Jump to content
  • Tweets

  • Posts

    • And as for “what if I get sick the last week” (or those last three days)......   well, you’d get sick pay. Would you go into your new workplace?   HMRC may not be bothered by 2 overlapping jobs of course, but if NHS CFS (counter fraud And security) noticed that either: a) you were claiming over-lapping sick pay for 2 jobs, or b) you were claiming sick pay for one job while well enough to turn in for the other: expect them to view at least one of the sick pay claims as fraudulent!
    • Hello, Can someone advise if the attached is a valid charge please?  I had parked in the car park and paid but then got delayed and have ended up with a ticket for parking longer than I should have done.   I know they will refuse the appeal but is this charge enforceable?   Charge Notice.pdf
    • The dealer is called Carwise in Epping. It's not the most established of premises. When i was there i'd say there was about 10-15 cars inside and an office. I've seen these reviews of them which seem to replicate my experience. https://www.cardealerreviews.co.uk/dealership/hr-autos-epping-essex-england (note previous name). It's quite worrying.    
    • To me, it isn't just about social distancing and hygiene measures. I'm far from the first to say it but until there's a reliable track and trace system, I don't think this can be managed properly.   Children may not suffer as much as adults, although some do, they can be asymptomatic and pass on the virus to the rest of the family.   https://www.walesonline.co.uk/news/uk-news/lockdown-david-king-second-wave-18739973
    • When will most schools actually re-open in September ?   And when they open, will they be providing teaching over the number hours 9am to 3pm  ?   I am thinking of the school I attended, which was a large Victorian building, with many modern extensions.  The classrooms which could accommodate about 35 Children elbow to elbow, will only be able to accommodate 20 at the most with any reasonable distancing.   Or does the whole class  of say 35 stay in a bubble and the teachers move around to teach the different subjects ?    I can see many schools opening later in September, not for all pupils for all days and not doing the full hours.   This is going to be very difficult to manage for all those concerned, including parents looking to return to work.     
  • Our picks

    • Curry’s cancelled my order but took the money anyway. Read more at https://www.consumeractiongroup.co.uk/topic/423055-curry%E2%80%99s-cancelled-my-order-but-took-the-money-anyway/
      • 11 replies
    • Father passed away - Ardent Credit Services (Vodafone) now claiming he owes money. Read more at https://www.consumeractiongroup.co.uk/topic/423040-father-passed-away-ardent-credit-services-vodafone-now-claiming-he-owes-money/
      • 9 replies
    • Currys Refuse Refund F/Freezer 5day old. Read more at https://www.consumeractiongroup.co.uk/topic/422656-currys-refuse-refund-ffreezer-5day-old/
      • 6 replies
    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
       
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
       
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
       
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
       
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
       
      I’m so stressed,
      can u appeal this or should I just accept it?
       
      Thanks for reading 
      • 16 replies
Carl0071

Curry's WhateverHappens Refuses To Honour Their Own Policy

style="text-align:center;"> Please note that this topic has not had any new posts for the last 3323 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Ok, in short this is what's happened so far...

 

1) Bought a high-end digital camera in October 2007 with a 5-year Whatever Happens policy.

2)Camera won't power on in July 2010. Item is booked in for repair on 20th and is collected on the 26th July 2010.

3) Camera is written off on 23rd August 2010 and a voucher number is issued on 25th August 2010 for a camera of equal specifications.

4) I went into a local Curry's store and the sales assistant advised me which camera was equal to my old one.

5) At the till, I am told the voucher doesn't even cover half the cost of the equivalent camera.

6) I am told to call Whatever Happens from home and get them to upgrade the value of the voucher.

7) I am told by Whatever Happens that they won't upgrade the value of the voucher because the camera I bought in the first place was Clearance (NOT graded, ex display, pre-owned etc..)

8) I am offered a Panasonic G1 which doesn't have Movie Mode (Which I used a lot!) and it only has a 14-42mm zoom (compared to an 18-300mm zoom I had before!).

9) Curry's INSIST this camera is better than the one I had.... not likely....

