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    • you have been stiched up  but you really should have walked away from this well beofre reading the paperwork, let alone signing it.   However, the incentive is part of the contract, same as being given a free gift as part of a sale doesnt mean the retailer caqn give you somehting that is broken and not make good just because it was "free". so, back to the incentive and the terms you signed. Chances are the terms make the contract voidanyway but we wont knwo that until we see it. give us a good idea of what this is all about and you may well find a couple of people will give you the advice you need.
    • I have given them independent reports from two roofers that say they are beyond salvageable due to the upward curl on most of them along with a few cracked.    I have given them 3 quotes for removal (I was / am happy to pay for the reroof, but was based on it being slate as I could have taken it down myself.)    They have been out and taken photos themselves of the current roof along with pictures I sent in when we first found out it was asbestos after that was done was when they offered the £200 and they wouldn't comment any further on the matter.    They have asked me to have it tested officially opposed to an visual inspection but each time I ask them will they cover costs if it does come back as asbestos they ignore the question, three times I have asked.    It was 3 years ago but I first raised the complaint at the start of this year.    The age of the roof in question dates back to the 1920s when the house was built, the main building had its original bare Welsh slate roof with limestone mortar. 
    • Agree, you need to start a formal complaint and keep it in writing but also make it clear what you expect as an outcome. An apology and some commitment to better staff traing regarding general customer services but specifically handling of medical emergencies would be in order. They have a responsibility for the health and safety of all peopel on the premises and it does look like this point was sorely missed by the manager. i would also expect them to write off the cost of the ruined meal as well, you didnt paln in advance to ahve one of your party leave in an ambulance so their actions are pretty shoddy
    • so ask for a quote for their removal. you say due to the state of the tiles but give no indication as to what that is. You do need to have something specific to wave at them to get any movement and at the moment you dont. For all they know you could be telling lies just to get a few quid to go travelling with. so get proof of asbestos and a quote for removal if the roof is too far goen for repair. Pictures to show what they shopuldnt have missed will also bolster your case. I also note that it was 3 years ago so you have enjoyed the benefit of the roof for that time regardless of what it was made of. An estimate of the age of the roof will also be needed as that will help determine whether they should ahve been looking for such materials in their survey.
    • Has any one else had issues with the MCS scheme for renewables? We had a dreadful experience and had to fight for nearly 3 years to get a Biomass boiler removed after it was fitted incorrectly to work and unsafe. The scheme and its relevant bodies did everything to protect the installer and but us as a consumer at a disadvantage.  The consumer code body of the scheme requested the installer to record the meeting held at our house to discuss the issues with the heating system. We only became aware of this when the consumer body stated the meeting was recorded by the way, and this was evidence the system was working correctly. ICO has looked at this incident and concluded our data protection was breached.   
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    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
       
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
       
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
       
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
       
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
       
      I’m so stressed,
      can u appeal this or should I just accept it?
       
      Thanks for reading 
      • 16 replies
jbenmore

First Choice holiday sold at 'wrong' price

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Hello,

 

On saturday I booked a holiday online to Mexico all inclusive for £130 per person. I paid £260 for two people. I though it was extremely cheap but put it down to being out of season (Nov travel), the massive oil leak in the Gulf of Mexico and perhaps even the Swine Flu epidemic last year was still having repercussions on the tourist trade in Mexico. Anyway the holiday was paid for by debit card and a confirmation was received. On Monday I was called by FC and told I either had to pay a remaining balance of c£1500 or to be issued a refund. I have since looked into this and feel I have a case here. They must be in breach of contract with me by changing what was agreed. Aswell as this someone mentioned that they may also be breaking 2 acts; The sale of goods act 1982 where they must take due care and skill to ensure their prices are accurate and the trade and descriptions act for advertising something at an incorrect price, either of which can result in fines. I need to investigate these acts further but does anyone think I am looking in the right area here?

 

They since contacted me again to tell me that I must respond to them( as I refused to settle anything over the phone) within 7 days or I will lose my 'deposit'! It is not a deposit!! Surely they have no right to take my money if I do not respond within this time frame, they are the ones who have made the mistakes here.

 

I have sent a letter this afternoon explaining the issues I have and declined any offer of a refund. I just wanted some advice and expertise on the matter and thought this forum would be an ideal place to start! Any input is greatly received. Thanks

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Not sure entirely. Their defence is obviously Mistake. Have a read of this http://en.wikipedia.org/wiki/Mistake_(contract_law) As with everything with the law there are two sides to the story. Have you legal protection cover maybe on Home contents insurance or some other insurance or through a union or some other organisation eg RAC? Best get the lawyers on tom this if you are able or else they have your money and you have a struggle to get it back. They obviously won't issue the tickets to travel and stay so you are in dispute.

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I'm not sure how this works with an online booking. In the event that this was done in-person, however, then you would most certainly be in the right. First Choice have a right to decline a sale if their prices are listed incorrectly (though they must then alter the price to be displayed correctly) - however, when you have purchased or contracted with them, they cannot 'change their mind' (or their price). I'd say you certainly have a case!

 

Very best of luck, and I hope you get to Mexico!

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If they've already taken your money and issued you with a confirmation, then I'm pretty sure the contract has already been formed and you can demand that they stick to it. Just to make sure though, the website didn't list the £130 as a deposit did it? Do you have screenshots/e-mail confirmations to show that £130 was the full price per person?

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Would you mind updating us on what happened with your mission? I would be interested to see how this ended.

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We accepted a refund on advice from a solicitor friend of ours. Very disapointing

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