Curry's WhateverHappens Refuses To Honour Their Own Policy

[Carl0071]

Ok, in short this is what's happened so far...

 

1) Bought a high-end digital camera in October 2007 with a 5-year Whatever Happens policy.

2)Camera won't power on in July 2010. Item is booked in for repair on 20th and is collected on the 26th July 2010.

3) Camera is written off on 23rd August 2010 and a voucher number is issued on 25th August 2010 for a camera of equal specifications.

4) I went into a local Curry's store and the sales assistant advised me which camera was equal to my old one.

5) At the till, I am told the voucher doesn't even cover half the cost of the equivalent camera.

6) I am told to call Whatever Happens from home and get them to upgrade the value of the voucher.

7) I am told by Whatever Happens that they won't upgrade the value of the voucher because the camera I bought in the first place was Clearance (NOT graded, ex display, pre-owned etc..)

8) I am offered a Panasonic G1 which doesn't have Movie Mode (Which I used a lot!) and it only has a 14-42mm zoom (compared to an 18-300mm zoom I had before!).

9) Curry's INSIST this camera is better than the one I had.... not likely....

 

Anyway, I am told that even though I bought an £800 digital camera in 2007, because it was on Clearance at £229.97, I am not entitled to an £800 camera today, even though nothing cheaper has the same specifications! I paid £89.00 for the 5-year Whatever Happens which I paid for in full there and then.

Their Whatever Happens policy clearly states 'If the item cannot be repaired within 28 days, you will be given vouchers to purchase a product of equivalent specification'..... But Whatever Happens customer service claim that this isn't the case for clearance cameras, even though it DOES NOT state that ANYWHERE on the policy, nor does it mention a maximum value they will offer.

 

Does this sound right to you????

Edited August 25, 2010 by Carl0071

[maroondevo52]

Hello and Welcome, Carl0071.

 

I'll move this thread to the Currys Forum where hopefully you'll get some help.

 

I've sent you a Private Message.

 

Regards.

 

Scott.

[ForestChav]

the vouchers cover you to replace the camera with one of the same specification as the one under policy. If you have not been given sufficient to do this, you need to query the voucher amount with whatever happens. AIUI.

[Carl0071]

I already did that, but they're saying that they never upgrade vouchers on products which were clearance - even though it doesn't say that in the WEH agreement!

[ForestChav]

There should be an address you can write to. If the model they are equating it to is not the same specification you need to write and state why this is inferior. The call centre were probably trying to fob you off.

[Carl0071]

Ok, I will give them a ring tomorrow because they closed at 6PM. Thanks

[ForestChav]

I don't agree. Put correspondence in writing, or email, so you have a record of what is said.

[chris-t-2k7]

Hello,

 

Sorry to hear about the troubles your having.

 

What you need to do is go into the store and the store needs to call coverplan internally and request "A Voucher Increase Form" which will be sent through via email.

 

The store then needs to fill this out with the reasons and email it back, coverplan will then review it.

 

Its regardless about how much it was, its spec for spec. Ideally you need to pick a feature from the old camera and pick it on a new camera and state it needs to be spec for spec

 

Hope this helps

Chris

Tech Guys

[AtlantisZPM]

I have read the agreements for the cover and the version I seen had an asterisks and it indicated that if the item is a clearance of managers special you are given the value you paid for it back in vouchers. ( I imagine this was to do to possible abuse). Run a fine tooth comb over your agreement if you are 100% sure if does not state this then raise this with a MEDIC? i think they are called, as they are imposing terms you have not agreed to (however again with the one i seen they had the option to change terms and conditions at anytime, making it useless). If you get no luck with them try writing a letter to Gary Perryment (i think its still this guy) and then see what happens

[sir_gilmour]

Hi

Welcome to The Consumer Action Group.

 

 

I am just letting you know that as you haven't had any replies to your post yet, it might be better if you post your message again in an appropriate sub-forum. You will get lots of help there.

 

Also take some time to read around the forum and get used to the layout. It is a big forum and takes a lot of getting used to.

 

 

Once you start to find your way, you will soon realise that it is fairly easy to get round and to get the help you need.

 

It can be bit confusing at first.