Jump to content


  • Tweets

  • Posts

    • I emailed Creation to confirm they have the LBA yesterday.   "I sent you a Letter Before Action over 14 days ago. I can see no reply by post or by email. The next step is for me to issue court proceedings. Unless you confirm that a response to the LBA has been sent by 16:50 tomorrow I will be issuing court proceedings at that time.   A copy of this email will be provided to the court in respect of costs."   Today I received this.   "Thank you for your email, please accept my apologies for the delay in replying.   We have received your Letter Before Action and we have no further comment to make at this stage.   Kind regards"     As such I have issued a claim against them for damages for breach of contract and misrepresentation. I cannot quite understand why they would accept getting and LBA and be so blase about ignoring it!    
    • Quite clearly he doesn't want the car back otherwise he would have picked it up by now, and with all due respect you clearly haven't read the link I posted earlier. I notified him within the 14 day period, in fact some 3 days after the car had been delivered and 2 days after me actually seeing the car/invoice etc so within plenty of time. I have been fully aware of my rights since the start and I am not about to just send him the car back, just because. In any event, he has been less than accommodating to his responsibilities to provide me with a suitable resolution,  of which I have said since the 3rd day after delivery of the vehicle,  and no I didn't have to give a reason, however, there are many which I told him on the 3rd day after delivery.  He has thus far not complied, which takes me to where I am now. 
    • I think Bankfodder is right but, to make things easier for yourself... have you made it clear to Dell from the outset that you are dealing with them as a consumer, and are you sure that they are aware of that?   I ask because it's like buying stuff from "Trade only" outlets.  You get a better deal if you are a trade purchaser rather than a bog-standard consumer.  You seem to have got what you consider to be a very good price deal from Dell, and I'm wondering whether that's because they are under the mistaken impression that you qualify for a package that is only available to business purchasers.   If you start trying to assert any consumer rights, you might find that they say they were mistaken in making the offer to you in the first place and withdraw it.  You then find yourself arguing over that too.
    • oh how unusual, CEL have zero planning permission, and zero legal remit to vary or dictate any free parking limits.
  • Our picks

    • @curryspcworld @TeamKnowhowUK - Samsung 75 8K TV - completely broken by Currys. https://www.consumeractiongroup.co.uk/topic/426151-samsung-75-8k-tv-completely-broken-by-currys/&do=findComment&comment=5069075
      • 4 replies
    • @skinnyfoodco Skinny Foods. https://www.consumeractiongroup.co.uk/topic/426130-skinny-foods/&do=findComment&comment=5068996
      • 8 replies
    • I’m in desperate need of help
       
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
       
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
       
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
       
      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
      all I get is PayPal have cancelled refund because dispute is still open.
       
      I have proved that the dispute is closed
      I have got an email saying that if Evans sent the refund they would accept it
      but up until the date I got the email they have not once attempted a refund .
       
       I have sent them a letter before court email
      I have even offered to have the full refund as a gift card just to get this sorted !
       
      I’m literally at the end of my tether and don’t know where to turn next !
       
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
    • In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
      • 29 replies

O2 Problems - damaged Palm Pre phone.


Please note that this topic has not had any new posts for the last 3689 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hope this is the right forum for this.

 

OH and I are having quite a lot of problems currently with his phone which is on an O2 monthly contract.

Its a Palm Pre, gotten as an upgrade in Feburary this year.

 

Unfortunately its broken.

The phone is basically a large screen with a centralised control button and the front slides up to show a qwerty. As he pressed the control button the screen cracked and spiderwebbed from the button point. We were pretty astonished how easily it broke and contacted O2 about possible repairs.

A quick google confirmed that we werent the first case of this identical damage. :-|

 

Heres where it gets messy.

 

After arranging and paying to have it sent off to be repaired we got a phonecall.

We were told the Palm Pre only came with a 90 day warranty.

We were told this warranty wouldnt cover what they considered damage caused by force.

We were asked to pay around £100 to have the screen replaced as long as we accepted full responsibility for causing the damage.

 

At this point we declined as we have the phone insured and were not comfortable with the responsibility issue with what might be shown as a possible manufacturing fault.

We asked for a copy of the engineers report to show the insurance company that O2 refused to repair under warranty. We said we would agree to pay the insurance excess on the caveat that we werent accepting responsibility for the damage.

 

Got the phone back today in the same state as expected but the enclosed paperwork isnt quite what we expected.

 

'Dear X

Thanks for sending us your phone to be fixed.

As you know, the repairs needed arent covered by the manufacturer;s warranty and youve told us you'd rather not pay for it. So we're returning your phone without repairing it.

Hopefully you have a spare phone that you can use. But, if not, you can see the latests phones available either:

*sales bumph about the O2 store and their great value*

Regards

O2 Repair Centre Manager.

 

Funny looking engineers report? Its the only thing included apart from the phone?

And back onto O2 again.

 

That is the report we're told. That's all the report they will give us. Its the standard one they give out.

Not the actual assessment of the phone deciding its not covered by the warranty. Just a (tad insulting) letter advertising their store.

After a carp load of phonecalls again to the insurance we've finally got them to agree to pick up the phone and process it as a claim.

 

Due to the type and area of damage on the phone and the multiple reports of the same issue occuring Im somewhat worried we're ending up paying to have a fault that quite a few Palm Pre's have. :(

We'll be paying an excess and obviously having it added to our claim history.

How would I possibly go about judging if this is something we've damaged by using improper force or if its actually a faulty screen/case issue due to the manufacturer?

And if possible if it does turn out to be a manufacturer problem, would it be the SOGA we need to look at or another form of legislation?

Thanks!

Link to post
Share on other sites

moved to the telcoms forum

 

Ida x

Please contact a member of the site team if you are offered help off the forum for a a paid or no win no fee service.

 

Please consider making a small donation to help keep this site running

Click here to donate through PayPal (opens in a new window)

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...