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Vodafone - Default Removal Request


Jouster
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Hi,

 

I have read this forum with great interest and was really pleased to see how pro-active Vodafone are in doing what they can concerning specific cases highlighted on here.

 

I have been filled with confidence that they may look at my default marker (they only blemish I have on my file) which is stopping me from getting even the most basic in credit lines.

 

As requested so that people can keep up to date with my progress here is the email I posted through their webform with WRT135 in the title.

 

 

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Default Removal Request - WRT135

 

Hi,

 

I was a customer from '04 until '06. In '06 I moved to Dubai, whilst there a cash amount left in my bank to cover my phone bill was eaten up by an unexpected payment on my account. I did not become aware of this for 4 months.

 

I spoke to the Vodafone team on a number of occasions to clarify the bill and to make a payment from Dubai but without success.

 

The account lapsed into default regardless of what attempts I made to pay the balance. I was eventually able to get the balance settled by having someone in the UK pay it in person.

 

The account was settled in Sept '06, but shows a default. Given the circumstances, lack of visibility to my account and immediate settlement once aware, I am asking that the default be removed as it feels unjust given all I tried to do.

 

Any help would be much appreciated,

 

------

 

I found it difficult to get all the details across in the space but think I managed to get there. I am sure if more detail is needed they will be in touch.

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Hi,

You should have got an automated reply to your email. If you could post up the reference number on the forum, Lee (or one of the team) will be able to respond directly

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Hi Jouster,

 

I'm pleased to see that our presence on CAG has given you some hope with your case.

 

Whilst I can never the guarantee the outcome to any case we take on we will always review them on an individual basis.

 

I can confirm that I've got your email and will get back to you as soon as I can.

 

Hi,

You should have got an automated reply to your email. If you could post up the reference number on the forum, Lee (or one of the team) will be able to respond directly

 

Thanks for helping us out again Fox.

 

Best wishes to you both.

 

Lee

 

Web Relations Team

 

Vodafone UK

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