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    • Thank you for your reply. Yes the hob was bought Sept but not installed until early Dec, started showing faults almost immediately but because it was 'bought' over 30 days Curry's washed their hands of it. The hob cost £229.00 and I still have it here. Yesterday I sent an email to Alex Baldock CEO of Curry's and I received a reply almost immediately from his office who have passed it onto their 'Executive Resolution Team' who will investigate and respond to the matter in due course. The email sent was more or less the exact copy of the one that I posted here so we will now wait their investigation and I will let you know the outcome.
    • The shortage of semiconductors is continuing to have a major impact on industries around the world.View the full article
    • Hi CAG,   First time poster here.   I would like to start off by saying that I've read through various threads and it's quite heartwarming to see the level of attention and support you give to people dealing with often stressful and anxiety inducing circumstances. I'll certainly be making a donation as this is truly a valuable resource.   I've read several similar threads to my own situation but I thought I'd seek your advice.   I opened a letter just a few hours ago from London Collection and Compliance Centre which is dated 11th January 2022 for an amount totalling £870.68. I'll attach a copy below. I can't quite remember the date of the initial offence. For context, I boarded a bus (I believe in 2018) and unbeknownst to me, my contactless card did not register correctly on the reader. I had my headphones in with music playing and was sat for my journey and then was approached by a ticket inspector who informed me that I did not tap and therefore was unable to provide proof of a valid ticket. Despite explaining the circumstances, I was asked for my details which I provided in full. I was honest and forthcoming with the ticket inspector but I wasn't aware this would amount to a fine as I was provided with a printed pass for the remainder of my journey. I accept liability for not being able to provide proof of a valid ticket and do not wish to dispute this regardless of intent.    I'm not entirely sure why I didn't pay the fine upon receipt of TfL's initial correspondence but I'm a long time sufferer of anxiety and depression which at times is so debilitating that I'm unable to make the best decisions or carry out simple actions. Some of which would mean I wouldn't need to make this post. I struggled financially at the time of receiving this letter and further correspondence which placed I did not deal with correctly because of the mental state I was in. I struggled to cope with and stupidly I neglected my responsibility and buried my head in the sand. I made an error in judgement that I wholeheartedly regret.   As of writing (early hours of 26th January 2022), the 10 working days given in the 'Further steps notice' has elapsed (25th January 2022). I rarely receive mail and therefore I don't regularly check my mailbox. However, I decided to take a look today as I suspected I missed a Royal Mail delivery. I intend on calling the number on the letter at the earliest appropriate time in the morning and dealing with this matter. I'm desperate to right my previous wrongs as I've worked hard to deal with my anxiety by beginning therapy. However, like many others in this thread, I'm worried about the prospect of having a criminal record. I'm 26 years only and I don't have any previous convictions nor have I had any trouble with the law. I have a real love for the service TfL provides and I'm capable of listing off an endless stream of related trivia. I have no previous run ins with TfL and regularly travel on the network and pay the correct, full fare each time.    I'm worried about how this will affect my future in regards to employment and my intention of naturalising as a British citizen (I've been in the UK for 20 years now).   I'll note my primary questions below and would truly appreciate your advice.   a) If I get in contact with the number on the letter as soon as possible, will that be too late despite the close proximity to the deadline?   b) What would be the best potential approach to resolving this issue? (I'm unable to pay the amount in as a lump sum.)   c) If I were successful in arranging a payment plan/somehow paying the amount in full, how would that affect the court proceedings? Would this still result in a criminal record?   d) I've seen other threads which mention OOC settlements with TfL, would this be an option despite receipt of a 'Further steps notice' letter?   e) Should I end up in court or have the opportunity to speak to someone over the phone - will I be able to explain my circumstance and plead for leniency?   f) What other general steps would you suggest I take at this stage to mitigate the consequences?   Apologies for this post being so long, I wanted to include as much relevant detail as possible and I'm more than happy to provide any that's missing. I don't want to make excuses for myself. I completely accept I'm in the wrong for allowing things to get to this stage, despite the difficulty I had with my mental state but I want to do right by myself and deal with this. I'll post regular updates and be sure to include a conclusion once I deal with the matter regardless of the outcome.   Thank you in advance for looking at this post, I really do appreciate what you do.   IMG_2609.pdf
    • The worrying aspect is that they could well run away ... then a few months down the line, knowing full well you'd moved, sue you at your old address, knowing you would lose by default.  Therefore I suggest sending the above letter off on Thursday if the other regulars don't disagree, then on Saturday another one to just UKPM     Dear UK Car Park Management Limited,   re: PCN no.XXXXX   please note that I no longer live at XXXXX but that my new address is XXXXX.   Yours,
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appealing grievence findings?

