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    • Not sure about the lease read through all the documents i have and couldnt find anything about parking. Contacted the management Office to get a copy sent to me. When i complained to them about the ticket they told me to appeal so they clearly don't care.      and yes it's a gated underground parking area with key fob entry. 
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    • When you see the reports coming out that serco was involved from the earliest stages apparently to give expertise   and that resulted in 18 million plus people coming back into the UK untested from hotspots .. and then even the general advice to self isolate after they had travelled across the UK home being withdrawn in the run-up to the lock down   That went well says cummings      
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gavlarr

Hutchinson 3g won't remove my default!!!

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Basically in 2008, my brother took out a mobile dongle thingy with them, but set it up in my name, without my permission. He asked me if he could use my bank for a direct debit and said he would give me the money every month, but didn't really explain what it was for and certainly didn't say it was a contract in my name.

 

The first I heard of this is when I was applying for credit and was rejected. They have logged a default against me for £59.00!!! This is crazy. I've found out that my brother took the bills that came to our house in my name (as I was always at work when the post came and he was only working part time on an evening at the time).

 

I sent a letter to the CEO's e-mail address explaining what I had found out, which was redirected to one of his deligates, who responded within 2 days (which I was really impressed with). But he said that because I had given my brother the bank details, I have given him permission to set it up and if the money had been in my account, it would have been taken no problem. I have since found out from my brother that the service was pants and he was only able to get it working once. He called up plenty of times, but never got it sorted. I don't know where to go from here. The advisor said I would have to take it up with my brother and the police. As angry as I am with my brother, I am not going to go to the police with this. What can I do? Is it better to follow the route of 'I never agreed to this' or the 'the service never worked and your customer service is pants' router? I have typed up another email, which I'm thinking of sending which reads as follows...

 

Dear Kevin,

 

Further to a discussion with one of your colleagues (who's name I cannot recall) on 26-08-2010, I would like to ask you to reconsider the decision that was made.

 

Your colleague explained that in his opinion, as I gave my brother my bank account details, I have given him consent to set up a contract in my name. I would like to dispute this, as whilst giving him my bank details gave him permission to set up a payment from my name, I never consented to him or Three setting up a contract in my name.

 

Whilst I agree that Three may well have followed their procedure in taking all the correct and relavent details from my brother, this have proved a short fall as my brother has been able to use my details against my consent.

 

Upon speaking to my brother again, I have been able to obtain a few details that I was unaware of. My brother has informed me that upon taking out the contract with Three, the service only worked on 1 occasion, as such he was unable to use the service. He says that he did call on several occasionsand your support team was unable to resolve the problem. He says that everytime he called, he was unable to speak to the people he spoke to previously and to his frustration, they never seemed to be aware of his previous calls. My brother then requested the contract been terminated and says he was promised a call back for this, which never materialised.

 

From the information my brother has given me, it seems the level of customer service he received wasn't very satisfactory. Furthermore, as you were unable to provide a reliable service to him, you left him even more frustrated, leaving him with no option but to request cancellation, which has not been followed up on.

 

I would like to add that this is having an adverse affect on mine and my girfriends life. I am at breaking point with this. It has caused me no end of stress up to the point where I am sometimes unable to even sleep at night. This is having an affect on my whole future.

 

Again, I would please ask you to reconsider the decision that was made and kindly remove the default from my credit file.

 

Kind Regards,

 

gavlarr

 

Any advise would be greatly appreciated

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Basically in 2008, my brother took out a mobile dongle thingy with them, but set it up in my name, without my permission. He asked me if he could use my bank for a direct debit and said he would give me the money every month, but didn't really explain what it was for and certainly didn't say it was a contract in my name.

 

The first I heard of this is when I was applying for credit and was rejected. They have logged a default against me for £59.00!!! This is crazy. I've found out that my brother took the bills that came to our house in my name (as I was always at work when the post came and he was only working part time on an evening at the time).

 

I sent a letter to the CEO's e-mail address explaining what I had found out, which was redirected to one of his deligates, who responded within 2 days (which I was really impressed with). But he said that because I had given my brother the bank details, I have given him permission to set it up and if the money had been in my account, it would have been taken no problem. I have since found out from my brother that the service was pants and he was only able to get it working once. He called up plenty of times, but never got it sorted. I don't know where to go from here. The advisor said I would have to take it up with my brother and the police. As angry as I am with my brother, I am not going to go to the police with this. What can I do? Is it better to follow the route of 'I never agreed to this' or the 'the service never worked and your customer service is pants' router? I have typed up another email, which I'm thinking of sending which reads as follows...

 

Dear Kevin,

 

Further to a discussion with one of your colleagues (who's name I cannot recall) on 26-08-2010, I would like to ask you to reconsider the decision that was made.

 

Your colleague explained that in his opinion, as I gave my brother my bank account details, I have given him consent to set up a contract in my name. I would like to dispute this, as whilst giving him my bank details gave him permission to set up a payment from my name, I never consented to him or Three setting up a contract in my name.

 

Whilst I agree that Three may well have followed their procedure in taking all the correct and relavent details from my brother, this have proved a short fall as my brother has been able to use my details against my consent.

Upon speaking to my brother again, I have been able to obtain a few details that I was unaware of. My brother has informed me that upon taking out the contract with Three, the service only worked on 1 occasion, as such he was unable to use the service. He says that he did call on several occasionsand your support team was unable to resolve the problem. He says that everytime he called, he was unable to speak to the people he spoke to previously and to his frustration, they never seemed to be aware of his previous calls. My brother then requested the contract been terminated and says he was promised a call back for this, which never materialised.

 

From the information my brother has given me, it seems the level of customer service he received wasn't very satisfactory. Furthermore, as you were unable to provide a reliable service to him, you left him even more frustrated, leaving him with no option but to request cancellation, which has not been followed up on.

 

I would like to add that this is having an adverse affect on mine and my girfriends life. I am at breaking point with this. It has caused me no end of stress up to the point where I am sometimes unable to even sleep at night. This is having an affect on my whole future.

 

Again, I would please ask you to reconsider the decision that was made and kindly remove the default from my credit file.

 

Kind Regards,

 

gavlarr

 

Any advise would be greatly appreciated

 

The highlighted sentences, you are accusing your brother of committing fraud! 3 are well within their rights to report this to the police who can press charges of theft and fraud against your brother. Of course the choice is yours!


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I'm inclined to agree too - you've been complicit in the actions of your brother, and whilst the contract was taken out in your name, it was your brother who did it - and all blame should be directed at him. I would imagine having explained the situation 3UK MAY be agreeable to removing the default IF they receive full payment of all outstanging amounts, but this would be at their discretion. Without leaving your brother open to criminal action for fraud and forgery, (and supplying 3UK with a Crime Reference number), I doubt you'll get what you are asking.

 

Think about it logically, we could all try to use an excuse similar to this to get out of our defaults.... its just too easy.

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