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Main Dealer Garage Damaged My Car's Body work

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Hi,

The local Ford approved garage here in Basingstoke drove my C-max into one of the pillars in their workshop. They have offered to repair the damage (of course!!) and supply a Ford Fiesta courtesy car. The only problem is we have 2 baby carseats and wont be able to fit our buggy and other things into the Fiesta. This is a bit annoying because they want the car for a week. I asked if there were any other cars available and the response "You might be able to borrow a salesman's car, but I won't be able to know what car is available until the day it gets repaired".

 

I mean it is down to their negligence the car was damaged in their care and now they are not offering a equivalent vehicle.

 

If it was the salesman's car would it be adequately insured?

 

AS a side-issue the reason I took the car to their garage was because the Air Conditioning was not working and they "serviced" the air conditioning and it was still not working afterwards. It turns out the problem is a heating panel.

 

I will post a follow-up to to this about if they will offer the same car.

 

Cheers,

L

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Tell them you want a C-max, S-max or Galaxy otherwise you will hire one and bill them. It is entirely their fault you are without your car and it is not unreasonable to demand a car of the same spec or higher.

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