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Fridge/Freezer engineers report needed for Sale of Goods Act claim


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I have a Samsung Fridge Freezer that broke down at Easter, 9 months out of warranty. I contacted Samsung who passed me on to their approved engineers (Appliance FX). Appliance FX have not been able to repair the fridge (despite replacing two parts and charging me £180). Consumer Direct have suggested I contact a refridgeration engineer to get a report to say that the problem is not due to wear and tear so that I can pursue the retailer under the Sale of Goods Act 1972 for a refund/replacement.


Can anyone recommend a company that would be willing to do this? I'm not getting anything useful out of Appliance FX, they've gone quiet after I asked for a refund for their failure to fix the fridge (they've ignored three letters sent by recorded delivery so I'll be heading to court for this soon).




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It may be beneficial looking locally to see if there are any companies who are small but still a limited company who would be able to do this for you - they tend to be more reliable and accomodating to your needs.


Additionally, have you spoken to your home insurance company? They may have a company who do repairs, evaluations etc and maybe able to point you in the right direction?


Alternatively, www.repaircare.co.uk might be worth a look at - heard both good and bad about them. Google reviews and make up your own mind, but it might be worth a look.

Lived through bankruptcy to tell the tale! Worked in various industries and studied law at university. All advice is given in good faith only :)

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