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    • Hello just asking,? I purchased a discount new cooker as it had cosmetic damage, paid £250 After a few days I noticed the fan never went off, I contacted the company and they finally collected the cooker and took it away, ( for 7 days)  And fixed it, It never seamt right? It steamed up in the clock panel and the oven door was mis-lined It had multiple dints in the sides Top panel missing on the door to stop food dropping in, Shelving didn’t fit well Then main fan started to rattle and tap I put up with all this as it was *discounted Then one day whilst cooking we could smell a funny smell  Turns out the wires had melted on the back of cooker  I contacted the company again and it took a lot of phone calls to try and get the problem dealt with, speaking to several different staff.... I wanted a refund or replacement  I had had the cooker 6 months just! I asked for a refund or replacement  I contacted trading standards and citizens advice and they advised me what steps to take! Finally the company offered to replace the cooker, then later changed! As they explained that nothing came in to replace it they were too damaged! ( been told they buy at auction damaged) They wanted to look at the cooker and inspect the damage themselves, so I agreed they collected the cooker, No update, or communication I had to constantly chase them up  Nothing was sorted out with 7 days we had no cooker, I threatened Trading standards were now involved  Last thing on a Friday in June they rang to say I can collect the cooker it’s fixed!!!! I had expressed all along I didn’t feel safe using this cooker anymore with my family  I didn’t want this cooker fixing again ( by whom)  They started to blame me and said I should be grateful they aren’t charging me for the repair!! Still today in August this is not resolved  Trading standards have been useless  Citizens advice have told me to take them to small claims court!???? I have had to purchase another cooker  As I’ve been left without one. I am in a vulnerable situation in life, Im a carer for my husband and have children and have no one to help me sort this mess out!  I am struggling with making the county court claim ? What shall I do? ( sorry for long message) ✨
    • The committee's report is pretty damning, isn't it? The Home Office refused to supply the scientific evidence it said its decisions were based on and you can possibly see Demonic's hand in this - he has form for ignoring select committees.
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    • You can pay on the day of travel or by midnight the next charging day..   Appeal to TfL on the grounds that you have already paid within the allowed time and enclose proof of payment.
    • Hi Andy should  try to sttle for A minimum f&F ?? Also what happens to older credit card debts in probate that we have all discarded??
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    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
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      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
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vjohn82

Overpayment of wage... deducted from final pay issue

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I've agreed to look at this issue for one of my friend's sons but I thought I would get some opinions here too...

 

He worked for DHL and was overpaid by mistake (pic 1).

 

DHL picked up on the error and set about recovering the money by agreement (pic 2).

 

He was transferred from DHL to Parcelforce under the TUPE regs.

 

In his final wage DHL deducted a significant sum and have written demanding the rest of the monies due (£2400ish - see pic 3).

 

Wageslip attached shows the deductions (pic 4).

 

The agreement is a little ambiguous for the simple reason that as a result of DHL losing a contract their employees (who worked at a central hub for a large electronics company) my friend's son had his contract taken over (as opposed to physically leaving his job). I believe he is now being made redundant from that new job so it is, for all intents, a job he was made redundant from through no decision of his own making.

 

The initial impact of the salary being deducted hit him hard... the worry over this £2400 is even more worrying for him.

 

Does anyone have any advice on this situation?

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This is a mess, and I am afraid that I have no concrete suggestions one way or the other. It would appear that the loan agreement is specific enough in content for them to take what they have taken from the final salary payment, but your friend's son probably holds the upper hand when it comes to the £2400 balance.

 

There is certainly a strong case for him to claim that the original overpayment led to a 'change of position' (he could not reasonably have known that the overpayment existed) and the (former) employer has acknowledged their error in writing and agreed to repayment on terms which the employee was willing to abide by. Although the contract (loan agreement) specifies that anything owed could be deducted from final salary it does not state what would be the case if this left a balance outstanding. This (as far as I am concerned) would then create a simple matter of a debt which your friend's son can propose to repay only on terms that he can afford. Whilst they could sue for the balance outstanding, I believe that no court would order him to repay the balance in full, and depending on circumstances, may even order him to pay less than at present. He certainly doesn't have to pay £2400 at once if he doesn't want to and (I don't believe) they can do much about it in the circumstances.


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I agree, this is a complete mess and thanks for your comment.

 

As stated, there is nothing in that agreement that covers the eventuality that a payment from the final wage will not extinguish the "loan".

 

It will be interesting if anyone else has another slant on this???

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