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    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other!
    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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The Corporate Consortium


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Hi

Not sure if in the right place, please move if not !

My student son worked for (edit) as his saturday job whilst at college and left in May. He was paid up to date, but was aware he may have had too much holiday pro rata, but wasn`t sure.

 

He had to write to head office about references etc, but did mention that if he did in fact owe any hours, he`d happily make them up in any store that was easy to commute to.

That was at the very beginning of June. He received an email back in response which addressed the points he`d raised in his letter but made NO mention of any hours owed.

He heard nothing more until a demand for £68 came through from The Corporate Consortium on behalf of (edit) some two months laterdemanding payment.This they say is for 15 hours holiday pay that he`d previously taken which he wasn`t entitled to on a pro rata basis.

 

Today, he has received a further letter demanding £119 !! as they say further information has come to light !!!!!

The additional £51 is apparently for `unexplained absence` ???!!! We know absolutely nothing about that !

 

The problem is, he is off to university in Sept and simply can`t pay this back and there is no way I can.

I don`t think this can affect his credit rating unless of course (edit) decide to take him to a small claims court.

I`m worrying myself sick over this and it really has overshadowed his excellent A level results.

 

Should we just ignore? or respond by telling them to prove the unexplained absence? I think its so unfair especially since he offered in writing to make up any shortfall in hours.

Any suggestions greatly appreciated !

Edited by ErikaPNP
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Hello. If this were me, I'd be asking for a written explanation of how they have arrived at these figures and what they relate to. You can't be expected to know whether they're right or wrong if you don't know how they're calculated.

 

HB

Edited by cerberusalert

Illegitimi non carborundum

 

 

 

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This may well get bounced to the Debt Forum. What you are dealing with here is a debt collection agency.

 

Are you able to provide as many details as possible about the company who have written to you? Address, Company Registration, Telephone etc? I think Boots may have passed this to a company who will collect the original amount and try to make a few extra quid in 'fees'.

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.

 

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Interesting....

 

Name & Registered Office:

CAPITOL COMMERCIAL COLLECTIONS LIMITED

CAPITOL HOUSE

SAINT MARYS ROAD

WATFORD

HERTFORDSHIRE

WD18 0RR

Company No. 03625539

 

http://www.capcomcol.com/

 

No Win No Fee debt collection service. No mention of 'The Corporate Consortium' on the register, or their website. Probably breaking all sorts of rules about misleading consumers and false representation.

 

I would fire off a strongly worded letter to Boots about the passing to a third party of your son's personal data (although that may well be covered in the small print of his contract), and the use of a debt collection agency to administer a matter which was already under correspondence between employer and employee. Send Capitol a sod off letter and refuse to deal with anyone other than the employer. Either that or let Capitol huff and puff - there is nothing they can do anyway.

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.

 

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  • 2 years later...

Hi, I was just wondering what the outcome of this was? Did the Corporate Consortium keep sending you letters, or did they leave you alone? I used to work at the same employer while at University but left about 3 months ago and then, out of the blue, I have received a letter from the Corporate Consortium saying I owe £68 as I was paid too much holiday - which sounds suspiciously like the letter Poppy173's son received.I'm pretty sure I haven't taken any holiday I shouldn't have done as I always asked permission and requested holiday from my line managers. Should I ignore this letter or contact my old employers about it?Many thanks, Amanda

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Hi Amanda

 

I actually googled the CEO of Boots and emailed him directly (sorry, I can't remember the details). Obviously he didn't respond BUT it was passed to someone VERY senior.

I respectfully asked that they write the debt off as they were causing both me and my son considerable stress. I also complained about the tactics of Corporate Consortium and mentioned how rude they were when I phoned them to resolve this. The stupid thing is, every time CC wrote to my son, the figures quoted were always so different ! Sometimes higher, sometimes lower.

 

I also think its disgusting that such a trusted name as Boots, couldn't have written initially before sending in the rabid debt collectors.

Anyhow, the response to my email was swift, and the amount they claimed was owing was ..............written off!

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Good to hear that - thanks for the update.

 

Always worth remembering that a debt collector - any debt collector - has very few powers and is usually engaged to frighten or embarrass an individual to part with money which may or may not be genuinely owed to their 'client'. For many, the stigma attached to words like 'debt' 'court' or 'bailiff' will encourage a percentage to pay up to be rid of the shame of it all. Bear in mind though that a commercial arrangement will exist between the originator and the debt collector whereby the debt collector will write to an alleged debtor a certain number of times in return for a cut of whatever money is collected. They know they are powerless to do anything more than write, and after a predetermined series of letters (the last of which will often indicate that they are recommending that their 'client' starts legal proceedings) you will rarely hear anything more. Any further action will start to cost the client money and with a diminishing chance of successful recovery, the amount will be written off. Only the organisation owed the money can take legal action, and unless the amount involved is significant and there is little dispute that the debt can be enforced, Court action is simply not viable.

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.

 

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