Question: BT - Finally found line fault after 2 years...

[phleck]

Hi all

 

So... I've had Internet through a BT line for 2 years now. Started with Virgin Media over a BT line, it was super-slow so I switch to BT Business Broadband. (Business Broadband gets preferntial traffic and a lower contention ratio). It was still super-sh!te. Bad, bad packet loss, line drop outs etc etc.

 

We've filed about 6 faults over the 2 years. BT have sent out technicians who have checked things and said there's no fault.

 

Well, over the past few days the Internet has been worse than ever and we've been onto BT. They said they are sending out a different technician to try everything and if it turns out to be our fault then we would have to pay £130. It's not our fault so we said send him.

 

He turned up today. Lovely chap with 38 years experience. He immediately found a fault outside of our property causing a noise on the line - resulting in massive interference on the line (you could even hear it on the telephone).

 

Now... we've been paying for this BT line & Internet for a long time now, and have complained multiple times about the Internet being awful.

 

Do I have to right to claim at least a partial refund for the service we have (or haven't!) been getting?

Or some kind of other compensation from BT?

 

Thanks for reading.

[locutus]

This is not an area that I have a lot of knowledge of, the only thing I do know, BT's business products have more guarantees than the home equivalent (although I guess you probably already know that)

 

Hopefully someone who has dealt with BT Business before will comment.

[phleck]

Hopefully

 

Thanks for replying.