Samsung screen bleed

[Darzen]

I Have a 30 month old Samsung 40" Lcd tv bought in currys, i noticed shadows appearing in the screen which i think is screen bleed ?

I have been advised by Consumer Direct to write a letter to Currys asking for a repair or replacement, do i need to get an engineers report first ?

[dx100uk]

yes

you'll have to pay for it , but that will be refunded

 

it MIGHT be an idea to ask at the branch where you brought it if they will do it themselves

 

sometimes they do sometimes they don't

sadly, it all rides on if the muppets are trained up on cusumer rights under SOGA or not.

 

dx

[Darzen]

I went to the store and the woman on the help desk didn't have a clue, just gave me the head office address and said good luck.

 

Will try and get hold of a Samsung engineer as they should know it's a manufacturing fault (thousands of people with the same fault if you google it).

[dx100uk]

if samsung recognise it as a manu fault

then you get a replacement FOC - no quibble!!

 

dx

[dx100uk]

oh and P.S

 

its NOTHING to do with 'headoffice!!!!!

 

under SOGA its WHERE you brought it that must fix it or replace it [if recognised manu fault]

 

typical crap from the untrained muppets at currys

 

i think we have them onboard here at cag still

 

though they have been VERY quiet of recent

 

dx

[Darzen]

Ok, thanks for the info.

[Darzen]

Just thought i'd post a pic just in case someone has the same problem, will post updates as and when.

 

[Darzen]

Just been to a Panasonic dealer and asked if they would do a report on a Samsung, which they don't. I showed them a picture on my camera and they said it looks like impact damage , which it isn't as the problem has been gradual.

 

I think i'll just send a letter to Currys and see what they say. Do is end it to the head office or the store ?

[dx100uk]

the store repair under soga please

 

dx

[maroondevo52]

I've got something similar on my Samsung, not done anything about it yet, it's just like a big shadow, top right of the screen, does get a bit annoying.

[Darzen]

Is this okay as a first letter ?

 

The Manger

 

Currys

 

Culverhouse Cross Retail Park

 

Port Road

 

Cardiff

 

Retailer's address line 4

 

CF56XJ

 

 

 

Dear Sir/Madam,

Sale of Goods Act 1979 (as amended) Section 14

 

On 16/02/2008, I bought a Samsung 40" LCD TV from you for £850 which is not fit for purpose .

 

The problems are:

• Dark shadows have appeared on the screen
  

I wish to claim a repair or replacement.

Please respond to my complaint within 14 days from receipt of this letter.

Yours faithfully

 

I am expecting them to ask for an engineers report which i will get soon.

[dx100uk]

i wouldn't start quoting things yet...

 

simply write and say [inc a copy of your reciept]

 

i purchased xyz from your store on XXX date.

this item has developed xxx fault.

 

can you please inform me of my next step to get this repaired under my consumer rights covered by the sale of goods act.

 

the item has gone faulty within what is considered a 'resonable' time it should last for.

 

i thank you for your time.

 

i'll see if i can find the curry's cag members name for you later.

 

dx

[Heretohelp]

the address you wanted to write to is:

 

Correspondence team

The Techguys

PO BOX 1686

Sheffield S2 5YB

 

So if you do not get a reply try this one

[dx100uk]

hi found it

 

send this member a pm darzen

 

http://www.consumeractiongroup.co.uk/forum/member.php?246892-chris-t-2k7

 

they are very good and i see they were active last week

 

i'd write the point of sale first.

before writing the techguys ad.

[Heretohelp]

well it would be up to you,

 

But i work their and the engineers reports have to be sent to the techguys

 

and then they can get processed faster process than writing to store

[dx100uk]

well it would be up to you,

 

But i work their and the engineers reports have to be sent to the techguys

 

and then they can get processed faster process than writing to store

 

nice to have you along

 

dx

[chris-t-2k7]

Sent you a reply in a pm.

 

Chris

TG

[dx100uk]

thanks chris

 

dx

[Darzen]

Sent you a reply in a pm.

 

Chris

TG

 

Cheers Chris

[AtlantisZPM]

No need to write yet give them a call first maybe be able to solve your issue over the phone and save you a lot of hassle

[labrat]

i do hope thats sarcasm? ive done training at the call center and for alot of the people i trained tallented is not a word i would use

[Darzen]

Been working away so only just rang currys, they said they wouldn't be able to help as i have no warranty with them. So i guess the next step is to get an indepedent report ?

[dx100uk]

fob off

 

its nothing to do with warranty

 

you should read the thread again

 

its a soga issue ----- they sold it - they are responsible for repairing it foc.!!

 

dx

[Darzen]

Just to let you know, I have started an out of warranty claim and Currys are coming to pick the tv up to diagnose the problem. Fingers crossed.

[Darzen]

Coming wednesday to pick the tv up ( at last)