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    • can you get some phots of the roof and eaves ect without trespassing on his property? insurers will have to amke good if it is your neighbours property that is causing the problem but i would ask a surveyor to have a look first so you know what to say from the outset to get the best outcome. Your local council also has powers to order them to take action but as they wont engage it may well take the 3 years you ahve given yourslef for the house move
    • you have been stiched up  but you really should have walked away from this well beofre reading the paperwork, let alone signing it.   However, the incentive is part of the contract, same as being given a free gift as part of a sale doesnt mean the retailer caqn give you somehting that is broken and not make good just because it was "free". so, back to the incentive and the terms you signed. Chances are the terms make the contract voidanyway but we wont knwo that until we see it. give us a good idea of what this is all about and you may well find a couple of people will give you the advice you need.
    • I have given them independent reports from two roofers that say they are beyond salvageable due to the upward curl on most of them along with a few cracked.    I have given them 3 quotes for removal (I was / am happy to pay for the reroof, but was based on it being slate as I could have taken it down myself.)    They have been out and taken photos themselves of the current roof along with pictures I sent in when we first found out it was asbestos after that was done was when they offered the £200 and they wouldn't comment any further on the matter.    They have asked me to have it tested officially opposed to an visual inspection but each time I ask them will they cover costs if it does come back as asbestos they ignore the question, three times I have asked.    It was 3 years ago but I first raised the complaint at the start of this year.    The age of the roof in question dates back to the 1920s when the house was built, the main building had its original bare Welsh slate roof with limestone mortar. 
    • Agree, you need to start a formal complaint and keep it in writing but also make it clear what you expect as an outcome. An apology and some commitment to better staff traing regarding general customer services but specifically handling of medical emergencies would be in order. They have a responsibility for the health and safety of all peopel on the premises and it does look like this point was sorely missed by the manager. i would also expect them to write off the cost of the ruined meal as well, you didnt paln in advance to ahve one of your party leave in an ambulance so their actions are pretty shoddy
    • so ask for a quote for their removal. you say due to the state of the tiles but give no indication as to what that is. You do need to have something specific to wave at them to get any movement and at the moment you dont. For all they know you could be telling lies just to get a few quid to go travelling with. so get proof of asbestos and a quote for removal if the roof is too far goen for repair. Pictures to show what they shopuldnt have missed will also bolster your case. I also note that it was 3 years ago so you have enjoyed the benefit of the roof for that time regardless of what it was made of. An estimate of the age of the roof will also be needed as that will help determine whether they should ahve been looking for such materials in their survey.
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    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
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      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
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      • 16 replies
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Hi people


Can someone explain this to me:


You try and make payment arrangements with the council direct, they say no. They send round their internal council bailiffs - who accept payment arrangement.

Payments you make go direct to the council against your council tax reference number and not to the internal bailiffs.


Surely it would be better for the council to accept payment arrangements rather than put you in more debt with Bailiffs fees?


I just dont understand this at all.

Can anyone explain the reasoning behind this when the council are getting it?





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I think you have actually answered your question yourself!!


The bailiffs are inhouse and have added charges to the account - now in your case (I've just been reading your other thread) you've caught them adding charges and fees they aren't entitled to add and have had some removed - these charges and the payments for the council tax will be received directly by the council without the need for paying an external company for a contract to collect - saves the council money, they take full advantage of the fees and charges - makes the council money. They get the full council tax and any fees that aren't challenged by residents visited by them - you can bet that if they overcharged you they have done the same to others - makes the council even more money!!


They are quids in this way.



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I wondered why.


Silly me.

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The bailiffs are inhouse and have added charges to the account - now in your case (I've just been reading your other thread) you've caught them adding charges and fees they aren't entitled to add and have had some removed - ...................


............. - you can bet that if they overcharged you they have done the same to others - makes the council even more money!!




It would be interesting to find out if the aforesaid Council employed Bailiff was chastised for his actions as being a public employee he should be beyond reproach. I think if it were me I would be asking my Councillor(s) and Leader of the Council that very question besides which a letter to the local paper warning others about what they get up to.



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Hi there

even if the Council say NO --at some stage they WILL have to take the debt back. They are REQUIRED BY LAW to collect Council Tax.



Bailiff's have NO RIGHT OF ENTRY to your property for unpaid Council Tax so you can refuse to deal with them AT ALL.


All the bailiff can do is charge for a maximum of 2 visits and that's around 42 GBP. NO MORE -- NO WAITING TIME, VAN FEES etc etc. so NEVER EVER LET THESE SCUMBAGS AND LOWLIFES INTO YOUR PROPERTY.


If the council have an online paying system then pay something in.

If it did go to court again you'd in any case be better off since the Court can decide what you should pay with regard to your income etc NOT THE BAILIFF COMPANY.


It won't go to court anyway -- so just hang in there --The Bailiff's will soon realize they aren't getting anything from this account and will return it back to the Council " Nullo Bono".


I think it should be clearly stated in large RED letters every time anyone logs on to the Bailiff section on this Forum that for unpaid council tax YOU DO NOT EVER EVER HAVE TO LET A BAILIFF INTO YOUR PROPERTY AND THEY CAN'T FORCE THEIR WAY IN EITHER.




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