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Mark Zabel

Carphone Warehouse Broken Phone

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Hi , Just wondering if anyone could advice on a problem we have had with CPW . My daughter took out a 2 yr contract with CPW . The problem is her phone has been playing up ie when texting it keeps deleting the text and the battery wont charge up . This is the 5th time she has had it back to them for repair in 18 months. In her contract it says that if the phone devolps a fault 5 times they would replace the phone . Suprise suprise it is the 5 time it has been back and they are now saying it is moisture damage and the contract does not cover this . So she has 6 months of her contract to run with a totally useless phone that they are not prepared to sort out .:mad2: Anyone had any similar and how was it resolved .

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there was an article on watchdog? not too long ago about how unreliable these moisture sensors were and how they are 'prone' to being affected by a repair if they are not changed.


type in the model of your phone & moisture sensor on a search engine

you should be able to find out more.


it is very much used as an unfair get up of repair card by many retailers unfairly

when they know forewell that continual repairing /opening of a phone makes these devices unreliable.



please don't hit Quote...just type we know what we said earlier..


if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.



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