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    • Another consumer who thinks that by being reasonable and patient with Currys, that Currys will be reasonable with them in return. Bless. Of course I do hope that you get a resolution this way but in fact we have found over a longer time now that Currys was a dishonest and quibbling little company that takes advantage of its customers innocence to deprive them of their consumer rights. "In due course" is completely unacceptable but if you go along with that it means that you have handed the reins over to them and allow them to take control. There is no reason for this matter to take more than a week for them to sort out and so I would suggest that your best course of action send them a letter of claim giving them 14 days or you will sue them in the County Court. That gives them ample time to sort the matter out and also means that if they eventually come back to you "in due course" refusing to honour their obligations, then you don't have to wait a further 14 days. You can pretty well launch into action immediately. You said you had all your legal documents ready but I asked you if that meant that you had sent a letter of claim and you haven't replied.
    • Thank you for your reply. Yes the hob was bought Sept but not installed until early Dec, started showing faults almost immediately but because it was 'bought' over 30 days Curry's washed their hands of it. The hob cost £229.00 and I still have it here. Yesterday I sent an email to Alex Baldock CEO of Curry's and I received a reply almost immediately from his office who have passed it onto their 'Executive Resolution Team' who will investigate and respond to the matter in due course. The email sent was more or less the exact copy of the one that I posted here so we will now wait their investigation and I will let you know the outcome.
    • The shortage of semiconductors is continuing to have a major impact on industries around the world.View the full article
    • Hi CAG,   First time poster here.   I would like to start off by saying that I've read through various threads and it's quite heartwarming to see the level of attention and support you give to people dealing with often stressful and anxiety inducing circumstances. I'll certainly be making a donation as this is truly a valuable resource.   I've read several similar threads to my own situation but I thought I'd seek your advice.   I opened a letter just a few hours ago from London Collection and Compliance Centre which is dated 11th January 2022 for an amount totalling £870.68. I'll attach a copy below. I can't quite remember the date of the initial offence. For context, I boarded a bus (I believe in 2018) and unbeknownst to me, my contactless card did not register correctly on the reader. I had my headphones in with music playing and was sat for my journey and then was approached by a ticket inspector who informed me that I did not tap and therefore was unable to provide proof of a valid ticket. Despite explaining the circumstances, I was asked for my details which I provided in full. I was honest and forthcoming with the ticket inspector but I wasn't aware this would amount to a fine as I was provided with a printed pass for the remainder of my journey. I accept liability for not being able to provide proof of a valid ticket and do not wish to dispute this regardless of intent.    I'm not entirely sure why I didn't pay the fine upon receipt of TfL's initial correspondence but I'm a long time sufferer of anxiety and depression which at times is so debilitating that I'm unable to make the best decisions or carry out simple actions. Some of which would mean I wouldn't need to make this post. I struggled financially at the time of receiving this letter and further correspondence which placed I did not deal with correctly because of the mental state I was in. I struggled to cope with and stupidly I neglected my responsibility and buried my head in the sand. I made an error in judgement that I wholeheartedly regret.   As of writing (early hours of 26th January 2022), the 10 working days given in the 'Further steps notice' has elapsed (25th January 2022). I rarely receive mail and therefore I don't regularly check my mailbox. However, I decided to take a look today as I suspected I missed a Royal Mail delivery. I intend on calling the number on the letter at the earliest appropriate time in the morning and dealing with this matter. I'm desperate to right my previous wrongs as I've worked hard to deal with my anxiety by beginning therapy. However, like many others in this thread, I'm worried about the prospect of having a criminal record. I'm 26 years only and I don't have any previous convictions nor have I had any trouble with the law. I have a real love for the service TfL provides and I'm capable of listing off an endless stream of related trivia. I have no previous run ins with TfL and regularly travel on the network and pay the correct, full fare each time.    I'm worried about how this will affect my future in regards to employment and my intention of naturalising as a British citizen (I've been in the UK for 20 years now).   I'll note my primary questions below and would truly appreciate your advice.   a) If I get in contact with the number on the letter as soon as possible, will that be too late despite the close proximity to the deadline?   b) What would be the best potential approach to resolving this issue? (I'm unable to pay the amount in as a lump sum.)   c) If I were successful in arranging a payment plan/somehow paying the amount in full, how would that affect the court proceedings? Would this still result in a criminal record?   d) I've seen other threads which mention OOC settlements with TfL, would this be an option despite receipt of a 'Further steps notice' letter?   e) Should I end up in court or have the opportunity to speak to someone over the phone - will I be able to explain my circumstance and plead for leniency?   f) What other general steps would you suggest I take at this stage to mitigate the consequences?   Apologies for this post being so long, I wanted to include as much relevant detail as possible and I'm more than happy to provide any that's missing. I don't want to make excuses for myself. I completely accept I'm in the wrong for allowing things to get to this stage, despite the difficulty I had with my mental state but I want to do right by myself and deal with this. I'll post regular updates and be sure to include a conclusion once I deal with the matter regardless of the outcome.   Thank you in advance for looking at this post, I really do appreciate what you do.   IMG_2609.pdf
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cambelt change


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  • i gave a job to a merchanic that works from home 2 change a cambelt on a van 3months later the tension pulley snapped and the van is more or less a write of as its going to cost nealy half the value of the van but can i take him 2 smalls claims court under the sale of goods act as 1.my business is effected and i am unable to earn a living i have been advised from other merchanics that u are susposed 2 put a cambelt kit when doing a cambelt change and they are actually cheaper than buying the belt itself that what makes me sick he states i only asked him 2 do a cambelt but he should have adised me 2 put a cambelt kit on and evenstill have checked these parts i have ordered all parts and the new part that broke looks in new shiny condition he should have put a cambelt kit on in the first place,can i win in small claims court?

