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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Dave and Mel V Lloyds ****WON!****


daveandmel
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Hi

I used the templates from here, adjusting them accordingly. Don't worry, you will soon have all your money back. If you have any problems, please post and we will help you.

Good luck and have a Happy New Year!:)

Barty:)

I WON!!!! :D :D :D

http://www.consumeractiongroup.co.uk/forum/lloydstsb-successes/1774-barty-lloyds-tsb.html

 

IF I HAVE BEEN HELPFUL PLEASE CLICK THE SCALES:)

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Hi

I used the templates from here, adjusting them accordingly. Don't worry, you will soon have all your money back. If you have any problems, please post and we will help you.

Good luck and have a Happy New Year!:)

Barty:)

 

Thanks Barty,

 

Had a pretty bad new year as my nan died new years day also money is a bit tight but i'm going to prepare all the info ready to send once i have the court fees available.

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  • 2 months later...

Right the time has come and i am now ready to go to court!!! Haven't actually done anything about this since october when lloyds said that "they would not discuss it any further" have i left it too late???

Concerned i won't get the money back as they have now said that charges are being lessened and therefore i will noly get the difference back???

 

Any advice??

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  • 1 month later...

Right i heard nothing back from LBA so guess no i have to start proceeding with the courts. I have been in hospital having an op on my foot and am now in plaster. on the mend slowly so gonna make the most of the time off and get this sorted.

 

 

What is the best way to file it, should i go to the court with a N1 or do it online. I know before i ws gonna take it but not sure now

 

Advice needed???

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You dont have to actually take it to the court, just send it recorded delivery like the other letters.

Here's wishing you a speedy recovery

XxXxX

 

 

Right i heard nothing back from LBA so guess no i have to start proceeding with the courts. I have been in hospital having an op on my foot and am now in plaster. on the mend slowly so gonna make the most of the time off and get this sorted.

 

 

What is the best way to file it, should i go to the court with a N1 or do it online. I know before i ws gonna take it but not sure now

 

Advice needed???

If I have been helpful, PLEASE click the scales

 

 

You may receive differing advice as people have had different experiences. Please use your own judgement in deciding whose advice to take. If in doubt seek advice from a qualified insured professional. Any advice I offer is done so informally, without prejudice & without liability.

 

 

I WON !!!!

 

 

HERE WE GO AGAIN .... BRING IT ON

 

:D

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  • 1 month later...

I have recieved a letter from lloyds stating that they sent a letter in august telling me that they considered the case closed and gave me 6 months to ocntact the ombusman if i was still not happy. I dont think i recieved this letter so have sent another letter today stating this and giving them another 7 days. We have just come back from holiday and by mistake have gone overdrawn on both accounts again. thats another £60 which i've added to the spreadsheets.

 

If they have sent the letter and i have not recieved it can i still go to court or will they claim that i've left it too long. We set up our own business during august 2006 and that is why i have only just started persuing it again.

 

Any advice would be great

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  • 2 weeks later...

Hooray Hooray hooray,

 

Letter yesterday, they are paying up in full and even waiving the £60 worth of charges which were due to be taken out in july!!!!!!!!

 

Our charges only totalled £460 so not a great deal compared to some. Would have been great if we'd got the chance to take them to court and got all the interest too but to be honest i wasnt relishing the idea of paying the court fees with no gaurantee of winning so i'm glad it's all over!!!

 

Thanks to everyone who helped, i wish you all well in your claims,.

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Excellent news, very well done!!!!:D

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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  • 1 month later...
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