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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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1st Credit........Are they serious?


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Last week i got the standard letter "We are trying to contact the above named, bla,bla,bla!

 

Today 2 letters.

1st letter reads.

Re your agreement with YORKSHIRE BANK

Relating to account no: ********

Balance outstanding £126.07

 

We write to introduce 1st credit to you.

YORKSHIRE BANK has assigned to 1st Credit (finance) Ltd the full outstanding balance due under the agreement referred to above. As a result of this assignment, the full amount outstanding is due to 1st Credit (finance) Ltd immediately.

As the outstanding balance is owed to 1st Credit (finance) Ltd you should not make any payments to YORKSHIRE BANK as it will take significantly longer to process the payment onto your account. To discharge your outstanding balance, you now need to to make payment direct to the appointed servicing agent 1st Credit (finance) Ltd at the above address.

We ask you to contact this office immediately so we can agree payment terms with you. Failure on your part to do this will result in more formal recovery proceedings being taken against you.

 

In accordance with the Data Protection Act 1998 we will comply with any request for a copy of the personal information about you that is held on our computer system.

 

Send your request, along with the administration fee of £10.00 and a self addressed envelope to the above address.

 

Please contact us on 0843 320 0000 your reference is *******

PLEASE DO NOT IGNORE THIS LETTER

 

The second letter is offering me a 30% discount if i pay within the next 5 days.

 

 

I have never had an account with Yorkshire bank EVER.

 

To my knowledge i have never even entered a branch of that bank, i am certain they have got the wrong person.

 

Advice please!

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Probably a fishing trip and you have the same name as the debtor

just send them this letter

http://www.consumeractiongroup.co.uk/resources/templates-library/86-debt-collectors/573-general-debt-letter-if-you-know-nothing-of-the-debt

and remember, don't sign it just print.

DO NOT GIVE THEM ANY PERSONAL DETAILS OR ANY PHONE NUMBERS

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Another member had the same problem yesterday with the link, I don't know what the problem is, works for me, anyway here is the letter

 

A letter used when a debt collection agency contacts you about an unknown debt. Red script is editable

 

 

Name/Address:

 

Date:

 

Dear Sir/Madam

 

You have contacted me/us regarding the account with the above reference number, which you claim is owed by myself/ourselves.

 

I/we would point out that I/we have no knowledge of any such debt being owed to (insert company name).

 

I am/we are familiar with the CPUTR 2008 and the Office of Fair Trading's Guidance on debt collection, which states that it unfair to send demands for payment to an individual when it is uncertain that they are the debtor in question.

 

I/we would also point out that the OFT say under the Guidance that it is unfair to pursue third parties for payment when they are not liable. AND in not ceasing collection activity whilst investigating a reasonably queried or disputed debt you are using deceptive/and or unfair methods.

 

Furthermore ignoring and/or disregarding claims that debts have been settled or are disputed and continuing to make unjustified demands for payment amounts to physical/psychological harassment.

 

I/we would ask that no further contact be made concerning the above account unless you can provide evidence as to my/our liability for the debt in question.

 

I/we await your written confirmation that this matter is now closed. Otherwise I will have no option but to make a complaint to Trading Standards and also inform the Office Of Fair Trading of your actions.

 

I/we look forward to your reply.

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There are two trains of thought with letters like these.

 

1. Ignore it, they havent managed to trace the right person and are on an phishing excercise, it may be that you have the same surname as someone they are after.

 

2. Send the letter from the templates library that states you have no knowledge of the debt : http://www.consumerforums.com/resources/templates-library/86-debt-collectors/573-general-debt-letter-if-you-know-nothing-of-the-debt

 

Personally I would ignore it!

Advice given is my opinion only, I am not a legal or financial expert (far from it).

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Just a little pointer if 1st Crud are''unhelpful'' address letters to Mr.Najiid Nathoo who

is supposed to be in charge of compliance, he doesn't like being contacted,it took me

3 weeks to get the name of the compliance manager.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Just a little pointer if 1st Crud are''unhelpful'' address letters to Mr.Najiid Nathoo who

is supposed to be in charge of compliance, he doesn't like being contacted,it took me

3 weeks to get the name of the compliance manager.

 

He is the person who owns the wretched company

Please note i have no legal training any advice i give comes from my own experience and from what i have learned on this site

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Hi cannot access that link above, just get error 404 message.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Thank you for that link Elsa, I'll bear that in mind if these idiots carry on writing to me demanding i pay off a debt which is obviously not mine.

 

As i stated in my 1st post, i have never had an account with Yorkshire bank and never plan to!

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  • 2 weeks later...

Today i received the following letter.

 

Thank you for your letter dated 26 August 2010.

We note your assertion that you have "no knowledge" of any debt owing to Yorkshire bank. We further note your request for further information to substantiate the outstanding debt.

I write to confirm we have today requested evidence of your debt from Yorkshire bank.

 

I can confirm the outstanding amount relates to an outstanding balance, owing on what was formerly a Currant account with Yorkshire bank, later assigned to 1st Credit Limited on 11 July 2003.

 

Once we are in receipt of evidence to substantiate the debt was shall contact you again. in the meantime we confirm the account has been placed on hold.

 

I note you appear to have made repayments as recently as May 2008, via our agents MacKenzie Hall. Should this information assist you in identifying the outstanding debt, please contact us to arrange further payments.

 

1st of all as i have stated previously i have never had an account with Yorkshire bank.

2nd, I have never heard of MacKenzie Hall and have certainly never paid them anything in my 54 years, never mind 2 years ago!

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What baffles me is they state that they are going to request evidence, surely if they had no evidence then why would they send me a demand for a debt in the 1st place?

Also if, as they state the debt is from 2003 then surely it's statute barred anyway, and i can assure you i have never dealt with MacKenzie Hall EVER so how can they state that i payed them in 2008 when this is a downright lie?

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