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    • Oil and gold prices have jumped, while shares have fallen.View the full article
    • Thank you for your reply, DX! I was not under the impression that paying it off would remove it from my file. My file is already trashed so it would make very little difference to any credit score. I am not certain if I can claim compensation for a damaged credit score though. Or for them reporting incorrect information for over 10 years? The original debt has been reported since 2013 as an EE debt even though they had sold it in 2014. It appears to be a breach of the Data Protection Act 1998 Section 13 and this all should have come to a head when I paid the £69 in September 2022, or so I thought. The £69 was in addition to the original outstanding balance and not sent to a DCA. Even if I had paid the full balance demanded by the DCA back in 2014 then the £69 would still have been outstanding with EE. If it turns out I have no claim then so be it. Sometimes there's not always a claim if there's blame. The CRA's will not give any reason for not removing it. They simply say it is not their information and refer me to EE. More to the point EE had my updated details since 2022 yet failed to contact me. I have been present on the electoral roll since 2012 so was traceable and I think EE have been negligent in reporting an account as in payment arrangement when in fact it had been sold to a DCA. In my mind what should have happened was the account should have been defaulted before it was closed and sold to the DCA who would then have made a new entry on my credit file with the correct details. However, a further £69 of charges were applied AFTER it was sent to the DCA and it was left open on EE systems. The account was then being reported twice. Once with EE as open with a payment arrangement for the £69 balance which has continued since 2013 and once with the DCA who reported it as defaulted in 2014 and it subsequently dropped off and was written off by the DCA, LOWELL in 2021. I am quite happy for EE to place a closed account on my credit file, marked as satisfied. However, it is clear to me that them reporting an open account with payment arrangement when the balance is £0 and the original debt has been written off is incorrect? Am I wrong?
    • OMG! I Know! .... someone here with a chance to sue Highview for breach of GDPR with a very good chance of winning, I was excited reading it especially after all the work put in by site members and thinking he could hammer them for £££'s and then, the OP disappeared half way through. Although you never know the reason so all I can say is I hope the OP is alive and well regardless. I'd relish the chance to do them for that if they breached my GDPR.
    • The streaming giant also said it added 9.3 million subscribers in the first three months of the year.View the full article
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Virgin contract - want out


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Hi

 

I recently signed up to a Virgin package, that i agreed to based on some introductory offers that made it worth it.

In the first weeks i have not been impressed at all- with any of it tbh from installation to tv freezing. The only aspect of it that seems ok is the phone - and even that doesn't work properly (no caller display but they can't tell me why it won't work!). They advised me if was not happy i could cancel within the first 28 days. For the good deal i thought i'd got it seemed worth it to give them a bit more of a chance. They of course billed me on the 30th day - if i had received the bill 2 days earlier i just would have cancelled - because i didn't get the offers and according to them never did....i am a liar apparently. I have now been waiting for a promised callback 'within a couple of hours', for the past 2 days.

 

Have i any right to cancel? The service isn't up to it and if had known what i was going to be charged i would have cancelled- surely the billing side is classed as part of the service isn't it? How could i have known until they sent me a bill??

 

Thanks

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Welcome to Virgin Hell,

If you have not received your offers for signing up just tell them you want to cancel the whole package, don't take no or your can't as an answer from the telephone staff as 99% of the time they are clueless.

Plain and simple I don't want your service and I'm not paying for it.

You may even get the offer you were suppose to get or a better offer to stay.

 

I had problems with my 50mb broadband never been anywhere near the speeds advertised,ended up with my 2 months free as advertised when I signed up and an extra £50 off my bill for the problems I had over the 2 months free broadband service, I was happy and the broadband is now top class 50mb when ever I need it.

 

George

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Thank you George for your reply, i will call them right now & try & cancel. I too went for the 50mb BB which is simply not worth the money for the speeds we get, plus coverage is diabolical, i can't even get connected upstairs! That's without mentioning the £20 'activation fee' for XXL BB as it requires a 'specialist engineer', well the guy we got had in his words 'never done this before - i hope you know something about computers!'.....he also disconnected my satellite dish without permission and i now have wires dangling out of the wall on the outside. As for Tv - dreadful picture quality, freezing etc plus i specifically asked if all Sky Sports channels were provided which i was assured YES ALL of them....the man of the house tells me Sports 3 & 4 are missing....all this for nearly 90 quid a month - no chance! We were supposed to get 2 months free too but i am told 'i was never offered that and will not be offered it'. Charming!

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Just to update, called, explained all of above & told them i want to cancel - was told it would cost me £185 to cancel as i have gone outside of the 28 days and the reason they bill outside the 28 days is to give you a chance to decide if you want it.....yeah right! Anyway have objected and have requested a manager callback. Not holding my breath.

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Best not dealing with this sort of thing over the phone. Write a letter of complaint to the address on your bill, or email Neil Berkett. Tell them exactly what you want them to sort, and if they won't you require a DEADLOCK letter. Tell them on receipt of the DEADLOCK letter you will take the complaint to their ADR, or the local county court as you see fit. Make sure you mention misselling as they offered something that another telephone operator says doesn't exist on their systems. If it was something you saw in an advert, you could also mention false advertising.

 

Dealing in writing keeps a paper trail which will be useful if they don't deal fairly with your complaint.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

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  • 2 weeks later...

Thanks for your advice, just to update i went for the email to the top bloke in the end. Emailed Neil Berkett, got reply that afternoon saying someone from his office would be in touch. Got a call less than an hour later from a very helpful chap who listened to my complaints and agreed immediately to cancel everything without charge, not even for any of the services i had used up to that point. He was so helpful i decided to keep a couple of things on (phone & BB - but not 50mb as just not worth it). The bill online has yet to be updated...but i'm keeping an open mind :-)

 

Thanks for the help

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