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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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One.com & Blackwater uk limited


Epicurus
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Hi,

 

Last year I decided to try some web design. Saw a good deal with one.com and decided to give it a go. To cut a long story short I was not that good at it and decided to give it up. I did not pay much for the hosting and domain reg. Earlier this year I got a reminder that the 1 year was due to finished and what it would cost to have this service for another year.

 

As I had given up trying to manage my own web site as a bad idea I email their support to say I was not interested. That's the end of that I thought..

 

Today I get a letter from BlackWater UK Limited (company number 06860290) a uk based debt collection agency, so the letter says..

 

My question is can I be billed for a service which I have not really had. The fees are up front fees (no credit agreement)

 

This letter I have does not go into details on the Balance I am due which is £40.27. Not time period is specified.

 

Anyone here able to offer some advice on this

 

Many thanks in advanced for your help

 

J

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They charged you for domain renewal and hosting I take it? With nearly all domains and hosting you MUST cancel it through the proper methods and believe me they make it as difficult as possible. You usually need to let them know at least 1 month in advice, phone them and send a signed cancellation fax/scan. You should check your contract but if they don't mention a signed form and you have your sent email as proof you may get away with it. I think you will probably need to pay this and then phone them to go through proper cancellation procedures incase they charge you next year.

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  • 2 months later...

I can't really offer advice, just an experience and opinion!

 

I've just had the same snotty letter from Blackwater UK re a website One.com held for me. They're demanding £36.74 which is oustanding from the renewal due at the start of Oct. If they'd sent me a big red reminder, I would've paid up instantly, but nope, they decide to go straight for the throat instead.

To go straight to a DCA is ridiculously heavy handed and verging on bullying IMO, and has done nothing more than get my back up. It appears that more and more companies are happy to call in the debt collectors from the word go,regardless of the amount outstanding, the reason it's unpaid and the damage it does to the individual.

My experience started as a forgotten payment but due to One's attitude, it's now become an incredibly serious financial matter.

Idiots.....

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i have just been onto the one.com website as hadn't received an invoice for this year. Turns out I was sent one back in July but got picked up by my spam filter.

 

I am now being told I need to pay through blackwater because my account has been referred to them for non payment, even though it was only due to be renewed a month ago, and I went online to pay it today.

 

It sounds like they are sending things to a debt collection agency very very quickly.

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don't they have to take you to court before they can legally use debt collectors?

 

 

No

Please contact a member of the site team if you are offered help off the forum for a a paid or no win no fee service.

 

Please consider making a small donation to help keep this site running

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I could understand a DCA being called in if the amount was a few hundred pounds upwards and it was months late with a customer refusing to pay, but £30-40 being a couple of weeks late ??? The finance/credit industry need to change their attitude sharpish because before long, they'll be very few 'credit worthy' customers left

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I'm in the same boat. Can see now how this company offer can afford to offer such a good product at a low price. I tried to appeal to their better nature by politely informing them of the fact that I hold a number of domains with them and it would be in both our best interests to let it go this time, while accepting my mistake.

 

I sent this

I have recently received a letter from Blackwater UK Limited demanding payment or face legal proceedings for the domain gbgem.co.uk which I hold. Despite numerous requests, the client, who this site was set up for, did not respond to changing the domain to his name after the completion of the site. I had no personal interest in renewing the contract as the site was complete. I'm sure you can understand how frustrating it would be, to have to take pay to take ownership for a further year for a site which will not be used.

 

Mistakenly, I was under the impression that as with most domain and hosting companies I have had dealings with, failure to pay around the time of renewal simply resulted in loss of ownership of the domain and I incorrectly assumed this would be the case with yourself.

 

While I appreciate that this oversight is my fault, it saddens me that a company I have enjoyed dealing with for several years, and who I have actively promoted to others has taken this action. While the payment reminders sent specify that an amount is due to maintain ownership of the domain, I got the impression that failure to pay would simply result in loss of the domain and that there was no legal requirement to pay this.

 

As a student finishing his final year of a web design degree, I had hoped to continue to use one.com for all my current and new clients domain and hosting needs as you have offered an excellent service at an excellent price. Only last week, my recommendation to a fellow student resulted in a new sale for yourself (xxxxxxxxxxx dot com).

 

As I understand that you will have incurred some costs at the involvement of Blackwater UK Ltd, I would be happy to pay the £7 stated as their costs within their letter.

 

I hope we can resolve this in a manner that will continue to be beneficial to us both.

I got this reply.
Hi there, Thank you for contacting One.com! Please be informed that, as per our Terms of Business (link here) you need to cancel your order at least 35 days before the new subscription period begins. If we received your cancellation request after the 35 days period, your order will remain active until the next subscription period and you are obliged to pay for another period. Before we have forwarded the account to Blackwater, we have sent you multiple notification via mail and post but we have not received any reply from your end. It is the responsibility of the owner of the domain to cancel the account if it is not in use. Since the account is already forwarded to Blackwater, we can no longer pull it back from them and that you will have to pay the amount due to them. Here is their contact details: Address Blackwater UK Ltd P.O. Box 735 Rotherham S66 6AX Tel: 0844 472 0016 Fax: 0844 472 0009 Best Regards
Didn't even have the deceny to read my email and send a personalized

response or thank me for my custom. Well ultimatley it's their loss. Several of my accounts are up for renewal soon, and you can be sure they'll get notice that they all will be cancelled.

