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Breach of Contract/Terms of Trade by a Franchise Delivery Company?


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There is a Franchise Delivery Company, Fastway Couriers, who operate nationally and offered a great service. You purchased in advance either 20 or 100 'tickets' which enabled you to send to anywhere on the whole in the UK, some areas demanded 2 tickets etc but it was virtually always a guaranteed next day service . . . our problem is that the Franchisee in our area is struggling under the economic climate and competition from a new company nearby . . . anyway the Franchisee has given up his area due to lack of income and walked away . . . this franchise originally cost him a 5 figure sum!

 

A collection was booked before 10am this morning and they didn't turn up . . . even after my wife had spoken to them on 3 occasions during the day to ensure they did collect as we thought something like this would happen! and this isn't a one off . . .

 

The problem is we are now dealing with Head Office who are F'n clueless . . . so the question is . . . due to a breach in their terms of trading can we demand they purchase the tickets back which we bought off them in good faith due to lack of the service they were originally bought for?

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There is a Franchise Delivery Company, Fastway Couriers, who operate nationally and offered a great service. You purchased in advance either 20 or 100 'tickets' which enabled you to send to anywhere on the whole in the UK, some areas demanded 2 tickets etc but it was virtually always a guaranteed next day service . . . our problem is that the Franchisee in our area is struggling under the economic climate and competition from a new company nearby . . . anyway the Franchisee has given up his area due to lack of income and walked away . . . this franchise originally cost him a 5 figure sum!

 

A collection was booked before 10am this morning and they didn't turn up . . . even after my wife had spoken to them on 3 occasions during the day to ensure they did collect as we thought something like this would happen! and this isn't a one off . . .

 

The problem is we are now dealing with Head Office who are F'n clueless . . . so the question is . . . due to a breach in their terms of trading can we demand they purchase the tickets back which we bought off them in good faith due to lack of the service they were originally bought for?

 

Read the smallprint, they proberly have some crap in there which makes them safe in this case. But send them a letter threatening legal action unless they buy the tickets back. Im sure they'd rather lose a but of money then go to court and have to pay more.

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