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    • Thank you all for your replies  I am obviuously over thinking things best to continue to ignore  onlymeagain  
    • As advised statute barred debts are dead...if your alive or dead......so are CCJs that are over  6 years old and have never been executed or secured against property by way of a charging order.......no matter how much your estate is worth.
    • I booked several rooms with FABHOTELS.COM - I have made sure the rooms were cancel able and due to the condition in India regarding Covid becoming very bad I cancelled the rooms and my visit to India and will not be travelling for the foreseeable future, I then checked my account and they have stated there can be no refund back to my card but I have to accept their room credits to the value of £478 valid for 12 months when they will then expire if I do not use them by that date, I have contacted them on several telephone numbers and via email, they have refused to issue a refund : stating it is their policy to issue only rooms credits and these will expire in 12 months, they have advised they have the right to do this under the contract and under Indian law, I have raised a SEC 75 claim, via the credit card company however they have not advised what the above means and stated it will take 11 weeks for a response, I am concerned that a refund has been provided and the cancellation has been approved as such as a refundable cancellation, albeit they have stated no refund to the credit card can be made. I have sent the following to them and their response has been - we are unable to assist further - I have now concern how they can do this when the law does not allow this to be possible? The issue that I have experienced was: Disgraceful behaviour by Fab hotels in holding cancelled bookings in an expiring account when cancelled fully - NO REFUND ISSUED? Please can you refund the full amount to my credit card as due to the Covid restrictions there is no guarantee I will be in India in next twenty four months I await your refund back to my with the Credit card Company as I am not able to use the Credits expiring in 12 Months, I have been in touch with the credit card Company and they have confirmed they will be looking to FabHotels to refund back to the Original card as part of the Sec 75 Laws where a cancellation has been made and the payment has to be refunded back to the Original payment card. I have not been able to confirm I will be using the credits and therefore in order to safeguard my funds these needs to be back into my, If this is not accepted then I reserve the right to take the matter further for a investigation and chargeback as I have not authorised the payment and the reservations have been cancelled. Please can this be escalated to a senior manager and a refund issued back to the Visa card. If this is the Customer experience I have to endure then I will make it quite clear that this i not acceptable that you take money and put it into a expiring account and then ask me to contact you to get the extension, this is not customer service, I am deeply distressed by your action as there are no other Booking agents who are doing this to their customers, especially considering the hotels have been accepted as cancelled and a refund issued but held in expiring account.
    • That's logical and correct DX,  and how I understood it to work if they can't pursue the debtor  for the debt whilst they are alive, it can't be resurrected and charged against the estate or demanded personally from executors who knew diddly about that SB debt..
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    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
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afcwben

Vodafone Bill

style="text-align:center;"> Please note that this topic has not had any new posts for the last 3633 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

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I added my son with a seperate phone number to my account, net result absoloutely gigantic bill I could not afford to pay. I keep asking for a breakdown of the bill but the account keeps being passed from one debt collector to another. What are my options?

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Ok can you answer a few questions;

 

1.How long does this go back (when was the last bill issued ) ?

 

2.What plan/account is it ?

 

3.What attempts have you made to get a breakdown of the bill -who did you speak to and when ?

 

4,Whats the name of the debt collector (s) ?

 

5.How have you responded to the debt collectors ?

 

Can you please look at the stickied info in this forum for contacting the VF webteam ?

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems

Edited by MARTIN3030
Added link.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Hi afcwben,

 

So we can get this looked into could you follow Martin's advice and email us with your details by following the steps in the pinned thread he's linked you to?

 

Once you've sent it you'll receive an automated with a reference number. Just update the thread with this so I can make sure we get back to you as soon as possible.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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I will get this info tonight

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Hi afcwben,

 

Were you able to send your details across to me last night at all?

 

Just let me know once you've sent IT together with your email reference number so I can keep an eye out for it.

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

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Hi afcwben,

 

Were you able to send your details across to me last night at all?

 

Just let me know once you've sent IT together with your email reference number so I can keep an eye out for it.

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

 

Hi Lee,

 

Just sent

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Hi afcwben,

 

Thanks for letting me know that you've emailed us.

 

So I can track it down could you either update the thread with your email reference number or send me a PM with the email address from which you emailed us?

 

Best wishes,

 

Lee

 

Web Relations Team

 

Vodafone UK

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