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    • I am aware of this treatment. Field Debt Solutions approached me at my door claiming to have a warrant of entry, (one of many lies they used) they KNEW I was classed as vulnerable prior to the visit. This was (later found out by The Ombudsman) allegedly to install a pre payment meter (They know I can not use one). Long story short: I was threatened with criminal damage, the police and them not moving till I let them in. They stated they had a warrant, they did not. One FDS employee was waving a crowbar and smiling, the other was basically terrorising me through the window. I complained to EON and all that they did was lie further, covered up their behaviours After contacting the OMBUDSMAN all the truth came out. I am totally disgusted with the way this company operate. I am equally disgusted that the Ombudsman ere not taking any of the FDS Employees behaviours into account (yet all my claims were upheld) this feels like this section of the whole process is left wide open and that's why this is happening imho. The Ombudsman made me feel like they work for EON, (when it came to the consideration of the employees from FDS, they seemed immune to scrutiny) a very confusing and shocking experience when the penny drooped. I have looked at CISA (?) whom are some sort of organisation who debt collection agencies register with (no idea what for) anyway, FDS are not registered, I can not find them anywhere, they are like some sort of enigma and this is where i am thinking how they are protecting themselves from scrutiny and people gaining remedy from them. I also witnessed a EON employee telling me that "FDS do not have to answer anyone," they would not give me any way of complaining directly to them as is the Gov's advice before A Small Claims Tract. I am just making sure now that I record all my efforts to do what I can to give a chance for FDS to attempt to put right what they did to me. I have witnesses and I intend to take them to court. EON has damned them and all the info they provided shows how messed up and disgusting they are, I seriously have witnessed staff laughing at me on the phone when I am trying to tell them what happened. I t seems if you do not pay a bill (in my case this was out of my hands) Then your deserving of what seems to me an inside laugh as the know how we (the vulnerable) get treated when FDS turn up, yes, very much felt this and challenged one employee once.. I have spoken to a Solicitor and they are happy  to do something for me over this. Also the police were phoned by myself even though they threatened me with police "To Help Them Take My DOOR OF ITS HINGES" The police did turn up, they told me that they rarely ever turn up for these idiots as the FDS and others attempt to use the police through bull crapping them. They also said go through a few hoops and if your not happy come back to them, I have a mobile number as they said that a crime number would come after I have exhausted the other moves. They do not like these Debt People one bit, that was comforting. Sorry if this is a little all over but it was all over complexed (I can see why now) but  just wanted to share my experiences and I will be happy to share further if anyone needs to know. I am still wondering what to do but one thing is for sure, I will not be going away, EVER! good luck
    • what does it say if the claimant fails please?
    • Thanks for the feedback.  We have a professional surveyor friend who is willing to give an opinion, and once done as you say, there's no reason not to inform insurers. And as Eric's brother says, that will also give us, hopefully, a more specific discussion with neighbours. No, we can't view the neighbour's roofing from where we are, and neither can they as it's under their conservatory (we always thought it was a bad move on their part to cover felting with a conservatory!) Interesting that council have enforcement powers, hadn't realised that.  I've also had a builder advise, without visiting the site, that the dividing wall (which may be double-skinned) should have waterproof capping, which it doesn't; so maybe a simple solution is to install that across top of both sides.  Anyway, some next steps for us to take so thanks again.
    • un-en doesn't mean its written off but SB'd passing does.. and no why should you get the money??   they are notional charges that weren't paid by you anyway in the 1st place as there is was outstanding balance greater than the refund.
    • If WFH is what leaves people feeling unsupported then I completely agree that's not good.  I wonder if some organisations were better at keeping communication open, managing the situation and making their employees still feel supported and included.  It's likely there have been lessons learned.
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    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
      I’m so stressed,
      can u appeal this or should I just accept it?
      Thanks for reading 
      • 16 replies

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I was one of the unfortunate fools who joined elite calls, it was back in 2007, a horrible series of events has occured since then, in spring 2008 a line fault resulted in no phone or internet and probable lost buisness for almost 2 months, crackling on the line to start with and totally dead after a while, it took a lot of persuasion with elite to act, but eventually they did, and still charged me full rate for little or no service, and that really annoyed me.

A year later their cheepo router packed in, thats the one they charged me 49 quid for and said it was still theirs, daylight robbery, they sent out a replacement as the the originals warrenty was up, what a suprise !!(via telecomplete)and wanted 25 quid for that, i sent it back and told them where they could stick it !!!

The latest one is possibly the worst, my latest monthly bill, added to it is a charge "broadband adsl 27gb usage fee £40.50" and another "overcharge for gb usage £40.50", i know i watch i player a bit, and download odd episodes of csi i have missed as i work shifts, this is getting too much for me, has anybody got any advice, i cant afford the 400 quid to leave them, it says 82 quid in the contract, thats some price hike isent it, in 2007 it was supposed to be a 12 month roll on contract, i got a suprise when i got in touch with them to end it in 2008 it was 5 years.

5 years of hell

I am afraid that if i wrote what i really think of them it would result in an immediate ban

regards to all

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You say they have told you it was a 5 year contract, have you checked your contract because there should be something on there?


Just a thought. If the router is theirs, why are they asking you to pay for a replacement of the faulty one?


I don't know anything about this company but everything I have heard (on the internet) has been bad, many change of names, investigations by Ofcom etc etc.

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Originally i think it was a yearly thing, i rang them today, they said i had a 60gb cap, so 27gig over the top, thats 87gig, i told them the broadband was unlimited and i have that in writing, this pc has only an 80 gig hard drive, how on earth can i put 87 gig of stuff on that,so a con

They said that their broadband team will ring me back

Guess what, it never happened

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Put it in writing to them detailing everything that has happened, your complaints and what you expect to happen to resolve the situation.


If you think the contract was for a year, ask them for proof that it is a 5 yr one as they claim. If you have "unlimited broadband" ask them why they are charging you extra.


Send it recorded delivery and advise them you will be taking the matter to Ofcom if the matter is not resolved. Hopefully you will receive some sort of explanation and you can take it from there.

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Thanks for that mate

The 2007 contract does say the contract shall automatically renew for periods of 12 months unless terminated within1 month prior in writing

And the early termination fee was £82.32 + vat then, £395 + vat now

By rights the 2007 contract should still apply

I had a letter from them stating that they upgraded the broadband to unlimited in 2009 and that is 12 month periods

What on earth are they playing at, the first chance i get it will be goodnight vienna

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