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DCA turns up for door step collection even though it's indispute..Complaints letters please!!!

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Alleged Vanquis Bank debt has been going round the house of every DCA in town since March 2009. Usual threats etc and I just ignored them. Then in January 2010 I decided to ask C.A.R.S DCA agency to forward the agreement etc. They replied within a week saying I had to get this agreement from Vanquis and they returned my £1. I sent them the £1 back the same day with a letter saying that it was their duty to get me the agreement not for me to chase Vanquis directly. They did not reply to my request again but rather sent me a letter offering me a substantial reduction on the alleged debt. It did not mention amount but rather I was to call them to discuss - I didn't do so. Instead I sent them the same letter again asking for the agreement. In the meantime they continued calling me daily - never answer the phone to them just let it go to message and then delete. On the 21st Jan they sent a letter saying a home agent would visit to collect monies owed. On the 25th Jan again for the fourth time in ONE month I sent them the agreement letter again and advising them if they continued to try and collect via home visit or harrasing me by phone I would take it further.

 

NOTHING....and I mean nothing - no letters or calls have been received since then until this evening.:evil:..door bell goes and it's a bloke showing a letter saying he is here to collect the Vanquis debt...I poitely told him to hop it and that the account was indispute...he was polite back but informed me he would return once he got a reply from his boss at C.A.R.S.(I did mention to the guy that technically he was in breech of the tresspassing law and that I could phone the police to remove him - he was polite back and calmly said that would be my right to do so but he was only doing his job!)

 

So in light of this bombshell today...can anyone please advise if there is a template letter to a) DCA C.A.R.S Ltd and b) OFT/Trading Standards etc and anyone else I may have to complain to....not really sure what to say to DCA or the others...

 

Can anyone help!!!:idea:

 

Thanks in advance.

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send the fools the account in dispute letter if not already done so and also demand their complaints procedure and report them to the OFT


PGH7447

 

 

Getting There Slowly

---------

 

Advice is given freely but is in no way meant to be taken as Gospel:-)

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Thanks for that - I have the template letter for the account in dispute and I will add that I want a copy of their complaints procedure but what exactly do I write and say to the OFT in my letter to them? Should I just say that this DCA sent a door collector when the account was in dispute?? Thanks for your help on this. Appreciate your reply. x

 

send the fools the account in dispute letter if not already done so and also demand their complaints procedure and report them to the OFT

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as an aside- how did you find your experience with the doorstep caller?

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