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    • I had exactly the same issues.   Grossly over estimated bills from January onwards.  Despite what they claim, they are effectively taking an interest free loan from their customer base to keep the company in business.   They can dress it up how they like.  It’s irrelevant if they reconcile the bills the following month because they just over bill again thus keeping a rolling interest free loan.   it took two months of constant badgering to be finally moved to a fixed DD.   Once that was done I didn’t care how much they over-estimated by.   I had raised a query with the ombudsman over the billing fiasco and they readied a complaint should I wish to proceed.   I thought everything was sorted until May/June whereby I was allegedly more in debt then I was expecting to the tune of an extra months DD.   On querying it, it transpired that even though I was on a fixed monthly DD, because the bill was generated less than 5 days before the DD was due to be taken they didn’t take the DD.   They offered £5 compensation by way of apology but wanted to take two months DD in June.  I told them where to get off.   With appalling customer service,  bills that you need a Maths degree to follow, and I do have one and still struggled, inability to follow through on any agreements, constant gross over-estimation, the missed DD was the final straw and I proceeded with complaint to ombudsman.   Prior to getting to that stage I had to quote Symbio’s own complaints procedure to them to get any sort of response.   Their final offer to me was £25 goodwill and to waive an exit fee. The offer was derisory given the time it had taken to get things sorted and the continuing ineptitude.  Also, the whole thing has dragged on so long (5 months) I was already in the final 49 days of my contract and therefore there were no exit fees to pay and therefore nothing to waive.   Anyway, upshot is, ombudsman found in my favour.  Ordered an apology and a goodwill payment. Symbio appealed but were told the decision stood.   This week I received the goodwill payment.   I promptly left an honest and truthful review on trustpilot.   The next morning I received an email from Symbio with an apology.   This was followed an hour later with an email from trustpilot saying Symbio had replied to the review.  On reading the response they have accused me of not following procedure and of cyber bullying.   The company is a complete joke.
    • why not simply tell you supplier they have the wrong meter number you been paying for usage , and ofcourse you can view this online too so its not as if you'll owe anything you might get a nice surprise and find you are owed a refund.
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    • I would add, many companies have done everything possible to manage and carry on in difficult Covid19 circumstances to supply customers with what they need.   Continually making excuses for delays is not what I'd want from an installer and maybe the £100 deposit is not so important.   Get this deposit back if you can but, more importantly, find a local installer recommended by family or friends to carry out the works.
    • Hello all,   I hope you can assist me, as I am quite lost and confused at the moment.   Two years ago I moved to my actual flat. Throughout this time I have been with EDF first and now EON. When I moved in, my landlord didn't quite know which one was my meter and I picked the one that I believed was mine (now reading you I know I should have done a burner test..). During this time, I have been paying my bills and submitting the numbers that I believed mine, which actually agreed with my consuming patterns.   Today, all the meters appeared with numbers, but the one next to the one that I was using, which appeared with a different flat number. As you might have guessed, none of them had my flat number. I have just made the test and it looks like that one may be mine.   Now, how should I proceed? I have been paying bills is not like I wanted to avoid paying, but clearly there has been an issue. Could you please advice me on how to proceed?   Lastly, in terms of meter serial number, the one that I was using matches my bill and I guess my neighbor bill. The additional doubt I have is, who is paying for my meter and why are they still providing me with gas if no one is paying the one that seems to be my real meter.   Many thanks!    
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Just wanted to share some successes. I have had tickets for my own car on private property, been ticketed and ignored the letters, they stop very soon IF it is on private land. Please do follow the advice on this site and absolutely ignore every letter you receive, there is nothing these private companies can do to enforce the 'illegal' tickets. It has worked for me.

 

My company's delivery van has been targeted by Glasgow City council for parking in a loading bay. We are off loading but they say we are exceeding the time limit. The signage does not have any time limit shown and more importantly the lines are faint and no kerb markings are visible from the pavement. I have appealed 3 tickets to the Parking Adjudicator and won 3 so far. I will now send an invoice to Glasgow City Council for reasonable costs if they issue any more tickets as they know they aren't legally enforcable at this spot and will set a debt collection firm on them if they don't pay!

Edited by abdles
semi illiterate spelling
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This also points up the difference between a council and a PPC. In the latter case the "appeals" process is just a sham and very, very few "appeals" are allowed. At least with a council they seem more reasonable and if you have a good case you will win the appeal.

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I will now send an invoice to Glasgow City Council for reasonable costs if they issue any more tickets as they know they aren't legally enforcable at this spot and will set a debt collection firm on them if they don't pay!

 

I expect you will have about as much luck as the PPCs who send unenforceable invoices followed by debt collectors, lol!!

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You really need to do this via SPAS. Once I get the ticket cancelled, I ask for an expenses hearing which follows a few months later. GCC then have to provide evidence that their pursuit was competent and not vexatious. I'm currently awaiting a claim of £200 odd against them to be decided upon.

 

The way you want to approach it will not succeed, as they will ignore your invoice as incompetent, and when you take it to the Sheriff Court for collection, they will say this matter needs to be dealt with by SPAS as part of the Panking Enforcement rules.

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It was mostly for 'sport' I was sending them invoices because the council knew fine well the lines etc were not legal but forced me to go to appeal. I didn't know it was possible to claim expenses afterwards, they keep that quiet! I will be doing it that way as well, thanks for the tip.

 

The one thing I have learned from this site is not to enter into ANY discussion with the private companies, it is hard for them to threaten someone that doesn't reply to their fake letters.

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It might be sporting, but just confirms their belief that those getting parking tickets are 'marks' to be taken for as much as possible. As for expenses, it is actually in the SPAS appeal form GCC sends you. I was alerted to this when their letter to me had a paragraph outlining that if SPAS thought my appeal was vexatious I'd lose the appeal and be liable for costs. I then realised this was a two-way-street, and if their pursuit of me continued after they were provided with the facts, I was in a similar position. For a ticket issued in mid January, and representations that ran until April, they continued to enforce the PCN. I prepared my appeal to SPAS and a date in August arranged.

 

TWO weeks before the case called, they wrote out of the blue, referring to the Appeal Hearing and stating that they had cancelled the PCN and discontinued their pursuit, adding 'on this occasion'. Since they had the same information at the time of my Representation as they did concerning my appeal, I felt their pursuit WAS vexatious as they wanted to see who would blink first. They did, and I asked for SPAS to award expenses. This takes longer to process because 'normal' cases take priority, but I expect this to come to fruition in the next few weeks.

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That is interesting that they 'blinked first', they made me go the whole way even though they had all the facts. So either they though I would blink or the person employed by the council to do this doesn't know the law. The later I suspect; Public Sector Parasites! They even admitted in their appeal submission that the road markings were not correct but still maintained the tickets were valid! Maybe a complaint to the Council Omnbudsman about wasting resources is required or alternatively, I'll just go get on with my life. One more victory for the little guy.

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It sure is, is that wrong? Glasgow City Council, Penalty Charge Notice road Traffic Act 1991 (As amended).

Edited by abdles
Fat fingers, mis spelling.
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