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    • This week, Nationwide has launched a rival account to NS&I's highly popular Premium Bonds giving savers the chance to win £10,000, on top of ordinary interest. View the full article
    • yes i said does and not doesnt duh!   i'll convert that email to PDF for you.   its probably alot easier just to login to your email providers website from a PC and simply copy and paste the textfrom the email next time   dx  
    • it wouldn't hurt you to send the PO an sar using the AD on that letter.   it could be that they left it years to default it. then are selling it to cabot within 6yrs from that default (though this would be make it still showing on your credit file too)   that, in terms of a recent ruling make it seem as though the debt is still chasable as the ruling in the appeal court sort of indicated that the S is now defaulted date + 14 days, but if a creditor took months even years to default it, that is challengeable.   worthy to get the info IMHO. that will also give the PO your correct address.
    • Hi Megahamster77 welcome to the Forum.   Hospitals appear to be fair game for the crooks who run the parking companies. You are more worried about what may happen during the visit rather than hunting for signage about where and how to park. You would think that showing a blue badge would qualify for free parking at a hospital. I hope your Father is ok and he is not to worry as it is more than likely that you do not owe them a penny.   Yes you are right to appeal to the hospital as some of them are quite sympathetic to patients problems with parking companies but if you could answer a few questions first it may help to give the hospital more reasons to squash the PCN.   could you please answer the questions below as well as posting up the front and back of the PCN. These companies tend to make mistakes that mean that they have no chance of getting paid. That does not stop many people who do not know the errors pay up.   In the meantime please do not appeal to the parking company as it can make it harder to beat them.      
    • Last week NS&I announced savage cuts to its Income Bonds, Direct Saver and Direct Isa, which will pay just 0.01 per cent, 0. 15 per cent and 0.1 per cent respectively from November. View the full article
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    • I’m in desperate need of help
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
      all I get is PayPal have cancelled refund because dispute is still open.
      I have proved that the dispute is closed
      I have got an email saying that if Evans sent the refund they would accept it
      but up until the date I got the email they have not once attempted a refund .
       I have sent them a letter before court email
      I have even offered to have the full refund as a gift card just to get this sorted !
      I’m literally at the end of my tether and don’t know where to turn next !
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .

Virgin contract - want out

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I recently signed up to a Virgin package, that i agreed to based on some introductory offers that made it worth it.

In the first weeks i have not been impressed at all- with any of it tbh from installation to tv freezing. The only aspect of it that seems ok is the phone - and even that doesn't work properly (no caller display but they can't tell me why it won't work!). They advised me if was not happy i could cancel within the first 28 days. For the good deal i thought i'd got it seemed worth it to give them a bit more of a chance. They of course billed me on the 30th day - if i had received the bill 2 days earlier i just would have cancelled - because i didn't get the offers and according to them never did....i am a liar apparently. I have now been waiting for a promised callback 'within a couple of hours', for the past 2 days.


Have i any right to cancel? The service isn't up to it and if had known what i was going to be charged i would have cancelled- surely the billing side is classed as part of the service isn't it? How could i have known until they sent me a bill??



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Welcome to Virgin Hell,

If you have not received your offers for signing up just tell them you want to cancel the whole package, don't take no or your can't as an answer from the telephone staff as 99% of the time they are clueless.

Plain and simple I don't want your service and I'm not paying for it.

You may even get the offer you were suppose to get or a better offer to stay.


I had problems with my 50mb broadband never been anywhere near the speeds advertised,ended up with my 2 months free as advertised when I signed up and an extra £50 off my bill for the problems I had over the 2 months free broadband service, I was happy and the broadband is now top class 50mb when ever I need it.



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Thank you George for your reply, i will call them right now & try & cancel. I too went for the 50mb BB which is simply not worth the money for the speeds we get, plus coverage is diabolical, i can't even get connected upstairs! That's without mentioning the £20 'activation fee' for XXL BB as it requires a 'specialist engineer', well the guy we got had in his words 'never done this before - i hope you know something about computers!'.....he also disconnected my satellite dish without permission and i now have wires dangling out of the wall on the outside. As for Tv - dreadful picture quality, freezing etc plus i specifically asked if all Sky Sports channels were provided which i was assured YES ALL of them....the man of the house tells me Sports 3 & 4 are missing....all this for nearly 90 quid a month - no chance! We were supposed to get 2 months free too but i am told 'i was never offered that and will not be offered it'. Charming!

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Just to update, called, explained all of above & told them i want to cancel - was told it would cost me £185 to cancel as i have gone outside of the 28 days and the reason they bill outside the 28 days is to give you a chance to decide if you want it.....yeah right! Anyway have objected and have requested a manager callback. Not holding my breath.

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You only get a manager call back if they pass it on to one or if the manager feels it is worth it.... so I was told, why not email their top man and let them know how you feel instead.

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Best not dealing with this sort of thing over the phone. Write a letter of complaint to the address on your bill, or email Neil Berkett. Tell them exactly what you want them to sort, and if they won't you require a DEADLOCK letter. Tell them on receipt of the DEADLOCK letter you will take the complaint to their ADR, or the local county court as you see fit. Make sure you mention misselling as they offered something that another telephone operator says doesn't exist on their systems. If it was something you saw in an advert, you could also mention false advertising.


Dealing in writing keeps a paper trail which will be useful if they don't deal fairly with your complaint.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)


Or send a cheque or postal order payable to Reclaim the Right Ltd.


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  • 2 weeks later...

Thanks for your advice, just to update i went for the email to the top bloke in the end. Emailed Neil Berkett, got reply that afternoon saying someone from his office would be in touch. Got a call less than an hour later from a very helpful chap who listened to my complaints and agreed immediately to cancel everything without charge, not even for any of the services i had used up to that point. He was so helpful i decided to keep a couple of things on (phone & BB - but not 50mb as just not worth it). The bill online has yet to be updated...but i'm keeping an open mind :-)


Thanks for the help

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