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Sytner Audi Derby - A word of warning

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As above really I visited the aforementioned dealer whilst browsing for a new car. When leaving a memeber of staff driving a customers car drove into me. When I got out the driver apologised and admitted his attention was taken looking to the right rather than his direction of travel.


He went on to say that repairs would be taken care of. 1 Month later a claim is made on my insurance and he is blaming me for the coillison.


I wrote to complain about the standard of driving of the employee and got no response so I followed it with a telephone call and recorded it. It makes interesting listening!


Unfortunaly now in my mind Audi are also synonymous with this level of customer service.


Lesson 1


Getting your car serviced? Be sure you trust the dealership not to crash the car whilst they have it. There was alot of damage, new bumper, new wing, new washer bottle and various other bits!


Lesson 2


Does the dealer lie to you? Do they really change the parts they say they do? Do the parts they say need changing actually need to be? These questions must be asked if they are willing lie to insurers to screw over potential customers.

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