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    • Thank you Bank Fodder for your reply. Il certainly do that
    • Googled it and Family Money Savers purchased the assets of Key Financial Claims, there’s also threads confirming that they have acted as agents of Key. A firm going into liquidation does not nullify a contract so whether or not you owe the money will depend on when the offer of compensation was made. I would call them in the first instance to question it, all CMCs have to record all calls now, and you can make the subject access request over the phone. The fact that it’s taken 6 and a half years doesn’t make the contract invalid. 
    • the business and assets of Key Financial Claims were bought out of administration on a going-concern basis on 10 December 2015 by connected company Family Money Savers (FMS) for an initial payment of £30,000.   addition, the company is due to receive 10 per cent of FMS' revenues from Key Financial Claims' pipeline and 25 per cent of FMS' own revenues of which the company previously received 15 per cent. ………..     pers i'd ignore them.  
    • Hi, I currently have a Court case going on against Hartley Wintney Motors whereby I am trying to reject a car under the 30-day thing, as the car broke down 29 days after I purchased it. I was notified by the Court that the Judge had ordered for it to be referred to the Motor Ombudsman for dispute resolution. TMO advised that this could take up to 6 months as they are currently dealing with cases older than mine. Yesterday, through the Money Claims portal, I had notification that HWM had made an offer. I am trying to claim back £3,100. That's the cost of the car at £2,500 + the cost of a warranty. So there offer is:  "We can pay £2500 on 23 October. You must deliver the vehicle with all keys, logbook by 23 September. If you are not agreeable, business is closing soon, and any judgement awarded in the small claims court is also unenforceable. You will then need to dispose the vehicle."   So, firstly, why should I have to return the car? It doesn't go. I would have to pay for a truck to get it back to them. If the business is closing why do they want the car? Why would I give them the car a whole month before they pay me? They could scrap the car and there goes my evidence. Is the business closing? Their website still has over 60 cars for sale. Are they just trying to force me to take their reduced offer?  I have checked on Companies House and in June they filed a notice for compulsory strike off. One week later the strike off action had been discontinued. I've also contacted TMO to try and ascertain if this offer is in conjunction with them, as I haven't received any communication from them advising the same. If my matter is still waiting to be dealt with by TMO, why would HWM just randomly make an offer, when from the beginning they have been adamant that I am in the wrong?   I would very much appreciate any thoughts from people.   Thank you.     
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Rita29

Airline overbooking and prioritising passengers

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Before I contact the airline, I would like to check something.

 

I was booked to fly on a not busy route on a small aircraft. When I arrived at check-in, more than 2 hours before the flight, I was told I could not be checked in. There were still seats remaining on the flight at that time, but since it was overbooked I was told that I, having paid a discount price, would have to wait until check-.in officially closed then return to see if there were still seats available.

 

Are they allowed to do this? To turn away a passenger with a valid ticket and booking, who turns up on time, in order to allow other passengers the chance to get there first?

 

As it turned out, I spoke to customer services to ask why this had happened, and after a phone call to the check in desk (in a language I couldn't understand) i was allowed to check in and all ended well. However it makes me feel far less confident about booking again in case the same happens. had I waited as I was told to do rather than going directly to customer services, I may well have missed out on the flight.

 

If anyone knows what EU (rather than UK) law says on this, I'd be grateful for the info.

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It also occurs to me that if I'd waited, as told, until check-in closed before going back to check, I'd have had no proof that I'd actualy tried to check-in earlier, and the airline might have been able to claim that I'd actually arrived too late.

 

Has anyone experienced anything like this?

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That's completely ridiculous! Truth be told, I've never come across anything like this, so wouldn't know where to start.

 

I'd certainly agree that it looks like an attempt on the part of the airline to force you into being the party in the wrong. I'm not sure what legal routes are open to you, though I do hope you made an official complaint to their head office!

 

Keep us updated, though!

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Well, the plus is I now know my rights in terms of overbooking and what I would be entitled to should I ever be bumped in the future.

 

I haven't yet contacted them but will write this week, simply stating facts and poiting out that I probably won't feel confident enough to book with them in the future and certainly wouldn't feel confident enough to recommend them.

 

It's a pity, this was a direct flight and the only company that offers it. Any other option involves messy changes, either by plane or train, or a long drive. This direct flight would make weekend breaks possible, but not if there's risk they'll refuse to fly you back on Sunday.

 

Having thought about it further, I wondered if was because as a lone traveller I'd be cheaper to conpensate (and easier to rebook) than a couple or a group. I don't know how the rules work though, and whether groups can be separated in cases of overbooking.

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Thanks.

 

In my particular case, the query is whether or not they can deny check-in to one passenger to give others the time to check-in first.

 

The only bit of the regulation that seems to apply to that is this:

Denied boarding

1. When an operating air carrier reasonably expects to deny boarding on a flight, it shall first call for volunteers to surrender their reservations in exchange for benefits under conditions to be agreed between the passenger concerned and the operating air carrier. Volunteers shall be assisted in accordance with Article 8, such assistance being additional to the benefits mentioned in this paragraph.

2. If an insufficient number of volunteers comes forward to allow the remaining passengers with reservations to board the flight, the operating air carrier may then deny boarding to passengers against their will.

3. If boarding is denied to passengers against their will, the operating air carrier shall immediately compensate them in accordance with Article 7 and assist them in accordance with Articles 8 and 9.

 

Am I reading that correctly? If so, I will highlight that when I write to them.

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No they cannot deny check in to 1 passenger without following the regulation. If they do not follow it, then point 3 comes into play.

 

Whilst it is your choice whether to write to the airline or not, you weren't actually denied boarding so don't expect much in the way of a response.

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Can I clarify something here if this thread is still going? Did you travel, on time and without a further glitch?

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