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NPOWER pre-payment meter but they still bill me?!?


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Hello there,

 

Since January 2010 I have had a pre-payment meter as i had a debt with Npower. I agreed to re-pay £3.80 per wekk which is deducted from the key as soon as i charge the meter. I have just received a bill from them with a list of all the credits on the meter as well as a bill of £160 for electrycity usage since january.

Before I call them and complain i would like to know if anyone else has had the same experience and if you know what the best way to proceed is.

I thought i was on my way to re-paying my debt with them but actually i am worse off!!

Advice will be greatly appreciated.

 

Thanks!

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Hello there,

 

Since January 2010 I have had a pre-payment meter as i had a debt with Npower. I agreed to re-pay £3.80 per wekk which is deducted from the key as soon as i charge the meter. I have just received a bill from them with a list of all the credits on the meter as well as a bill of £160 for electrycity usage since january.

Before I call them and complain i would like to know if anyone else has had the same experience and if you know what the best way to proceed is.

I thought i was on my way to re-paying my debt with them but actually i am worse off!!

Advice will be greatly appreciated.

 

Thanks!

 

Sounds like it's a "Bill for information only" and you carry on paying for your electric via the key/pre pay meter.

 

My next door neighbour has a pre pay meter with Npower and gets a "Bill for information only" every 3 months.

 

give them a ring if your still not sure ?

 

Npower Freephone numbers,Free from Landlines

 

0800 553322

 

0800 551555

Please use the quote system, So everyone will know what your referring too, thank you ...

 

 

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