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    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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    • deed?  you mean consent order you and her signed? concluding the case as long as you nor she break it's conditions signed upto? dx  
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CapQuest. Advise plese!!


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Hi there.

 

can you please give me some advise.

 

I have been having loads of phone calls from the lovely capquest, They currently have not sent me any writen corespondence. I have just moved house so is it likely that the letters will be going to my previouse address.

 

I have started another thread in the barclay card section of this site. (sorry for making this difficult)

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?274370-Can-Barclay-card-take-money-from-my-current-account-without-my-permision

 

Where I have disused alot of my issues with a very helpful member.

 

but my question here is has anybody delt with capquest, and what is the likelyhood that they will go straite for a CCJ?? I am very worried about this as I am living at my in-laws and the last thing i want is bailifs turing up. This is all very stressfull.

 

Thanks guys and im sorry for posting links to other threads but it seemed sensible to put a thread in this section.

 

Cheers

 

Liam :)

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Hi again and no I'm not stalking you :eek:

 

I have no personal experience of CQ but they much alike to other DCA's

At the moment CQ are throwing Statutory Demands around like confetti and nearly every thread I have seen about it the Cagger has managed to get it set aside but for the moment, you don't need to worry about that.

 

As I mentioned on t'other thread, my personal opinion is to tackle this before it gets to court. It's easier to deal with than trying to get a judgement on your old address set aside.

 

You say CQ have been calling you. I assume this is on your mobile?

 

As you are worried about getting a CCJ, I still think it would be better to let them know of your address so that they cannot get judgement by default at your previous home.

 

In the link I gave you on the other thread (SAR) there are loads of other letters to use. just have a look but also, here is a letter to send should you get pi**ed off with the phone calls

http://www.consumerforums.com/resources/templates-library/52-harassment.html

 

When dealing with any DCA, the golden rules are:

Never speak to them on the phone (you have that one sorted already)

Every letter sent by Recorded Delivery

Never sign anything-just print your name

Don't worry about the lack of responses. You just wait until later :p

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Thank you Silver Fox. I am sure you are correct, Im just playing the ostritch with my head in the sand.

 

They have been calling me on my mobile all the time. I assume they got this off my website as the the domain name is the same as my name and would come up easily on google.

 

The Consumer advise group is a wonderful resource. If only I have known about it befor i wouldnt have been so scared of these bully's

 

thanks again!!

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so if they phone say in writing and put the phone down, they get ****ed of quicker than you do, they got my number once and when I said I would be happy to discuss how they got my personal number they soon scarpered

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Hi Le bonn,

 

I have had dealings with these muppets as they were chasing my ex for his debts. This was about 3 years ago and they tried all sorts of tricks, even calling me a liar when I said that the person they wanted no longer lived here and also telling me that they could come after me for his debts. I don't know if they have improved since but as you consider them to be bullies my guess is that they haven't.

 

However, there are a lot of things you can do to get them off your back. Challenge them about the validity of their claim that you owe them the money (Silverfox has mentioned this already above), and if they can't come up with the right paperwork then they are on to a non-starter. If you are unsure as to whether or not any paperwork they send is correct then you can always post it on here (remembering to remove any identifying details) and someone will go through it for you.

 

Also, if you don't want them to contact you by phone you have the right to tell them just that. Use the letter that Silverfox has pointed you in the direction of and write to them saying that any contact must be in writing and that you also refuse any personal callers. Adapt it to your personal needs if necessary. Remember not to sign any letters to them, just put a cross or get the neighbours cat to leave a paw print on it!

 

If they continue to call, do not answer any of their security questions and simply tell them to put anything they have to say in writing. Then just hang up.

 

At the end of the day remember that these are just another firm of debt collectors and you have every right to call the shots. Challenge them as much as you can (again, check out the template letters on here) and if you are unsure which letter you should use or whether or not you should amend it then come back and someone will be able to help you.

 

Whether or not you want to let them know where you are now living is up to you. To my mind it might be worth finding out how much a PO Box number would cost, and they can write to that!

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Hi there

Cr@ppyquest are a Non UK company who DO NOT PAY ONE PENNY IN INCOME TAX.

 

To anybody reading this thread and been unfortunate enough to have ever paid anything to this miserable lot hiding away in their big Yachts in the Bahamas and elsewhere I suggest a little note to the H.M Inland revenue might also be in order saying as a "concerned citizen wanting to help reduce the Countries Defecit" I believe this lot are earning money from UK citizens but aren't paying the appropriate tax on it.

 

This might produce more tangible results than complaining to the OFT.

 

Some of the directors of this organisation appear also to have some "quite colourful history" so the last thing they need is an Income Tax audit.

 

A little stay in one of "Her Majesty's Hotels" would be what the directors of this miserable outfit deserve.

 

Cheers

jimbo

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Hi all. Im having a wee bit of difficulty accessing the letters I need on this site!

 

It keep telling me to register on order to access the letters. I click on the link and get directed to the log in page which I fill out correctly and get bumped back to the main page. then I click to access the library and then the letters just to be told I need to log in in order access theses letter (when I am allready logged in) I have tried this about 30 times in a variety of ways to no avail. Do I need a different log in to access this or am I missing some key detail (ie im being an Idiot)

 

Please help.

 

LB:confused:

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Hi all , I must add my surprise at the comments jimbo45 made about capquest being a non UK company and not paying the correct income tax He might be correct but I do know that their office in Fleet Hampshire UK does employ many staff all of which are paying income tax. As for advice on them I know that they like most DCAs can be annoying and also forgetful of the law when it suits them and they do attempt to add many charges to accounts but as posters have already stated the best way forward to to CCA them to find out if they have any rights to collect on this debt ,and to SAR the origonal creditor to find out just what chatges have been applied to this debt. The SAR info may also help you decide on how to proceed if anyone does attempt court action.

sleepingdog

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