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    • Hi.   If you do a search of our forums you will find other people who've had trouble with Marquis. Sadly people don't always update their threads with the final result.   Scroll up this page to the red strip at the top, and type Marquis into the white search box on the right.   HB
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    • We'd love to return it but from everything I've read it would a long drawn out business so keeping it would probably be simpler.   I think we are going to give them a chance to sort the heating/hot water.We've got very squeaky brakes now which my local garage is going to look at a week on Monday. I'm saving all receipts etc. I'd also like to charge them for fuel used and my time doing what they should have done.   The time they take to get anything done is what is bothering me. If I choose to go somewhere else for a repair for anything would I be able to charge Marquis or do I have to continue using their warranty   I hadn't thought of getting an independent assessment, not sure how you go about it but I'll look into it. Thanks for the reply  
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jools02

Bought Used car with dodgy MOT and huge repair bill!

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I bought a used car 3 weeks ago from a used car dealer for £1500. It was 'sold as seen' with no warranty. They had their own in-house MOT and as such the car came with a full MOT. My exhaust pipe snapped this week and I took the car to Kwikfit who have given me a long list of problems which need sorting amounting to over £1100! I could only afford to have a few things done and now have the car back but have been advised that the other things need doing asap as they are in the red advisory section of the vehicle report they have given me. I asked the guy at Kwikfit whether it should have passed the MOT with these problems and he said no, it should never have passed an MOT.

 

What on earth should I do? Should I get the problems sorted and go back to the garage to recoup the cost of repairs? Can I report them to VOSA? I just can't afford to fix the problems and now have an unroadworthy car which I don't feel safe putting my children in.

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Sale of goods act

 

the garage must repair the car or reject the vehicle and get your money back

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Great, thanks for your reply, do they have to fix it themselves? Because I don't trust them to do it properly. Or can I have it done somewhere I trust and have them pay for it. Problem is, if I do that, what if they refuse to pay?

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You must give the dealer the opportunity to rectify faults themselves, or you can reject the car. I personally would reject it.

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Thanks all. I've decided to get a second opinion on the faults before I go back to the dealer. I'm reluctant to reject the car as I've just had to spend £690 today getting the exhaust/cat converter and tyres replaced.

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Why did you not ask the dealer to fix them for you? Your only option now is to retain the tyres and exhaust that were removed (so you'd better get back to kwik fit, kwickly) and then ask for them to reimburse you (which they won't). Then sue them in the small claims court.

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Why did you not ask the dealer to fix them for you?

 

I would have but I am visiting family 250 miles away from where it was bought and had to get it fixed here as the cat converter had completely sheared away and the car was undriveable.

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You can't trust Kwik Fit at all, a young lady came into my garage reporting a squeeking noise from under her car, we had a look and the exhaust was rubbing on the body of the car, a little tweak all fixed.

charged £10.

she then produced an estimate following a visit to kwik fit that morning for £560 for springs and shock absorbers all round the car as her suspension was so bad it was unsafe to drive. You are extremely lucky to find a kwik fit centre that does not use these tactics. I would have advised you to book your own mot, say nothing to them and see what it fails on and take it fron there without kwik fit touching the car first.

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Sold as seen means nothing when you buy from a dealer !

Go and sort it out with the dealer, give them time to sort it out and Be polite and dont go quoting laws etc, they should sort it for you.

As for Quickfit, Have a read here about their tactics,

http://www.bbc.co.uk/blogs/watchdog/2010/09/kwik_fit.html#more

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Oh........ you can't get better than a Kwik Fit fitter,

you can't get better than a Kwik Fit fitter,

no you can't get better than a Kwik Fit fitter,

We're the boys to trust.

 

 

NOT!

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Just discussing Twit Fit with a motor factior today who confirmed that they have sales targets for items that are on offer from suppliers, so you have weeks where if you take your car in you will be told it for instance needs shock absorbers because they have them on offer terms from the suppliers that week - oh, and they'll spray WD40 over the shock to "show" it's leaking - disgusting

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