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Actually, their terms are incorrect if they are totally relying on them.

 

'If we received your cancellation request '

 

Notice begins from when you SEND the notice, not from when they receive it. Small technicality yes but enough to make the terms unenforcable.

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Just an update on the idiots at BlackwaterUk. They're so arrogant, that they can't even be bothered to acknowledge a simple request in a letter I sent. I asked them to communicate with me in writing only. Not a challenging request by any means. However, this morning, the harassing telephone calls began. Watch out for someone called Helen and be firm (to the point of rude) with her....

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Oh, I love it when these type of clowns ring when they have been told not to. Here is how to answer them:

 

DD:Hello?

Them: Hello. can I speak to Mr Dragons Dennis please.

DD: Sorry, he is in the jungle.

Them: In the jungle?

DD: The mighty Jungle. The lion sleeps tonight.

Them: Pardon?

DD: A wimaway, a wimaway, a wimaway, a wimaway,A ooooooooooo!

  • Haha 1
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I got my first call from Blackwater, wasn't in and the machine took it. I called them back the next day (Helen was the name of the person on the answering machine, don't know who I spoke to though), and asked them how long before legal proceedings started as I was disputing this with one.com, she politley said we'll give it a week and call us back then.

 

I sent an angry email to one.com finishing with is all my years of service only worth 36 odd quid to you. They replied with

Hi there, We have checked this case further with our admin team and as a special consideration, they have agreed to delete the order for your domain provided you settle the incasso fee to Blackwaters. We have already deleted the order for your domain gbgem.co.uk as well as the invoices and you do not have anything to pay us on this order. However you need to pay Blackwaters 7GBP as the case has not been retracted from them.

Best Regards

So I got out of that, I phoned Blackwater to pay my 7 quid and the guy ( who was very nice) said that technically I didn't owe one.com any money, so they couldn't justify taking 7 quid off me for admin charges! Wahhey!
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I got my first call from Blackwater, wasn't in and the machine took it. I called them back the next day (Helen was the name of the person on the answering machine, don't know who I spoke to though), and asked them how long before legal proceedings started as I was disputing this with one.com, she politley said we'll give it a week and call us back then.

 

I sent an angry email to one.com finishing with is all my years of service only worth 36 odd quid to you. They replied with

Hi there, We have checked this case further with our admin team and as a special consideration, they have agreed to delete the order for your domain provided you settle the incasso fee to Blackwaters. We have already deleted the order for your domain gbgem.co.uk as well as the invoices and you do not have anything to pay us on this order. However you need to pay Blackwaters 7GBP as the case has not been retracted from them.

Best Regards

So I got out of that, I phoned Blackwater to pay my 7 quid and the guy ( who was very nice) said that technically I didn't owe one.com any money, so they couldn't justify taking 7 quid off me for admin charges! Wahhey!
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  • 2 weeks later...

I paid Blackwater £40 for my one.com account (£33 for one.com and £7 for Blackwater) back at the end of August. I have just had an email saying the £33 is still outstanding from one.com. When I advised I had paid already, they asked me for a 10 digit number from Blackwater as proof!

 

Surely Blackwater should be clearing this with One.com as part of their "Services", why am I having to jump through hoops to prove this?

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  • 3 weeks later...

I have a similar problem with Blackwater. I was also sent a threatening letter which came as a big surprise. I proceeded to pay the balance and admin charges within 48hrs of being contacting by Blackwater. Now, 7 weeks later one.com have still not received the funds.

 

I keep contacting one.com support staff, but always get the same generic response that Blackwater have not told them that i've made payment. This is absolutely crazy as i have checked with Blackwater more than a month ago and they have received my money, and i can also tell from my bank statement.

 

I am at a complete loss as to what to do. I've tried contacting Blackwater again but for the last few weeks all that exists on the helpline is an answer phone message.

 

Any advice would be much appreciated

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I'm not disputing the charge, though i wish i could as i was not aware of the automatic renewal policy of one.com, the issue is that after having sent a cheque seven weeks ago, which was cashed five weeks ago, Blackwater have still not informed one.com that i have made the payment.

 

All my attempts to contact one.com to get information on this situation are met with a generic unhelpful response.

 

Blackwater, as the DCA, do not even have a means of contact now. The helpline that i used and spoke to an agent through a month ago to confirm the payment is now just an answer machine message.

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  • 1 month later...

Has anyone found a way of getting through to Blackwater or alternatively getting them to return a call? I recieved a letter from them last week and I have to admit that the money is owed but after repeated attempts to ring their "help line" I haven't been able to talk to anyone let alone pay the money. All I get is an answerphone with the message "leave your number, well call you". Which they don't. Ever. Apparently. HELP!

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