 

Anyway, I am told that even though I bought an £800 digital camera in 2007, because it was on Clearance at £229.97, I am not entitled to an £800 camera today, even though nothing cheaper has the same specifications! I paid £89.00 for the 5-year Whatever Happens which I paid for in full there and then.

Their Whatever Happens policy clearly states 'If the item cannot be repaired within 28 days, you will be given vouchers to purchase a product of equivalent specification'..... But Whatever Happens customer service claim that this isn't the case for clearance cameras, even though it DOES NOT state that ANYWHERE on the policy, nor does it mention a maximum value they will offer.

 

Does this sound right to you????

Edited by Carl0071

Share this post


Link to post
Share on other sites

Hello and Welcome, Carl0071.

 

I'll move this thread to the Currys Forum where hopefully you'll get some help.

 

I've sent you a Private Message.

 

Regards.

 

Scott.


 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

Share this post


Link to post
Share on other sites

the vouchers cover you to replace the camera with one of the same specification as the one under policy. If you have not been given sufficient to do this, you need to query the voucher amount with whatever happens. AIUI.


The above post constitutes my personal opinion on the facts in the post compared with my personal knowledge of the applicable legislation. I make no guarantees of its legal accuracy. If you are in doubt seek advice of a legal professional specialising in the area concerned.

 

If my post has helped you please click my scales!

Share this post


Link to post
Share on other sites

I already did that, but they're saying that they never upgrade vouchers on products which were clearance - even though it doesn't say that in the WEH agreement!

Share this post


Link to post
Share on other sites

There should be an address you can write to. If the model they are equating it to is not the same specification you need to write and state why this is inferior. The call centre were probably trying to fob you off.


The above post constitutes my personal opinion on the facts in the post compared with my personal knowledge of the applicable legislation. I make no guarantees of its legal accuracy. If you are in doubt seek advice of a legal professional specialising in the area concerned.

 

If my post has helped you please click my scales!

Share this post


Link to post
Share on other sites

Ok, I will give them a ring tomorrow because they closed at 6PM. Thanks

Share this post


Link to post
Share on other sites

I don't agree. Put correspondence in writing, or email, so you have a record of what is said.


The above post constitutes my personal opinion on the facts in the post compared with my personal knowledge of the applicable legislation. I make no guarantees of its legal accuracy. If you are in doubt seek advice of a legal professional specialising in the area concerned.

 

If my post has helped you please click my scales!

Share this post


Link to post
Share on other sites

Hello,

 

Sorry to hear about the troubles your having.

 

What you need to do is go into the store and the store needs to call coverplan internally and request "A Voucher Increase Form" which will be sent through via email.

 

The store then needs to fill this out with the reasons and email it back, coverplan will then review it.

 

Its regardless about how much it was, its spec for spec. Ideally you need to pick a feature from the old camera and pick it on a new camera and state it needs to be spec for spec

 

Hope this helps

Chris

Tech Guys

Share this post


Link to post
Share on other sites

I have read the agreements for the cover and the version I seen had an asterisks and it indicated that if the item is a clearance of managers special you are given the value you paid for it back in vouchers. ( I imagine this was to do to possible abuse). Run a fine tooth comb over your agreement if you are 100% sure if does not state this then raise this with a MEDIC? i think they are called, as they are imposing terms you have not agreed to (however again with the one i seen they had the option to change terms and conditions at anytime, making it useless). If you get no luck with them try writing a letter to Gary Perryment (i think its still this guy) and then see what happens

Share this post


Link to post
Share on other sites

Hi

Welcome to The Consumer Action Group.

 

 

I am just letting you know that as you haven't had any replies to your post yet, it might be better if you post your message again in an appropriate sub-forum. You will get lots of help there.

 

Also take some time to read around the forum and get used to the layout. It is a big forum and takes a lot of getting used to.

 

 

Once you start to find your way, you will soon realise that it is fairly easy to get round and to get the help you need.

 

It can be bit confusing at first.


Please be advised that my time will be limited for the next few weeks.Thanks for your understanding.

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...