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    • As has already been said here, whether it takes five minutes or longer, the case will be closed in your favour. Enforcement is going to be a completely different issue. When do you issue your claim? Have you drafted the particulars yet? You may want to post them up here so we can have a look and comment before you actually issue the claim
    • I would like to think not too, hindsight is a wonderful thing, and I did say before had this all been done in a face to face situation I wouldn't be in this current predicament. I mentioned that he said after his first initial call to me about the clutch/strut needing replaced however the car requires a completely new paint job and stripping of the 'wrap' (actually a badly attempted effort at spraying with a plasti dip paint) which wasn't apparent in any of the pictures, nor did he mention it. However, even this doesn't come into it with the 14 days to cancel as no reason has to be given.    I'm hopeful that it if goes before a judge and the fact it was sold on a trade sales invoice will be case closed in my favour in under 5 minutes. 
    • Well, perhaps pointing that out in the first place was a tad sarcastic, so, I generally reply to sarcasm with sarcasm.    Bottom line is, the reason distance sales open more avenues for a consumerrights etc is because people get duped by dodgy traders rather frequently.       I believe your own first response was, good luck with the 12 months extension, which is already in my favour, so a bit more savvy in knowing what you're talking about before you responded would maybe have prevented me from pointing out that yes, I do indeed have the 12 months extension.   My apologies you said it should be interesting. .. goodness knows what you meant by that.
    • "Is it just that? Oh I thought it was because of all the effort he and others made to rightly bring DCBL to court. But he just got lucky there I suppose   "All the effort put in"? You mean there was some kind of entrapment? Surely not.
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    • I’m in desperate need of help
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
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      I have proved that the dispute is closed
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      I’m literally at the end of my tether and don’t know where to turn next !
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
    • In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
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Not sure if in the right place, please move if not !

My student son worked for (edit) as his saturday job whilst at college and left in May. He was paid up to date, but was aware he may have had too much holiday pro rata, but wasn`t sure.


He had to write to head office about references etc, but did mention that if he did in fact owe any hours, he`d happily make them up in any store that was easy to commute to.

That was at the very beginning of June. He received an email back in response which addressed the points he`d raised in his letter but made NO mention of any hours owed.

He heard nothing more until a demand for £68 came through from The Corporate Consortium on behalf of (edit) some two months laterdemanding payment.This they say is for 15 hours holiday pay that he`d previously taken which he wasn`t entitled to on a pro rata basis.


Today, he has received a further letter demanding £119 !! as they say further information has come to light !!!!!

The additional £51 is apparently for `unexplained absence` ???!!! We know absolutely nothing about that !


The problem is, he is off to university in Sept and simply can`t pay this back and there is no way I can.

I don`t think this can affect his credit rating unless of course (edit) decide to take him to a small claims court.

I`m worrying myself sick over this and it really has overshadowed his excellent A level results.


Should we just ignore? or respond by telling them to prove the unexplained absence? I think its so unfair especially since he offered in writing to make up any shortfall in hours.

Any suggestions greatly appreciated !

Edited by ErikaPNP
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Moved to the Employment Forum

Edited by cerberusalert

Anthrax alert at debt collectors caused by box of doughnuts


Make sure you do not post anything which identifies you. Although we can remove certain things from the site unless it's done in a timely manner everything you post will appear in Google cache & we do not have any control over that.


Vir prudens non contra ventum mingit



17 Port & Maritime Regiment RCT

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Hello. If this were me, I'd be asking for a written explanation of how they have arrived at these figures and what they relate to. You can't be expected to know whether they're right or wrong if you don't know how they're calculated.



Edited by cerberusalert

Illegitimi non carborundum




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This may well get bounced to the Debt Forum. What you are dealing with here is a debt collection agency.


Are you able to provide as many details as possible about the company who have written to you? Address, Company Registration, Telephone etc? I think Boots may have passed this to a company who will collect the original amount and try to make a few extra quid in 'fees'.

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.






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Name & Registered Office:






WD18 0RR

Company No. 03625539




No Win No Fee debt collection service. No mention of 'The Corporate Consortium' on the register, or their website. Probably breaking all sorts of rules about misleading consumers and false representation.


I would fire off a strongly worded letter to Boots about the passing to a third party of your son's personal data (although that may well be covered in the small print of his contract), and the use of a debt collection agency to administer a matter which was already under correspondence between employer and employee. Send Capitol a sod off letter and refuse to deal with anyone other than the employer. Either that or let Capitol huff and puff - there is nothing they can do anyway.

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.






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  • 2 years later...

Hi, I was just wondering what the outcome of this was? Did the Corporate Consortium keep sending you letters, or did they leave you alone? I used to work at the same employer while at University but left about 3 months ago and then, out of the blue, I have received a letter from the Corporate Consortium saying I owe £68 as I was paid too much holiday - which sounds suspiciously like the letter Poppy173's son received.I'm pretty sure I haven't taken any holiday I shouldn't have done as I always asked permission and requested holiday from my line managers. Should I ignore this letter or contact my old employers about it?Many thanks, Amanda

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Hi Amanda


I actually googled the CEO of Boots and emailed him directly (sorry, I can't remember the details). Obviously he didn't respond BUT it was passed to someone VERY senior.

I respectfully asked that they write the debt off as they were causing both me and my son considerable stress. I also complained about the tactics of Corporate Consortium and mentioned how rude they were when I phoned them to resolve this. The stupid thing is, every time CC wrote to my son, the figures quoted were always so different ! Sometimes higher, sometimes lower.


I also think its disgusting that such a trusted name as Boots, couldn't have written initially before sending in the rabid debt collectors.

Anyhow, the response to my email was swift, and the amount they claimed was owing was ..............written off!

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Good to hear that - thanks for the update.


Always worth remembering that a debt collector - any debt collector - has very few powers and is usually engaged to frighten or embarrass an individual to part with money which may or may not be genuinely owed to their 'client'. For many, the stigma attached to words like 'debt' 'court' or 'bailiff' will encourage a percentage to pay up to be rid of the shame of it all. Bear in mind though that a commercial arrangement will exist between the originator and the debt collector whereby the debt collector will write to an alleged debtor a certain number of times in return for a cut of whatever money is collected. They know they are powerless to do anything more than write, and after a predetermined series of letters (the last of which will often indicate that they are recommending that their 'client' starts legal proceedings) you will rarely hear anything more. Any further action will start to cost the client money and with a diminishing chance of successful recovery, the amount will be written off. Only the organisation owed the money can take legal action, and unless the amount involved is significant and there is little dispute that the debt can be enforced, Court action is simply not viable.

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.






If I have been helpful in any way - please feel free to click on the STAR to the left!


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