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    • I've sent it off today fingers crossed. Did you not think much of the agreement I uploaded?
    • I used to work for the Dixions group and sold the warrenty.   Most of the time things went fine. when the store was not hitting targets or was in slow time as in income such as the summer things went nasty.   if you read the warrenty it is very clear that they will replace it with a similar product. often used and abused. so they give yours to someone else. and theres to you.   what you need to do is when you call them to speak with the managment, dicision makers and request a refund, credit or somehow replace your TV.   in the future. write all issues down so you have list of time spent on the phone, call outs etc.   it may take time. you will get your money back. NOW if you write to them use recoded dilvery. Emails count too. towards the 45 or the 60 day resoultion time.   Sorry i cant be pasifc.
    • (please remain safe, use protection and keep your eyes open. My uncle has got Crona and is on the ventilator with everyday his health going down hill. And he was the first person in our families to distribute and use gloves and masks. Even with that he got it. So sad.) Hi guys.   I am confused.   I ordered fish and chips and extra fish from Just Eat.   The food was on the dot if not few mins late. Which is not the issue.   The fish was reheated in hot oil, tasted bad and hand a odor to it.   Sometimes when you heat a pizza in the microwave it has that unique smell, I am sure we have all smelt it.   Now I have requested Just Eat to refund me for the bad food. What few agents in live chat and NOW the investigation team is saying, send them a photo of the food so the restaurant has a chance to see and respond to the image.   Confusion is, how can a image show my complaint? Smell? Bad taste? Reheated?   Please help I am out £27 and most of there response is copy and paste.   Thanks.    
    • "Re: (Lowell Portfolio I Ltd) v (Your name) Case No:"   What would be the case number?  
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    • I’m in desperate need of help
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
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      I’m literally at the end of my tether and don’t know where to turn next !
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
    • In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
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Virgin contract - want out

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I recently signed up to a Virgin package, that i agreed to based on some introductory offers that made it worth it.

In the first weeks i have not been impressed at all- with any of it tbh from installation to tv freezing. The only aspect of it that seems ok is the phone - and even that doesn't work properly (no caller display but they can't tell me why it won't work!). They advised me if was not happy i could cancel within the first 28 days. For the good deal i thought i'd got it seemed worth it to give them a bit more of a chance. They of course billed me on the 30th day - if i had received the bill 2 days earlier i just would have cancelled - because i didn't get the offers and according to them never did....i am a liar apparently. I have now been waiting for a promised callback 'within a couple of hours', for the past 2 days.


Have i any right to cancel? The service isn't up to it and if had known what i was going to be charged i would have cancelled- surely the billing side is classed as part of the service isn't it? How could i have known until they sent me a bill??



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Welcome to Virgin Hell,

If you have not received your offers for signing up just tell them you want to cancel the whole package, don't take no or your can't as an answer from the telephone staff as 99% of the time they are clueless.

Plain and simple I don't want your service and I'm not paying for it.

You may even get the offer you were suppose to get or a better offer to stay.


I had problems with my 50mb broadband never been anywhere near the speeds advertised,ended up with my 2 months free as advertised when I signed up and an extra £50 off my bill for the problems I had over the 2 months free broadband service, I was happy and the broadband is now top class 50mb when ever I need it.



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Thank you George for your reply, i will call them right now & try & cancel. I too went for the 50mb BB which is simply not worth the money for the speeds we get, plus coverage is diabolical, i can't even get connected upstairs! That's without mentioning the £20 'activation fee' for XXL BB as it requires a 'specialist engineer', well the guy we got had in his words 'never done this before - i hope you know something about computers!'.....he also disconnected my satellite dish without permission and i now have wires dangling out of the wall on the outside. As for Tv - dreadful picture quality, freezing etc plus i specifically asked if all Sky Sports channels were provided which i was assured YES ALL of them....the man of the house tells me Sports 3 & 4 are missing....all this for nearly 90 quid a month - no chance! We were supposed to get 2 months free too but i am told 'i was never offered that and will not be offered it'. Charming!

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Just to update, called, explained all of above & told them i want to cancel - was told it would cost me £185 to cancel as i have gone outside of the 28 days and the reason they bill outside the 28 days is to give you a chance to decide if you want it.....yeah right! Anyway have objected and have requested a manager callback. Not holding my breath.

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You only get a manager call back if they pass it on to one or if the manager feels it is worth it.... so I was told, why not email their top man and let them know how you feel instead.

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Best not dealing with this sort of thing over the phone. Write a letter of complaint to the address on your bill, or email Neil Berkett. Tell them exactly what you want them to sort, and if they won't you require a DEADLOCK letter. Tell them on receipt of the DEADLOCK letter you will take the complaint to their ADR, or the local county court as you see fit. Make sure you mention misselling as they offered something that another telephone operator says doesn't exist on their systems. If it was something you saw in an advert, you could also mention false advertising.


Dealing in writing keeps a paper trail which will be useful if they don't deal fairly with your complaint.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)


Or send a cheque or postal order payable to Reclaim the Right Ltd.


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  • 2 weeks later...

Thanks for your advice, just to update i went for the email to the top bloke in the end. Emailed Neil Berkett, got reply that afternoon saying someone from his office would be in touch. Got a call less than an hour later from a very helpful chap who listened to my complaints and agreed immediately to cancel everything without charge, not even for any of the services i had used up to that point. He was so helpful i decided to keep a couple of things on (phone & BB - but not 50mb as just not worth it). The bill online has yet to be updated...but i'm keeping an open mind :-)


Thanks for the help

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