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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Work problems cont...


Hi this is a bit of a follow up, following raising a grievance at work I had a meeting with my managers boss (its issues with my boss I raised the grievance about) Obviously my bosses boss was hardly going to be impartial l and I received his investigation results today. ITS A JOKE! He hasnt answered any of my questions and just backed my boss even tho I have evidence its just been over looked. I have to appeal his decision, but I know its a waste of time.

So what I needed advice about is:

The complaint regards unlawful deductions of wages and unpaid over time, I know I need to appeal his decision but can I start taking legal action regarding this now or do I have to wait for the appeal to be finished with?

If I can start legal proceedings how would I go about it?

I'm not sure about any of this so any ideas would be really appreciated

Thanks for reading this!

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This is a Employment Tribunal matter if not resolved. The ET places time limits on taking cases but they don't start until after you have exhausted internal grievance procedures. Have you a union? They could help especially if they cover legal costs for the ET fight. You could also have legal costs of employment disputes covered on Insurance policies that are attached to Home contents cover and the like.


Not sure if abandoning the GP would cost you in the ET as normally they want you to go to the finish with the employers procedures. There could be a 50% down grading of any compensation if you don't go to the appeal end. If I am wrong on that I am sure someone will correct me!!


Just a word of encouragement... don't let them get to you. Their systems are designed for you not to get what you are owed. They will lie and cheat and do anything to get you to give up. Expect dirty tricks the like of you have never seen as yet.

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Hi thanks for the reply, unfortunately im not in a union but I will follow the grievance procedures first and log an appeal, I doubt they will help (they haven't up to now)

Thanks loads for that.. need all the help I can get!

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Hi Cassie. My sympathies for what you're going through. I agree with papasmurf about the appeal procedures and the ET. I hope you're keeping all the correspondence and notes of anything relevant that happens at work, in case you need it later.


You could also speak to ACAS on their helpline and the Tribunals Service have a website with good information on it.


My best, HB

Illegitimi non carborundum




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Cassie is this a Private company, a PLC or a Government organisation? They obviously have Policies for things as there is a Grievance procedure. One thing we found when we went through the GP in a NHS hospital was that the note taking was cr*p. As we found it difficult to concentrate we asked for and got permisson to digitally record everything. I recommend you do this because the notes that they keep will be edited to show that issues were not brought up or discussed.


They may say that you cannot do this recording. If the procedure is affecting your health..... anxiety / depression / stress etc etc and this has been ongoing for some time then technically you could be labouring under a disability and then the DDA comes into play and recording proceedings could be termed as a reasonable adjustment. Have you been to your GP over any of this? How long have you been in dispute?


You also need to have someone to attend with you not only for support but as a tool to aid your memory and prompt you should you forget things.


Once you have a proper record of what was said and done at the appeal that in effect becomes part of the evidence of the ET case. They will find it hard to escape the information if it has been put directly to them and they then 'find' against you.


Have you secured all the documentary evidence in paper form? Printed emails etc etc? You have to prove this to the satisfaction of the ET panel and written evidence is hard to counter.

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Honeybee.......... I agree cassie could try the ACAS route. Personally we have had zero luck going this route, but we have heard that others swear by it. Hit and Miss I suppose.

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Hit and Miss is about it, papasmurf, but at least it's someone to talk to as well as the forum.


There's been quite a lot of discussion of recording meetings on the forum recently [while you've been away?] and I think I'm right in saying the upshot was that you don't have to say you're recording the meeting, on your mobile phone for instance. You can't use the recording as evidence at an ET, but can use a transcript. Cassie, do you have the technology to do this?



Illegitimi non carborundum




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Honeybee..... CAG has changed quite a bit since I registered in 2006. I like it lots. Hopefully you will see and hear of me more often!!


As far as recordings are concerned I used this tactic at my wife's grievance and the transcripts were the proof that destroyed the employers argument. 6 days of transcripts to over 100 for each day was time well spent I assure you. I can't say what occurred but I can say that it independently proved the lies that were directed at us. To a large extent it was why they capituated in the end.

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