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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Cabot ahhhhhhhhh


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i am paying Cabot £19.80 a month on a barclays loan that i had and £2.00 a month on a barclays account they have been phoning every 3 months asking if i can pay more which i said no because i have been made redundant, then 2 weeks ago i got a call asked if i could pay more and saying it would take x-amount of years to pay my barclays loan off, i said no because im still not working also now im a full time carer for my blind wife now. They started asking about my income which i said i dont know the right figures at hand and i started guessing amounts then my mobile battery went dead. anyway afew days later they rang again and more or less said i had put the phone down on them and started to carry on where they had left off when my phone went dead. still asking amounts of income i said dont know and to send me a budget form, which i was told only 2% return to them which i said that aint my problem. She said i will give you a free phone number and ring them back later with the figures. i said NO send me form as im busy packing for a holiday which i was told was a holiday more important than paying off my debt at which point i put the phoned down on them. (The holiday was paid for by someone else as stated im a carer for my wife also i have 3 children with ADHD) anyway they sent me budget planner asking for income details. What i want to know is do i have to give them this info again as im already paying an agreed amount ?????????

SORRY FOR THE LONG POST BUT WANTED TO TRY AND GET ALL ONFO IN

cheers

 

mark

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No you don't have to and even if you sent it, it can only be accurate at the time you sent it. You would not have to justify the expenditure.

 

If they want to increase the payments, they could take you to court and then the court would set the payment at an amount you could reasonably afford.

 

My advice is to send them the information, with a covering letter explaining your full circumstances. Then if at any time they decided to go to court, you have evidence that you have fully cooperated in dealing with the debt. If they come back wanting an increase, just tell them to get lost, as they have no powers.

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Welcome to CAG.

 

There's no legal requirement for you to provide Cabot with your income and expenditure figures. Cabot can ask you for it, but you don't have to give them it. That's why the person at Cabot said only 2% of people ever return them.

 

As you've discovered there's no point in speaking to Cabot on the phone.

 

If you want to pay them, pay only what you decide you can afford. There's not much they can do about it other than complain.

 

You might also want to check that Cabot have all the correct paperwork to show they are entitled to collect this loan by sending off a CCA request. If they don't provide this paperwork within 12 +2 days you can put the account into dispute and withold payment until they comply . There's a CCA template letter in the forum templates section.

 

I'm sure other experienced posters will be along shortly to help you further.

  • Haha 1
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sorry i disagree with posting dca's or anyone bar a judge your personal financial details

 

none of their business.

 

get that CCA done and comeback.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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If Cabot don't have the proper paperwork to prove the debt exists and they have the right to collect then they cannot legally chase you for any amount. Sending them a cca reuest may well be the best quid you've spent this week. Make sure you send the letter by recorded delivery or they'll deny ever receiving it.

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Yes that is a good idea to make the CCA request. This is the CCA template from the library. Amend to suit the type of debt.

 

Letter requesting a copy of your agreement - It should be sent with a £1 postal order and sent recorded/guaranteed delivery - It should be sent to whoever OWNS the debt, the timescale for providing this is 12+2 WORKING DAYS. If it is not sent within this timescale they are in default of your request.

 

Please ammend paragragh 1 to suit. ie s77 Fixed sum credit such as loans, s78 Running account credit such as credit cards & catalogues and s79 Hire agreements.

 

 

Your Address

 

Date

 

Dear Sir/Madam

 

Re:− Account/Reference Number [edit]

 

This letter is a formal request pursuant to s.77(1) of the Consumer Credit Act 1974. I require you to provide me with a true copy of the credit agreement relating to the above account, together with any other documentation the Act requires you to provide.

 

I expect you to comply fully and properly with this request, within the statutory time limit. You are reminded that should you fail to comply with my request, the provisions of s.77(6) will apply.

 

(DELETE THIS BELOW IF YOU ARE SENDING THE LETTER TO THE ORIGNAL CREDITOR AS OPPOSED TO A DEBT COLLECTION AGENCY)

If it is your view that you are not the creditor, s.175 of the CCA 1974 applies in the case of a simple assignment, and places a duty upon you to pass this request to the creditor. In the case of an absolute assignment, you are a creditor as defined by s.189. If you contend that you purchased the rights but not the duties of any agreement, you are reminded that s.189 of the Act is clear that an assignment is of both rights and duties.

 

Your attention is drawn to ss.5(2), 3(b),6 and 7 of the Consumer Protection from Unfair Trading Regulations 2008 (CPUTR).

 

I enclose a postal order in the sum of £1.00, which is the statutory fee. Note that these funds are not to be used for any other purpose.

 

If you are unable to comply fully and properly with this request, you should confirm this in writing at the earliest opportunity, and certainly within the statutory time limit for compliance, and return the fee.

 

We look forward to hearing from you.

 

Yours faithfully

 

 

print your name

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for £1....leave it blank

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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ok cheers

oh also i have two addresses to send to cabot which one shud i use there is

cabot financial (europe) LTD

1 kings hill

or there is

cabot financial (europe) LTD

po box 241

which i got of the web http://www.cabotfinancial.co.uk/contact_details.htm

many thanks

Edited by imthedaddy1971
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  • 2 weeks later...

Rite here is the update had a letter this morning from cabot this is what they said

 

Dear [edit]

Your request for information under consumer credit act 1974

Thank you for your requests for information under the consumer credit act 1974. Cabot Finacial currently does not have this information on file. However, we have requested the relevent information under section 77 and/or 78 of the consumer credit act 1974 from the original lenders.

Please be advised, we do not accept the statutory fee required under section 77 and/or 78 of thr consumer credit act 1974 and we have returned the fee for £1.00 that you have sent.

 

what happens next?

We anticipate that we will be able to provide this information within 12 days. In the event we are unlikely to obtain this information within those time limits, we will write to you again.

 

Contacting cabot

If you have any queries about your accounts, please call one of our customer advisors on [edit]

So is it just a case of waiting to see what happens or are they talking cabot cr*p :-)

 

cheers

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Dont worry, they are just saying that they dont have the CCA, they have returned your £1 postal order because they are not going to be the adminstrators locating the CCA. They normally forward it to the original creditor with the request for the CCA so they are being a bit pedantic about it.

 

Isnt it funny tho, they were bullying you into giving them I&E information and questioned your right to go on a holiday yet you ask for proof of the alleged debt and they become quite concilliatory.:whoo:

Edited by MONX
re-read original post...doh! info provided was for overdraft not loan.

Advice given is my opinion only, I am not a legal or financial expert (far from it).

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hehe

nice one

cabot cabotted again

 

well done cag

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Just wait out your 12 + 2 working days and then send in the in-dispute letter.

You are then entitled to with-hold further payments until they come up with a enforceable agreement.

Stigman

NEVER telephone a DCA

If a DCA rings you, refuse to go through the security questions & hang up!

 

If I have helped you, click on the star & say thank you

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up the top of this thread in the dca section of the library

 

before you started paying cabot how long was the A/C dormant from YOUR financial in/out's?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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its the bottom blue link in my thread

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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