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Carphone Warehouse / O2


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just a quick question really,

 

my daughter has a LG Cookie Phone on the O2 network, purchased through carphone warehouse under a 2 year contract.

 

this phone has been returned 3 times in the first year alone for repair, the same fault reocurring each time. It has now faulted again with the same problem. She currently has around 11months left on her contract now.

 

what rights do we have in either asking for a different phone or cancelling the contract.

 

any help or advice would be most welcomed

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None, they are seperate issues. Your phone has nothing to do with the service contract for network & calls, which continues uninterrupted. If the phone is as flakey as you say, after your third repair, you need them to admit the number of repairs is unreasonable, ans as user abuse is not an issue, ask what their proposals are to rectify the situation.

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