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    • An update:  Letter dated 17th May 2022   Reference:  Parking Charge Notice - xxxx   Dear Sir/Madam   We are writing in relation to the Parking Charge incurred on 4 August 2020 at 15.08 at Asda Clapham car park.     We would like to confirm that this charge has now been cancelled and there is no outstanding payment due.   Yours faithfully   Parkingeye Team   So it worked your letter from Zimbabwe - see below:   TO WHOM IT MAY CONCERN   DCBL REFERENCE NO.  INCIDENT DATE:  4th August 2020 PARKING CHARGE NOTICE NO:  VEHICLE REGISTRATION xxxxxxxx   Please note the car with Registration xxxxxxx was scrapped  and taken off the road in August 2020 when I left the country.   My brother rented the flat:  xxxxx, Battersea, London xxxxx for 2020 but has since moved to a new address.  The address you have used in Battersea, is not my address and no family member lives at that address.  It has been tenanted to someone I do not know.  Please only contact me at my Zimbabwe address, where I have been living for the last two years.   It has taken 3 months for me to receive a Final Reminder from DCLB due to the fact they sent the Final Reminder to the wrong address.   I have written to the CEO of ASDA explaining that I forgot to collect my free parking ticket whilst shopping at ASDA and that I am a loyal customer.     I do not intend to pay your charge as you are already charging over the new code of practice issued by parliament, which states you can charge £100 only otherwise any amount over that is considered a “rip off”. You are supposed to observe the law according to your agreement with BPA, furthermore it is likely you have not applied for planning permission with is also defined in the new CoP.   I suggest you drop this unnecessary case.   Please note that I live in Zimbabwe and any letters addressed to Battersea will no doubt be binned.  If you want to continue to pursue this case, then you will have to contact me at my address in Zimbabwe, but I warn you letters do take a rather lengthy time on occasion.   I look forward to hearing from you regarding the above appeal.   Yours sincerely      
    • I have done but it mentions computer typing and I don’t have one or access to one so if Its handwritten do I have to sign it or still just print my name the same 
    • My second son (not the 3rd one we have helped in the past!) was having a stag do and parked at the Saunton Sands hotel for roughly 2 hours to get to the beach.  They went through the hotel but have no proof of any purchase, even though they argued this in their appeal.  The appeal was rejected and then he went to Zimbabwe for a period of time as he has been suffering from severe anxiety.  He needed to come home and be treated.  He arrived back in the UK 10 days ago and received a "Letter Before Claim" from CST Law on 11th May 2022.   The total outstanding is £170.  Can you make any recommendations?   Smart Parking Charge Notice was dated 3 July 2021 Location:  Saunton Sands Hotel, Braunton   The Parking Charge Notice:   "Smart Parking Ltd have the right to seek payment of the parking charge for unauthorised parking of the vehicle on the land on the relevant date as owner of the land, on the basis of a contractual right to occupy or to have possession of the land, or acting as agent of the landowner.   A Parking Charge Notice (PCN) is payable with respect to the vehicle registration mark ...... for the alleged breach of advertised terms and conditions within Saunton Sands Hotel, Braunton on 3/7/21.   The signage, which is clearly displayed at he entrance to and throughout the car park, states that this is private land and the car park is managed by Smart Parking Ltd.   A Parking charge Notice of £100 is now due for payment and must b e paid before the end of the 28 days from with the date of the notice.  If the parking charge notice is paid before 28 Jul 2021the amount of the parking charge notice will be reduced to £60.  If you were not the driver of the vehicle and you wish to provide the driver details, lodge a dispute appeal or query this must be made on line or in writing.  Please follow the instructions overleaf.   Following the landmark Supreme Court ruling of Parking Eye v Beavis, it has now been established that a Parking Charge Notice issued on Private Land is enforceable.  The Court rejected claims that such charges are extravagant, exorbitant or unconscionable and advised that such charges Acta necessary deterrent of breach of contract.  A full copy of the Supreme Court Judgement can be found on line at https://wwwlsupremecourt.uk/cases/docs/uksc-2013-0280-judgement.pdf.  If you feel you have sufficient grounds to appeal this notice you will find full details of the appeals process overleaf.  If you pay the PCN you are therefore accepting full liability for the charge, and are no longer eligible to appeal this notice. Yours  Smart Parking Limited  
    • Purchased a corner unit sette a LazyBoy brand from Scs in horwich for 5 thousand pound.  Yet on Scs website much cheaper. Furthermore salesman told me made in usa.  I discovered sette are made in far east, with massive complaints from review websites nearly all claiming that qualitu doesnt match Scs showroom quality. Have not yet had sette delivered but told by Scs i will lose 25% if I cancelled now before delivery date. I just want Full refund and not to lose 1250 pounds from my 25% loss for cancelling. I hope any advive can help.
    • do you really expect us to understand things from that 2 line block of text..   explain your story properly with sentences,  punctuation and a bit more detail with dates etc please   dx  
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I had my new tumble dryer delivered on the 23/08/2010 by the 25/08/2010 the Tumble Dryer started to play up by tripping the electrics. I rung the store up at 4.50pm on the 25th was told by the bloke I spoke to that he would ring me straight back. At 5.20pm he'd still not rung back so I rung them again,he told me he would ring me before the store closes at 6pm. At 5.59pm he had still not rung back, so I rung them - hmmmm how do they like it when they get hounded by calls :smile: Someone different answered this time and she said there was no notes to say I had rung or to arrange someone to come out to look at the dryer.

