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    • Hi. I posted on the facebook group about Hermes queries re: a parcel that Hermes said delivered but i didnt receive. It was a private sale of a mobile phone from a seller in Wales to me in Edinburgh.   The seller has stopped contact with me now so I cant get any help from them. Hermes are saying it was delivered but it wasn't.   I have got all copies of emails to and from the seller and to and from Hermes. A photo of the actual parcel that the seller sent me prior to posting.   There also seems to be a some confusion on the Hermes tracking info about which day it was actually delivered but either way I was in my house both prior and after the delivery.   There was no photo but it stated the driver got a signature. Not true cos it was a covid thing not to get signatures. No calling card to say it was left somewhere else or in a safe place. It just simply wasn't delivered.   I've been told to ask for GPS info in order to trace the delivery or driver. I cant even talk to a human or get a valid address to write to.   I sent an email to the CEO guy and still no reply. I've not reported anything to the police but I'm getting all sorts of contrasting advice to do this and not do that etc that im totally lost now.   If you read this David, please get back to me please. Much appreciated.   This happened in June/july so hope im not too late to still do something about it. It's just took this long to only get to this stage. 
    • PAC code   https://tinyurl.com/yxhxcsxf   ...
    • Noted! Hopefully there won't have to be another time though!     I did respond to the email, I just basically said that he cannot deduct any costs incurred for collecting / picking up the vehicle and if it heads down the route of ADR which is a total new concept of me having any evolvement with, that he would have to pay a refund/the cost of the car and the cost associated with the collection of the vehicle.    Apon further checking the legislation because he gave me no cancellation rights prior to the contract starting he is indeed guilty of an offence, which is the likelihood of what trading standards are dealing with in regards to his local TS contacting him.     
    • hi,     Just asking for some experience or knowledge.     I purchased a puppy on the 30th of august. On numerous occasions I was in contact with breeder and asked if the puppy showed signs of entropion.    I was told no.   On the 26th of August puppy had first jabs. And apparently their vets said none of the litter showed sign of entropion.    On collection of puppy I noticed he was covered in green mucus. The pen had dog muck spread in there so assumed it was just from pups playing and maybe getting it in each others eyes (poor hygeine on breeders part)   Anyways,   Asked breeder to wipe pup and we left       With in 3 hours we realised that the puppy wasn't well. He physically couldn't open his eyes and when we attempted to clean them his eyeballs weren't visible.    We phoned an out of hour vets and contacted the breeders immediately.     The pup was taken to the vets and we were informed he had a severe eye infection which was a result to entropion.    The vet bill came to around 900 after tacking and meds etc. I asked the breeder to cover the costs. They said no because their vets said their was no issues.     The state on this puppy my vets think he's suffered from birth.     And most certainly not 5 minutes before I turned up.      I've filed a small claims for the cost of the vets and the cost of the puppy.      Where do you think ill stand?    What type of evidence will the judge want to see. Thanks
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    • I’m in desperate need of help
       
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
       
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
       
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
       
      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
      all I get is PayPal have cancelled refund because dispute is still open.
       
      I have proved that the dispute is closed
      I have got an email saying that if Evans sent the refund they would accept it
      but up until the date I got the email they have not once attempted a refund .
       
       I have sent them a letter before court email
      I have even offered to have the full refund as a gift card just to get this sorted !
       
      I’m literally at the end of my tether and don’t know where to turn next !
       
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .

Credit Security Ltd being a nuisance


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I’ve received many letters from Credit Security over the last few months regarding a debt with Lloyds.

 

Each one increasingly more threatening.

 

One letter says if a payment proposal isn’t received by 13th Aug a claim would be prepared at XXXXXXXXXXXXX County Court.

 

I ignored them all as I have more pressing concerns at the mo (house repo looming).

 

Yesterday I received a letter from their solicitors giving formal notice that unless payment is received within 7 days a county court claim will be prepared at XXXXXX County Court.

 

They then go on to list court and solicitors fees that I will have to pay.

 

The letter from sols looks uncannily like the one from CSL, ie bar code, placement of date, headings etc.

 

Has anyone else received this kind of letter and should I be taking it seriously or add it to the ignore pile?

 

I haven’t sent a prove it letter yet, is it too late???

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I would send the 'prove it' letter, or if this is a loan or CC you could send a CCA request. At this stage I would get this sent Recorded Delivery to fit the timeframe they have given you.

Every journey begins with a single step :):)

 

Please note: I have no qualifications in this area - my advice is learned from the wonderful members of this Forum. Thanks to you all for your help.

 

If you have found my post helpful please leave a short message by clicking the star to the left of my profile - Thank You

 

The only person entitled to your Personal Finance details is a Judge not a DCA

 

Move all banking activity to another banking group if you have a dispute - your funds can be used to offset debts within the same group.

Be careful with Banking details (card/account numbers) as these can be used to take unauthorised payments.

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Thanks HS and crocdoc, I will send a letter off today – I’ve been searching round the new site but can’t find the template letters, could you pls direct me to where I can find them? Thanks

 

Should I write to the solicitors as well as the DCA?

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You will probably find that the difference btween the DCA and the "Solicitor" is about a desk's length. Send it to the so called solicitor. Dont forget to send a £1 postal order and dont sign the letter

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Any chance you can scan and post up the missive the 'sols' sent you?

 

Personally I would hit back and send them a CPR request where they will have to provide you with the evidence they intend to use in court, this normally has the desired effect of total silence!

 

Remember to report all these fools to the relevant authorities for added satisfaction.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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ooo, I like the sound of total silence :D

 

Thanks BB. My scanner is really really slow and will take forever for me to scan the piece of loo paper up - I could type it much faster - is that any help?

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hi all, does anyone know if these muppets have a website? The only ones I've been able to find are for payment only and have no other info. Many thanks in advance

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They don't have a regular website, either too mean or too thick to develop one but there's plenty of info on them here; http://www.consumeractiongroup.co.uk/forum/showthread.php?179131-Credit-Security-Callserve-and-the-Old-Court-House/page2

Anthrax alert at debt collectors caused by box of doughnuts

 

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