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    • More than 364,000 cases of fraud were recorded to the National Fraud Database in 2019 - the highest ever recorded View the full article
    • If its a domestic address and a normal account, thought they could only bill who is on the Tenancy agreement or Mortgage, as isn't a Tenancy in Common. if Joint tenancy and other party gone, didn't think children who have gained majority can be held liable, as not on any paperwork, apart from Electoral roll.  Is a Lodger liable?
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    • Good Afternoon,   I am hoping to receive some advice regarding the below topic.   I was looking to purchase a property off-plan with a incentive attached and in order to secure this you pay a 'finder's fee'.     The fee was paid but then the property was un-mortgageable due to various reasons including the incentive being offered.   Having gone back to the agent to ask for a return of the finder's fee - they have refused saying that the incentive does not need to be disclosed and that essentially my broker is useless and I should use theirs!   Their broker also advised it would be hard to get a mortgage with the incentive disclosed which backs up what my broker has said.    This fee will now be kept on account.     I signed a form which confirms that the finders fee is non refundable - which was my error I should have checked if the property was mortgageable beforehand - however I wondered if there was anything I could do because:   The property is un-mortgageable - my broker tried all lenders including those who are happy with the incentive which was offered They have advised to withhold information which is clearly questioned in the mortgage application process   This is not a case of pulling out, this is a case that I cannot get finance and so cannot proceed.   Thanks in advance.
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    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
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I am a BH customer I got ps3 Last christmas for my children never missed any payment been late a couple of times and the phonecalls etc got all the cover but when my son went to play on it it did nt work .. I ve contacted the store and they said I need to ring this number as they have none in store (although when i purchased the item they told me it would be replaced there and then from store ) but it could take upto 6 weeks .. Fair enough as long as it gets repaired but do i still have to make the payments or wait till its been repaired i dont want to pay for something i have nt got I have nt phoned the number as yet just want to be sure of my rights and be armed with what to say

Thanks

Kymmie

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You have probably just been given the service number for the manufacturer! Don't stand for it. You have been paying for optional service cover on this item. You want the service you have been paying for.

 

Cheers

Lefty


If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

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Hi Lefty

Thanks for the response although I kinda expected to be fobbed off this is BH after all

 

Whats my next step go in and demand a replacement and refuse payment until this has been sorted?

 

Thanks

Kymmie

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No. Don't refuse to pay.

 

It's really simple... (although BrightHouse DO seem to over-complicate things)... You do NOT own the PS3, you are only hiring it. BrightHouse own it, and they HIRE it to you. If it is no longer working then BRIGHTHOUSE have the problem of getting it repaired (or replaced) under the warranty that THEY have with the manufacturer. It absolutely is NOT your problem.

 

The Supply of Goods and Services (Implied Terms) Act 1973 covers hire contracts and hire purchase contracts. And your rights are very clear. If you are HIRING an item (which is deemed a service) then you should expect the item you are hiring to conform to contract, i.e. - that it actually works!

 

This has absolutely nothing whatsoever to do with Optional Service Cover or anything else. It is your statutory rights.

 

You may like to ask BrightHouse what on earth you have been paying optional service premiums for? After all, your agreement is only for 52 weeks, and the item is under warranty from the manufacturer throughout all of that time!

 

If BrightHouse absolutely insist on you dealing with the manufacturer, then you should insist that not only do they CANCEL your optional service cover, but they refund all payments made on the policy to date.

 

Cheers

Lefty


If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

;)

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Thanks for the reply

 

Least I can go in there now and be armed with what to say

 

I will be having the OSC taken off thanks for the advice and when this contract is up Its up no more BH

 

Kymmie

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