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    • Thank you all for your replies  I am obviuously over thinking things best to continue to ignore  onlymeagain  
    • As advised statute barred debts are dead...if your alive or dead......so are CCJs that are over  6 years old and have never been executed or secured against property by way of a charging order.......no matter how much your estate is worth.
    • I booked several rooms with FABHOTELS.COM - I have made sure the rooms were cancellable    due to the condition in India regarding Covid becoming very bad I cancelled the rooms and my visit to India and will not be travelling for the foreseeable future, I then checked my account and they have stated there can be no refund back to my card but I have to accept their room credits to the value of £478 valid for 12 months when they will then expire if I do not use them by that date,   I have contacted them on several telephone numbers and via email, they have refused to issue a refund : stating it is their policy to issue only rooms credits and these will expire in 12 months, they have advised they have the right to do this under the contract and under Indian law,   I have raised a SEC 75 claim, via the credit card company however they have not advised what the above means and stated it will take 11 weeks for a response,   I am concerned that a refund has been provided and the cancellation has been approved as such as a refundable cancellation, albeit they have stated no refund to the credit card can be made. I have sent the following to them and their response has been - we are unable to assist further - I have now concern how they can do this when the law does not allow this to be possible? The issue that I have experienced was:   Disgraceful behaviour by Fab hotels in holding cancelled bookings in an expiring account when cancelled fully - NO REFUND ISSUED? Please can you refund the full amount to my credit card as due to the Covid restrictions there is no guarantee I will be in India in next twenty four months I await your refund back to my with the Credit card Company as I am not able to use the Credits expiring in 12 Months, I have been in touch with the credit card Company and they have confirmed they will be looking to FabHotels to refund back to the Original card as part of the Sec 75 Laws where a cancellation has been made and the payment has to be refunded back to the Original payment card. I have not been able to confirm I will be using the credits and therefore in order to safeguard my funds these needs to be back into my, If this is not accepted then I reserve the right to take the matter further for a investigation and chargeback as I have not authorised the payment and the reservations have been cancelled. Please can this be escalated to a senior manager and a refund issued back to the Visa card. If this is the Customer experience I have to endure then I will make it quite clear that this i not acceptable that you take money and put it into a expiring account and then ask me to contact you to get the extension,   this is not customer service, I am deeply distressed by your action as there are no other Booking agents who are doing this to their customers, especially considering the hotels have been accepted as cancelled and a refund issued but held in expiring account.
    • That's logical and correct DX,  and how I understood it to work if they can't pursue the debtor  for the debt whilst they are alive, it can't be resurrected and charged against the estate or demanded personally from executors who knew diddly about that SB debt..
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    • Curry’s cancelled my order but took the money anyway. Read more at https://www.consumeractiongroup.co.uk/topic/423055-curry%E2%80%99s-cancelled-my-order-but-took-the-money-anyway/
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    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
      I did and they took me upstairs.
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      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
       
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      • 16 replies
Heretohelp

Talk talk please give advice!

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First of all my dad went into hospital seriously ill after he came out after 9 months obv the phone was cut off,

So my dad rang up to get this put back on basically we had to get a new line which is understandable BUT what talk talk said is we maybe able to keep our old number if we contact BT, later on that evening i rang talk talk back up to be told this is not even possible at all. so obv i asked why the last agent gave false info they could not explain this so we left that at that. BUT an engineer came out on the 23rd and told us our number would not be the one on the leaflet we received in the post and gave us a different number. So we thought ok then 2 days later an engineer comes out again and tells us our number will be another different number! because something to do with the phone box down the road. This is where the fun starts the next day we realized we could only make calls and hen calling any of the two numbers we received the house phone would not ring but it was ringing on the phone which we was ringing off. So we rang up customer services to find out what the talk talk number was the first guy told me the first number we received which the engineer said was not, while he was on the phone i dialed that number and showed this did not work then he said "OH YOUR PHONE LINES INACTIVE WHEN IS YOUR GO LIVE DATE" so i explained to him this cant be inactive because im using it and the go live date was on the 23rd baring in mind this was the 26th, the next thing he said is ill put you through to someone who can help. The next thing i here is HELLO YOUR THROUGH TO SALES i explained the case to them and they did not no why he had put me through basically he just fobbed me off and could not tell me my number :S seems odd then SALES told me they will put me through to the right department which was then another random department and then they transfered me again to BROADBAND TECHNICAL HELP! as broadband technical help answered i asked for the spelling of the person who answered and explained i have been passed round everywhere and not happy to HAVE THE PHONE PUT DOWN ON ME AS SHE WAS SPELLING THE NAME OUT. so i rang customer services and they could not see the last agent due to they did not open the case. Now an engineer has been out again to tell us we have two line connected to this address and the fault was in the box down the road! and if we dont cancel one of the lines we will be billed for two lines. but im sure this is their fault not ours.

 

ANY ADVICE WILL BE MUCH APPRECIATED

 

OH AND IF ANYONE NEEDS ADVICE FOR CURRYS/DIXONS PLEASE LET ME KNOW!

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Hmm, basically, the 1st thing you need is someone who will listen, and deal with this. http://www.talktalkmembers.com/forums/index.php these guys are very good (best CS department I've come across in TalkTalk.) see what they can do and come back if the situation is clearer.

 

P.S. There is a forum for currys and dixons group here :- http://www.consumeractiongroup.co.uk/forum/forumdisplay.php?53-Currys-Dixons


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Thanks for your reply much appreciated!

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No problem, good luck on the TalkTalk members forum. it's only staffed 9 - 5 Monday to Friday, but there are other users on their who can offer advice and also keep the moderators honest :lol: Keep us informed with the outcome :)


If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

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