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    • Not sure about the lease read through all the documents i have and couldnt find anything about parking. Contacted the management Office to get a copy sent to me. When i complained to them about the ticket they told me to appeal so they clearly don't care.      and yes it's a gated underground parking area with key fob entry. 
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    • Oh and before bed   Officially leaked statements about a PHE report claiming that a UK study will say there is little evidence of children transmitting Covid.   Leakers stats look impressive until you realise he's on Johnson's SAGE so makes you think - huh - hows that then when all the science I've seen says different, and there are a number of reports of spreads in schools across the world from schools that had opened.   Then, little as the information 'leaked' is, you see   "largest studies in the world on coronavirus in schools" and then "The study was carried out in 100 institutions in the UK and is expected to be published later this year. About 20,000 pupils and teachers in 100 schools across England were tested to monitor the spread of the disease up to the end of the summer term – which runs from April-July in Britain."   Then you click. That averages 200 pupils and staff per 'institution' checked We dont know what these institutions are, but I think over 200 is the average for infants schools. Other schools tend to be FAR larger. Did they test everyone at each institution, or just some ??? we don't know yet - they are choosing not to leak that - Wonder why?   We currently understand that younger children (pre teenage) seem to present few/less symptoms  (statistically) but large increases in teenager covid has been reported as lockdowns ease and they start to meet more.   I know my OH's grandson (mother a nurse) has remained at school in classes one third or less that normal, with the majority of kids having front line worker parents - so well aware of the discipline and hygiene necessary. We know the schools maintain distancing, monitoring and maintenance which would be IMPOSSIBLE in normal class sizes.   So in a lock down situation, with class sizes significantly lower than normal (highly aware front-line workers kids mainly), increased distancing and cleaning made possible by SIGNIFICANTLY smaller class sizes - Has maybe resulted in no great evidence of covid spread perhaps?   Well Whoopy do. Lets ramp the class sizes back up to 30+ and see what happens ..     Lets let the mail lead the way Coronavirus infection rates are rising in ALL age groups under 65, Public Health England data shows with biggest surge in under-fives which 'should be watched very carefully' https://www.dailymail.co.uk/news/article-8615423/Coronavirus-infection-rates-rising-age-groups-65-Public-Health-England-data-shows.html     and the ONS stats showing how similar the stats are (a statistically significant  difference can be very little actual difference)   https://www.ons.gov.uk/peoplepopulationandcommunity/healthandsocialcare/conditionsanddiseases/articles/coronaviruscovid19infectionsinthecommunityinengland/july2020     Notes: These statistics refer to infections reported in the community, by which we mean private households. These figures exclude infections reported in hospitals, care homes or other institutional settings.  
    • i understand and agree you should write a formal letter of complaint about the email by royal mail.   i also think you should totally dispute the arrears balance, esp as it goes back so long   send them an sar and add to the text in it that you want statements/bills dating back to the gb energy a/c.
    • When you see the reports coming out that serco was involved from the earliest stages apparently to give expertise   and that resulted in 18 million plus people coming back into the UK untested from hotspots .. and then even the general advice to self isolate after they had travelled across the UK home being withdrawn in the run-up to the lock down   That went well says cummings      
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      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
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cattlegrid_79

Virgin Media complaint

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Hi all

 

Wondered if anyone can advise where I stand with this Virgin Media issue.

 

I have been with them 3 long suffering years with no end of problems. For 6 months they kept taking the DD out of my bank but not applying it to my account, thereby triggering non payment charges and threatening letters. I did eventually get all this refunded, but every month I would phone up and they'd tell me it was fixed but the next month the same thing would happen.

 

I've had engineers not turn up and then get charged for not being home when they call round. Again, eventually sorted but a pain nonetheless.

 

So i finally decide to cancel my contract. Now they are saying I owe them an additional £60 for cancelling within 12 months, even though I've been with them 3 years. I received this final bill about a week ago, phoned the cusotmer services (really?) people today and they tell me that I need to speak to collecitons. Collecitons tell me they're passing my account to a debt collection agency on 13th September. But I've only just received my final bill.

 

I advised I would complain about this and they've told me that it can take 28 days for a complaint to be answered but they can't put the process of my debt recovery situation on hold. So now I'm stuck and either have to pay money I don't owe them to keep the debt recovery agency off my back, or let them pass it across and wait for the complaint to be sorted.

 

It transpires form my conversations today this is from when I moved house. They claim their computer notes say they advised me of the minimum term on the phone when I called to move house. Nobody actually told me this, or I wouldn't have done it as I knew I wouldn't be at that address for 12 months. This is backed up by the fact their notes say that "installation required" but I took all my gear with me, plugged it in, as instructed, and no engineer appointment was ever made.

 

Can anyone suggest a good way forward from experience? Sorry about hte rambling post - just trying to give enough background.

 

Thanks

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Hi all

 

Wondered if anyone can advise where I stand with this Virgin Media issue.

 

I have been with them 3 long suffering years with no end of problems. For 6 months they kept taking the DD out of my bank but not applying it to my account, thereby triggering non payment charges and threatening letters. I did eventually get all this refunded, but every month I would phone up and they'd tell me it was fixed but the next month the same thing would happen.

 

I've had engineers not turn up and then get charged for not being home when they call round. Again, eventually sorted but a pain nonetheless.

 

So i finally decide to cancel my contract. Now they are saying I owe them an additional £60 for canceling within 12 months, even though I've been with them 3 years. I received this final bill about a week ago, phoned the customer services (really?) people today and they tell me that I need to speak to collections. Collections tell me they're passing my account to a debt collection agency on 13th September. But I've only just received my final bill.

 

I advised I would complain about this and they've told me that it can take 28 days for a complaint to be answered but they can't put the process of my debt recovery situation on hold. So now I'm stuck and either have to pay money I don't owe them to keep the debt recovery agency off my back, or let them pass it across and wait for the complaint to be sorted.

 

It transpires form my conversations today this is from when I moved house. They claim their computer notes say they advised me of the minimum term on the phone when I called to move house. Nobody actually told me this, or I wouldn't have done it as I knew I wouldn't be at that address for 12 months. This is backed up by the fact their notes say that "installation required" but I took all my gear with me, plugged it in, as instructed, and no engineer appointment was ever made.

 

Can anyone suggest a good way forward from experience? Sorry about the rambling post - just trying to give enough background.

Thanks

Ramble away, it's better to have too much information than not enough!

 

Now, I'm gonna say that paying up and claiming the money back is better for you that not paying, simply because your credit file is at risk! Then start following their complaints procedure, however the sticking point is going to be "can you prove there was no mention of a 12 month term?" which is a tough one! The address on your bill is a good place to write a letter of complaint, and ask for a "DEADLOCK" letter so you can escalate your complaint if they don't agree with your requests.


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Your minimum term may well have re-started if you took an additional or enhanced service package. This would have been advised in a letter they (usually) send to confirm your commitment. If you have not, you need to ask them wht triggered the 12 month lock in to re-start. If it is bogus, challenge them.

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