Hi there Welly26 the link below is very useful to your case. https://www.consumeractiongroup.co.uk/topic/414662-idem-claim-form-halifax-lloyds-tsb-credit-cardsclaim-discontinued/page/3/#comments Have a look at post 55, and see if you can use any information for your own defence.
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Reply from Marquis... I've googled Globalim and it looks like they are an insurance company, first I've heard of them. I'd probably accept the £421. But surely my claim is against Marquis not the insurance whoever they are. Good afternoon Mr Desnos I have discussed your case, we have contacted Global on your behalf to see if the cost as per your attachment can be claimed back. They have agreed to refund you but you will have to send the invoice direct to them to claim the £421.42. Please send the invoice to <Claims.L@globalim.co.uk> on your e mail state that Jackie Ord has discussed the case on the 23/9 any problems let me know. We cannot do this for you it has to be between the customer and Global Mr Desnos. During the course of our conversation you made the decision to take the van yourself to Truma, the offer was always there in relation to bringing the van back, at some point we would have probably taken the van to truma regardless. The warranty is a back to base and we do not offer fuel compensation so on this occasion we will not be refunding you the £80.00. In relation to the mobile technician again we cannot refund as all works have to be undertaken back at base. You mention about the waste water pipe, off course we will rectify this at your convenience, please give one of my girls on the front desk a call to get this booked in. With reference to the mileage issue, I have discussed this today and one of my colleagues will be in touch to discuss further. I hope this helps Kind regards I was offered Asset protection insurance at a cost of £443 which i declined, Global are the company on the paperwork I was given that day.
@curryspcworld @TeamKnowhowUK - Samsung 75 8K TV - completely broken by Currys. https://www.consumeractiongroup.co.uk/topic/426151-samsung-75-8k-tv-completely-broken-by-currys/&do=findComment&comment=5069075
@skinnyfoodco Skinny Foods. https://www.consumeractiongroup.co.uk/topic/426130-skinny-foods/&do=findComment&comment=5068996
Jennyripper1974 posted a post in a topic,I’m in desperate need of help
I bought some clothes online in may through Evans and paid through PayPal
returned them all seven days later
I waited the 14days for my refund and no refund came
I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it.
evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
I contacted PayPal
they said the dispute had been closed but Evans at no point had attempted a refund.
fast forward to today
I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
I’ve also contacted their customer service too
all I get is PayPal have cancelled refund because dispute is still open.
I have proved that the dispute is closed
I have got an email saying that if Evans sent the refund they would accept it
but up until the date I got the email they have not once attempted a refund .
I have sent them a letter before court email
I have even offered to have the full refund as a gift card just to get this sorted !
I’m literally at the end of my tether and don’t know where to turn next !
i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
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