aj84 - I've only skimmed through this so will have missed some detail, but why are you persisting with this? Your experience with this purchase (and previous purchases?) simply seems to confirm that Dell are incompetent. I appreciate that you seem to think you are getting a good deal on the machine, but how far are you willing to pursue this? Also (and I'm not sure if anybody else has directly addressed this) but what did Dell mean by: "Advised, I can return or repair however if either lapses 14 day return period, I cannot return for a refund after this regardless of repair or not." (post #3)? Were they (and are they still) under the impression that you are a business customer and not a consumer? If you are a consumer and the machine manifests a fault within the first six months, you can get a refund (or at least that's how I understand it - I may be mistaken). What are Dell talking about? [eg - your question #3: "My query is - At this moment in time, they lapsed the June fix date, they lapsed the 2nd week of August time, if end of August also goes without a revised part, do I have any rights to say lets call it quits despite it being past the 14 day window?" And BF response #4: "...very quickly though, the whole thing is governed by the Consumer rights act and that means that if they can't do a repair within the first 6 months then you're entitled to a refund. That's the basic position." Can't you call it a day and get your money back and buy a machine from someone else? But if you want to stick with Dell, that's your choice..."]
@curryspcworld @TeamKnowhowUK - Samsung 75 8K TV - completely broken by Currys. https://www.consumeractiongroup.co.uk/topic/426151-samsung-75-8k-tv-completely-broken-by-currys/&do=findComment&comment=5069075
@skinnyfoodco Skinny Foods. https://www.consumeractiongroup.co.uk/topic/426130-skinny-foods/&do=findComment&comment=5068996
Jennyripper1974 posted a post in a topic,I’m in desperate need of help
I bought some clothes online in may through Evans and paid through PayPal
returned them all seven days later
I waited the 14days for my refund and no refund came
I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it.
evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
I contacted PayPal
they said the dispute had been closed but Evans at no point had attempted a refund.
fast forward to today
I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
I’ve also contacted their customer service too
all I get is PayPal have cancelled refund because dispute is still open.
I have proved that the dispute is closed
I have got an email saying that if Evans sent the refund they would accept it
but up until the date I got the email they have not once attempted a refund .
I have sent them a letter before court email
I have even offered to have the full refund as a gift card just to get this sorted !
I’m literally at the end of my tether and don’t know where to turn next !
i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
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