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Hello and Welcome,

 

I'll move this thread to the appropriate Forum.

 

Regards.

 

Scott.

 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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When your mechanic changed the timing belt, did they also change the tensioner? If so then you have a case. If not you do not. You only askedf for the timing belt to be changed and very often this is all that gets done.

 

It is common for garages to suggest a whole kit including the tensioners as this is certainly the wisest thing to do, but it is not a duty of any mechanic to suggest it.

 

It is NOT cheaper to buy a kit. Depending on the vehicle a belt can cost about £30 upwards, a kit £70 upwards.99% of people I used to do belts for would go for the belt only even after advising them of the minimal extra work and cost.

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um intresting will c what solicitors say but its comon knowlege 2 put a cambelt kit in when doing a cambelt change nevermind about extra cost i would have payed 4 the kit and plus its no extra time 2 do it.

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no the merchanic did not change the tension pulley but he should have done as 2 me it looked in bad shape,the cost is no different he charged me more than £30 4 the belt and 2 sum it up the kit is cheaper than buying the belt on it own,can anybody add 2 this?

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Your belt may well cost more than £30. I did say £30 upwards. That is trade purchase price. The timing belt kit is always more expensive because instead of just a belt you get one or more tensioners, pulleys bolts etc depending vehicle.

 

It is extra time, but we are talking perhaps 10 minutes additional time depending on vehicle.

 

Your opinion is the mechanic should have changed the tensioner. I agree. But the fact that he didn't does not make him liable. It is not a requirement, but a common recommendation. Even the manufacturers specify a timing belt change, not a timing belt kit change. Don't get me wrong. i totally feel for you and would suggest you picked the wrong mechanic for the job. But the issue now is having the vehicle examined to establish if the tensioner failed because of fault, or was it fitted back on incorrectly. If the latter then you have a great case. If it just collapsed, which is very common because of the increased rigidity of a new belt to an old belt, then it is just one of those things to learn from

 

In a nutshell, if the mecahanic correctly fitted what you asked for, then he has no case to answer. If however, he fitted it incorrectly or badly ie, didn't do the tensioner up and it worked loose, then he does.

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thanks 4 relpy,what do u do 4 a living?i check w aa but i think the tension pulley collapsed or broke.but in future i will take it 2 a authorized garage like iveco where i get warrantee etc do u think they would have put a kit on it or just cambelt and checked it and decided it was okay,

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thanks 4 relpy,what do u do 4 a living?i check w aa but i think the tension pulley collapsed or broke.but in future i will take it 2 a authorized garage like iveco where i get warrantee etc do u think they would have put a kit on it or just cambelt and checked it and decided it was okay,

 

I used to be a service engineer of a well known Rolls Royce dealership and am a former RAF engineer.

 

Do not be fooled into thinking a main agent would do any better job. In my expeince the small, one man band mechanics are usually far more careful, efficient and dedicated often going that extra mile to make sure you come back in future.

 

If the parts have already been removed, you need to talk to whoever removed them as well as the original mechanic If he used a new tensioner and it collapsed (has happened before) then teh manufacturer of the tensioner would be liable. If he used then original tensioner and it collapsed you are sunk unless it can be shown that it only collapsed as a reult of some negligence on the mechanics part, ie not done up, oevr tightened etc.

 

TBH, if he has had the ability to change the timing belt and get it back to you in an apparently satisfactory running order at the time, I would suggest he probably knows what he is doing. Timing belts are a fairly major job and take a fair degree of knowledge and skill to tackle.

 

First thing I would suggest is asking straight questions if you ahven't already. Did he use a new tenseioner. If not why not? Why did he not suggest it when it is reasonably common knowledge that it should really be done at the same time. We used to recommend water pump at the same time on the cars we worked on as they were a 3 bolt job once we got the belt off. It depends on his answers really on that front. If he didn't use a new tensioner and it cannot be proved that he over tightened or undertightened the tensioner, it does look as if it is plain old mechanical failure and as much as I would love to say 'yes it is his fault' I cannot. I genuinely think you will find it just collapsed due to wear and tear, being the original part.

 

Your options would be best solved with a good used engine. Shouldn't cost more than £500 from a scrappy. Hear it running first then get the belt AND tensioners changed before fitting. A good DIY mecahnic can change an engine in a weekend using hire hoist and jacks etc. A Garage will charge anything from £250 for a simple change, to £1000 to change one depending on vehicle.

 

Could be your best answer. Otherwise, asuming it is an interference engine, it would be at least head off and valves or worse still piston punctures. If it is a non interference engine, it just needs a new belt and tensioners. Mitsubishi Shogun 3.0 12v for example, simple belt change and fixed again.

 

HTH

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its a interferance engine 6values have gone,have manged 2 gentle persuade merchanic 2 do it at cost of £300 parts and £250 labour,i hope i can get 6months of truble free motoring,any adice u can give me other than use a proper trained merchanics who give a warantee on all jobs??

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  • 10 months later...

Hi

Welcome to The Consumer Action Group.

 

 

I am just letting you know that as you haven't had any replies to your post yet, it might be better if you post your message again in an appropriate sub-forum. You will get lots of help there.

 

Also take some time to read around the forum and get used to the layout. It is a big forum and takes a lot of getting used to.

 

 

Once you start to find your way, you will soon realise that it is fairly easy to get round and to get the help you need.

 

It can be bit confusing at first.

Please be advised that my time will be limited for the next few weeks.Thanks for your understanding.

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