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Fletch2006

FOS won't look at my complaint

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Good afternoon,

 

After complaining to shop direct group (great universal) about mis-sold PPI & sending them the recommended FOS PPI questionnaire I got the usual sod off & go away letters.

 

So I of course then complained to FOS & filled in the complaint form & sent them a copy of the questionnaire I had previously sent to the company. I have now received a reply that basically states - " Having looked at the information you have supplied to me, it appears that your complaint against the firm relates to events which occured when it was not a member of the General Insurance Standards Council (GISC). 'As the firm membership did not begin until 22 December 2003 and ended on 13 January 2005 I am afraid that your complaint is not one that the Financial Ombudsman Service is able to consider".

 

So does anyone know what ,if anything, can be done next - complain to FSA?

 

Thanks in advance for any advice, Cheers.

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Fletch,

 

Personally I very much doubt the FSA will take on individual consumer issues, they have FOS for that.

 

I suspect the only option now open to you may be the small claims route.

 

Interested to see what others think.

 

DJ

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O.K. I thought that might be the case, thanks DJ. Not sure whether I will pursue it down that the small claims avenue.

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