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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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MayNorman2000 -v- Ashbourne Management

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Reading all these threads is giving me some optimism.


My case with Ashbourne started earlier this year.


I joined a local gym in May 2009. I went regularly - twice a week. In February this year (2010), I turn up to the gym to only find it locked up. The receptionist said that they'd 'done a bunk' overnight - apparently issues with rent. I left it a few days, went back, just in case there was a mixed up - but no the gym had gone. So I read my contract and under section 5. Termination it read.....

This agreement may be terminated at any time by either party if a condition of the agreement is breached as set out below.

You may terminated this agreement at any time if we do not provide the facilities or the services you may reasonably expect and (a) we have fallen well below that standard

I therefore cancelled my direct debit.


I also had no correspondence from the gym or Ashbourne to state what had happened.


Then in July, I receive a letter from Ashbourne saying I owe then £363 pounds. I wrote to them, explaining the situation but had nothing back. Then today, I receive another letter saying that they've not heard from me, I still need to pay the £363, and that they've now instigated Default Registration.


To top it off, the owners of my old gym appear to have opened up another one, under a different name. The letters i'm receiving from Ashbourne say that I am a member of this new gym. I am not! I've never heard of it, let alone been to it!


I've sent them a second letter, again explaining all this. But what now? Reading some of these and other threads suggest that they ignore them and will keep writing to me. I have an excellent credit rating - and I am worried that this will affect that.


Does anyone have any suggestions to what I do now? I'm stressed out by all this and want it to stop - but I refuse to pay up, when I was in my own rights to cancel my direct debit


Help please x

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Hi MayNorman and welcome to CAG.


I've moved your post into your own thread to avoid hijacking.


Read other threads here for guidance on how to proceed.


Fatdog's thread, where you originally posted, tells you about Ashbourne and you should take comfort from Fatdog's comments.

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Maynorman2000 - welcome to the world of Ashbourne!


This one appears very straightforward. Take a look at your 'contract'. Does it say "Club Name: xxxxx" and then in the terms something like "you are a member of the club named overleaf."???


If it does then how can the contract say "if we do not provide the facilities or the services " ???

Perhaps ask Ashbourne exactly what facilities or services they are providing to you!? The answer is none. They are a payment collector acting on behalf of the (now ceased trading) gym.

You should tell them where to go with the threat of court action should they register a default against you.

No doubt they will ignore you and do that anyway. As soon as they do, issue a court proceeding against them and get it removed and request provable damages.

Best of luck - not that you'll need much!

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