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    • I have read everything about these cowboys but need a little advice. I was issued my fine on 9/12/19 but only received a dated letter on 11/01/20.   Ive had all the threatening letters from DRP and now Zenith and ignored them all. My wife was driving our car but yet its my dad who's getting all the letters as he's the registered owner. They managed to get my number and rang me today, I busted them for being the same company but the guy on the phone was super aggressive. I said to him Ive spoken to Trading Standards and they told me by law a ticket has to be issued within 14 days of the offence. But as you can see it was over a month, I said this to the aggressive dude on the phone who actually knew way to much about parking fines. So I think they are actually under the same umbrella as VCS also.   He was firing back that the law doesn't state that and I should look at 2012 laws or something and the DVLA, and it takes time to get my details from the DVLA to issue my charge????   Does this mean anything to anyone pls Regards   Stuart
    • Thanks to both of you, I've PM'd Ericsbrother.   dx - I wonder if you would be able to suggest a couple of hypothetical basic defences that you think would be valid  (just to see if it sparks any thoughts of a different approach I could take)?
    • The CMA has today published further detail on its views on the law in relation to cancellations and refunds during the pandemic. View the full article
    • I am currently putting my claim together on the Money Claim website, if I tick the box:   Do you want to reserve the right to claim interest under the County Court Act? If yes please select 'yes' and complete the following fields. If you wish to claim interest under any other act or agreement please select 'no' and enter the full details of your interest agreement in the box below.   What dates and information should I enter in the attached screenshot boxes? Is it the date I sent the original car rejection letter through? Is the date issuing the claim the date 14 days after sending the Letter of Claim. I have calculated the daily rate of interest using the guide.   Thanks.
    • you sure...i bet you mean registered keeper. else how did they know you were driving?   so this is the only time you've dropped your grandson off there?   CST law are simply a new solicitor on the PPC scene been around a few months now. much like DCB legal.   with regard to what to send them pers i'd not wait       
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    • @curryspcworld @TeamKnowhowUK - Samsung 75 8K TV - completely broken by Currys. https://www.consumeractiongroup.co.uk/topic/426151-samsung-75-8k-tv-completely-broken-by-currys/&do=findComment&comment=5069075
      • 4 replies
    • @skinnyfoodco Skinny Foods. https://www.consumeractiongroup.co.uk/topic/426130-skinny-foods/&do=findComment&comment=5068996
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    • I’m in desperate need of help
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
      all I get is PayPal have cancelled refund because dispute is still open.
      I have proved that the dispute is closed
      I have got an email saying that if Evans sent the refund they would accept it
      but up until the date I got the email they have not once attempted a refund .
       I have sent them a letter before court email
      I have even offered to have the full refund as a gift card just to get this sorted !
      I’m literally at the end of my tether and don’t know where to turn next !
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
    • In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
      • 29 replies

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when i bought my insurance premium i stated my conviction ( using mobile phone while driving ) as 2 years old offence , but apparently the actual date offence commited was 2 years and 2 month ago! which makes my offence an older offence .. this is clearly an innocent mistake due to me not knowing the exact date and guessing it ...


insurance company is now asking for extra 45quid due to this mistake it doesnt even make sense ... is thats fair ?

thank you

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This will include an admin charge for the Insurers to amend the policy information. This is pretty standard for Insurers to charge these days. Some will waive this, if you complain to a supervisor. This is required as the frontline staff on the phone, will need their supervisor to apply an overide.


The £45 will mostly be the admin charge. I can't see this affecting the rates being charged. Sometimes when you make an adjustment to a policy, it does perform a recalculation, that might cause an additional premium to be created.


Give it a go. If they insist on making the charge, then just pay it as it is not worth the hassle. They are allowed to make these charges, so you don't have any case to further your complaint elsewhere.

We could do with some help from you.



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If you want advice on your thread please PM me a link to your thread

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Just to hassle them ask them for a full breakdown as to how they have arrived at this magic finure of £45 although more than likely you will have to pay it anyway. We got caught the same way with Post Offcie insurance and wil never use them or recommend them.

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  • 2 weeks later...

I'm thinking of moving to another company because I also like to have fully comprehensive cover and doubt it that this company is going to be the cheapest oneanyway (see this thread for why http://www.consumeractiongroup.co.uk/forum/showthread.php?274061-Crashed-and-ran-away! ) ... but I have been told by the current insurance company that if I withdraw and go for other company I will have to notify my new insurer that I have withdrawn insurance in the past which can increase my premium, is thats true ? I thought I only have to tell them if the insurance company cancels my current policy...

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You do not have to notify a new insurance company if you choose to cancel your contract. Personally I'd report that company to the FSA for giving false advice just on what they said. It seems like a very cheap trick to get you to stay, and is certainly not TCF compliant.



Have you asked them for a breakdown on why you are being charged an extra £45?

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