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Work problems cont...


Hi this is a bit of a follow up, following raising a grievance at work I had a meeting with my managers boss (its issues with my boss I raised the grievance about) Obviously my bosses boss was hardly going to be impartial l and I received his investigation results today. ITS A JOKE! He hasnt answered any of my questions and just backed my boss even tho I have evidence its just been over looked. I have to appeal his decision, but I know its a waste of time.

So what I needed advice about is:

The complaint regards unlawful deductions of wages and unpaid over time, I know I need to appeal his decision but can I start taking legal action regarding this now or do I have to wait for the appeal to be finished with?

If I can start legal proceedings how would I go about it?

I'm not sure about any of this so any ideas would be really appreciated

Thanks for reading this!

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This is a Employment Tribunal matter if not resolved. The ET places time limits on taking cases but they don't start until after you have exhausted internal grievance procedures. Have you a union? They could help especially if they cover legal costs for the ET fight. You could also have legal costs of employment disputes covered on Insurance policies that are attached to Home contents cover and the like.


Not sure if abandoning the GP would cost you in the ET as normally they want you to go to the finish with the employers procedures. There could be a 50% down grading of any compensation if you don't go to the appeal end. If I am wrong on that I am sure someone will correct me!!


Just a word of encouragement... don't let them get to you. Their systems are designed for you not to get what you are owed. They will lie and cheat and do anything to get you to give up. Expect dirty tricks the like of you have never seen as yet.

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Hi thanks for the reply, unfortunately im not in a union but I will follow the grievance procedures first and log an appeal, I doubt they will help (they haven't up to now)

Thanks loads for that.. need all the help I can get!

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Hi Cassie. My sympathies for what you're going through. I agree with papasmurf about the appeal procedures and the ET. I hope you're keeping all the correspondence and notes of anything relevant that happens at work, in case you need it later.


You could also speak to ACAS on their helpline and the Tribunals Service have a website with good information on it.


My best, HB

Illegitimi non carborundum




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Cassie is this a Private company, a PLC or a Government organisation? They obviously have Policies for things as there is a Grievance procedure. One thing we found when we went through the GP in a NHS hospital was that the note taking was cr*p. As we found it difficult to concentrate we asked for and got permisson to digitally record everything. I recommend you do this because the notes that they keep will be edited to show that issues were not brought up or discussed.


They may say that you cannot do this recording. If the procedure is affecting your health..... anxiety / depression / stress etc etc and this has been ongoing for some time then technically you could be labouring under a disability and then the DDA comes into play and recording proceedings could be termed as a reasonable adjustment. Have you been to your GP over any of this? How long have you been in dispute?


You also need to have someone to attend with you not only for support but as a tool to aid your memory and prompt you should you forget things.


Once you have a proper record of what was said and done at the appeal that in effect becomes part of the evidence of the ET case. They will find it hard to escape the information if it has been put directly to them and they then 'find' against you.


Have you secured all the documentary evidence in paper form? Printed emails etc etc? You have to prove this to the satisfaction of the ET panel and written evidence is hard to counter.

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Hit and Miss is about it, papasmurf, but at least it's someone to talk to as well as the forum.


There's been quite a lot of discussion of recording meetings on the forum recently [while you've been away?] and I think I'm right in saying the upshot was that you don't have to say you're recording the meeting, on your mobile phone for instance. You can't use the recording as evidence at an ET, but can use a transcript. Cassie, do you have the technology to do this?



Illegitimi non carborundum




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Honeybee..... CAG has changed quite a bit since I registered in 2006. I like it lots. Hopefully you will see and hear of me more often!!


As far as recordings are concerned I used this tactic at my wife's grievance and the transcripts were the proof that destroyed the employers argument. 6 days of transcripts to over 100 for each day was time well spent I assure you. I can't say what occurred but I can say that it independently proved the lies that were directed at us. To a large extent it was why they capituated in the end.

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