She said she would have to wait until the next day to ring about a repair as the offices were now closed, I told her that was fine but that I wanted someone out asap to sort it for me. She then says she doesn't know when someone can come out, and that it would probably be next week.

Thats not good enough, they will expect me in store on Saturday to pay, and I told her im not paying for something I cant use - I told her the agreement works both ways!! She was really nice though, and told me she would ring me back today (26/08/2010) - lets see if she sticks to her word!!

 

I know all about Brighthouse and the only reason I went with them was because I was desperate. We are a family of 5 and it was a nightmare trying to dry clothes with the weather we are having!

 

I dont blame them for the fault with the tumble dryer,but it is upto them to get it fixed for me.

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The Sale of Goods Act applies to Brighthouse in the same way as it does to any other retailer, if you do not get satisfaction you can alwys write to them and reject the goods as the product is not fit for the purpose.

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Thank you for your reply crocdoc. Ive just rung them back, again nothing had been booked in, in regards to the repair. Was told they would have to contact Hotpoint as it is their responsibility as that is their procedure after a year. Ummm we are not talking a year, we are talking 3 days!! I told them this and asked what exactly I was paying service cover for and he said I was paying OSC for them to contact hotpoint?? Well then surely I can cancel the OSC and contact Hotpoint myself?

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Update again, waited 3 hours for them to ring me back with an update from Hotpoint. Ive now been told Hotpoint wont let Brighthouse report a fault / arrange a repair because they are a 3rd party. I then quoted his own words about me paying 'OSC for them to go through Hotpoint for me' I also told them that under the Sale of Goods Act they (Brighthouse) are responsible. He then gets arsy and says 'You dont need to quote the Sale of Goods Act to me'. I said there was every need when a brand new tumble dryer breaks down after 2 days!

He then asks for the seriel number and model number again, even though that was given to him this morning.

**As I was writing this I get a call back to say Hotpoint will be here Wednesday between 8am and 6pm -so we will see.**

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Update again, waited 3 hours for them to ring me back with an update from Hotpoint. Ive now been told Hotpoint wont let Brighthouse report a fault / arrange a repair because they are a 3rd party. I then quoted his own words about me paying 'OSC for them to go through Hotpoint for me' I also told them that under the Sale of Goods Act they (Brighthouse) are responsible. He then gets arsy and says 'You dont need to quote the Sale of Goods Act to me'. I said there was every need when a brand new tumble dryer breaks down after 2 days!

He then asks for the seriel number and model number again, even though that was given to him this morning.

**As I was writing this I get a call back to say Hotpoint will be here Wednesday between 8am and 6pm -so we will see.**

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Im assuming I still have to pay, there was no mention of a free week. Maybe I should ring them up and ask them, that as im going to be unable to use the product for a week, do I get the week free?

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Ultimately, the responsibility rests with the retailer and not the manufacturer, however they must be given a reasonable opportunity to put the fault right.

 

Extract from the Sale of Goods Act

If the trader has committed to repairing the goods, but s/he does not do so within a reasonable time or s/he causes significant inconvenience to the purchaser, the purchaser may be able to change her/his mind and, instead of accepting a repair, can ask for a reduction in the purchase price or ask the trader to terminate the contract and provide a refund. In some cases, the purchaser may want to ask for her/his goods to be replaced, but it is not common for an purchaser to choose this option.

89

If the client is unsuccessful at resolving her/his consumer problem, in England, Wales and N. Ireland, s/he can consider applying to the court to make an order for specific performance or, in Scotland, to make an order for specific implement. If a court order is made, the trader may be forced to provide a replacement, repair, a reduction in the purchase price or to terminate the contract and provide a refund.

 

Taking the above factors into account, I would write to Brighthouse (Recorded Delivery) stating that if the goods are not repaired or replaced within the next seven days, you will exercise your Statutory Rights and reject the goods under the terms of the Sale of Goods act and demand a full refund as the product is clearly unfit for the purpose.

 

I would not stop paying at this stage as this company will do anything to avoid taking responsibility, to continue payment at this stage clearly shows goodwill on your part.

 

I hope this information is of assistance.

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