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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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MSDW/ Barclaycard Vs NTTF


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Does a Default Notice have to be sent by the original creditor? I have received a DN from Mercers.

It is faulty in number of days allowed to rectify however it only asks for the arrears amount.

On the back it states they may terminate.

More correspondence ensued but no indication of termination, in fact more statements which show interest is still accruing.

7th April Demand from Resolvecall asking for arrears on account, now showing as full balance

16th April Demand received from Calder Financial asking for the full sum

The account is an old MSDW then Goldfish now Barclaycard which they have failed to produce an agreement for.

Is the account terminated as they have now requested payment in full?

if so was it the Calder demand that has terminated it despite the Payment due only being £586 according to the box out.

this has yet to be issued on but I would like to accept their termination before they isssue.

resolvecall.pdf

Mercers Dn.pdf

Calder Financial.pdf

Edited by NewToTheFight
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Calder and mercers are just different departments of Barclaycard, never heard of resolvecall, may be a DCA.

The DN must be from the OC, but its thin point if mercers sent it, the fact that its not in the prescribed form would bear more weight in court

 

To help others, how old is the alleged MSDW account?

Have you sent a proper CCA request by recorded delivery?, and have you had a reply within 14 days?, if not why have you not formally put the account in dispute?

Please note i have no legal training any advice i give comes from my own experience and from what i have learned on this site

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Hi CCM

The DN clearly states Mercers act as agents for Sharkleys so don't see too much problem about it being from the OC.

Thanks for clearing that up for me.

Would you think I have enough evidence to say the account is terminated, so that I can accept their unlawful recession?

 

The account is ancient, they have sent terms from 2003 but the account may be older - I haven't looked out the statements yet.

I have indicated on several occasions the account is in dispute and have had final response letters from the OC

At the moment I am having fun with them by refusing to answer them on the phone and when they write I ask them to prove they have an interest in this matter.

When they either prove they have an interest or issue I will remind them that the account is in dispute as they have not provided a full response to my S78 request.

 

I think this account is so old they will not have any original paperwork but want them to issue so that when they discontinue they can't come back again.

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I cant say for sure its terminated yet, others will be on with their opinions on that one.

I and many others on here also have one of these old MSDW accounts, Barclaycard dont generally bother pursuing much beyond this point, preferring to sell it to a bottom feeder, and claim the rest back in tax allowances, mine is with cabot, i am not at all worried about it, as i know they do not have a enforceable agreement, and would be happy to defend against any court claim.

I have already won against Barclaycard/CL finance on a Barclaycard alleged agreement...check my thread in the WON forum

Please note i have no legal training any advice i give comes from my own experience and from what i have learned on this site

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Thanks for the input CCM. I will have a read later :)

I am still not sure if the account is terminated but have got a letter from Debt Managers headed 'Notice Of legal Action' asking for the full amount.

I guess that pretty much terminates the agreement but not 100% sure as it's only from them not Barclays directly.

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Yes quite agree, i would be cautious too, but are you still getting monthly statements, if not you could argue its terminated, as the statements should form part of the alleged agreement

Please note i have no legal training any advice i give comes from my own experience and from what i have learned on this site

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Last statement was may, it bears a note ' Please be aware your card has been withdrawn.'

Obviously I wish to avoid accepting a termination before it has legally happened, they could then refuse to accept and reissue a valid DN

Maybe we will get some further input for clairification

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I think you can take it its terminated if you haven't had a statement since May, certainly you would argue that in court, which is why i would keep it to yourself in case you get there. Obviously the more time goes by without a statement the better. Also you say they have since demanded payment in full...another point to argue the acc. is terminated.

I would expect them to next send it to a DCA for collection, no problem there, as you just say its in dispute, send it back, then they will sell it to another DCA.

Please note i have no legal training any advice i give comes from my own experience and from what i have learned on this site

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