Jump to content

  • Tweets

  • Posts

    • Very good, UB.   I'm not clear on the status of Kent now. People are talking about it being part of France, etc, but how is tht when the 'border' only applies to lorries?
    • Campaign starts ? Independence for Kent, so it becomes a separate customs area and can charge a tariff on goods transported through its territory.  With the money raised, citizens of Kent might then have little or no income taxes to pay.   I could see this campaign being started and it could grow in popularity.   Would be funny if Brexit led to break up of UK and break away by some English counties. 
    • SERCO seem to be a default company that Government use to perform contact centre type tasks. So any department faced with a problem, say a sudden increase in incoming phone calls, which they cannot handle, because they are dealing with more immediate issues such as making payments to the public, may in the short term involve SERCO.   SERCO seem to employ a lot of security cleared, DBS checked, financial checked etc employees, so they seem to be equipped and ready to manage tasks on behalf of Government departments.   No idea just how much work SERCO does on behalf of Government, but I should imagine it makes up a sizeable chunk of their business.   Public Health departments may want to perform the work themselves, but given the number of employees required, the recruitment process involved, the hours of work 24/7 and just how quick they need to be set up to perform the work, I question whether they are better placed to do so.   I would always prefer public sector employees over outsourced contracts, but I can understand why Government uses companies such as SERCO. 
    • Well, we’ve found something we agree on.   you’ve described the unfairness, but haven’t said what (realistically!) you feel your options are.
    • There's a campaign against Serco and in favour of local public health people. Apologies for one bit of language but it's a memorable slogan.   https://twitter.com/i/status/1309910583790252037  
  • Our picks

    • @curryspcworld @TeamKnowhowUK - Samsung 75 8K TV - completely broken by Currys. https://www.consumeractiongroup.co.uk/topic/426151-samsung-75-8k-tv-completely-broken-by-currys/&do=findComment&comment=5069075
      • 6 replies
    • @skinnyfoodco Skinny Foods. https://www.consumeractiongroup.co.uk/topic/426130-skinny-foods/&do=findComment&comment=5068996
      • 8 replies
    • I’m in desperate need of help
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
      all I get is PayPal have cancelled refund because dispute is still open.
      I have proved that the dispute is closed
      I have got an email saying that if Evans sent the refund they would accept it
      but up until the date I got the email they have not once attempted a refund .
       I have sent them a letter before court email
      I have even offered to have the full refund as a gift card just to get this sorted !
      I’m literally at the end of my tether and don’t know where to turn next !
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
    • In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
      • 29 replies

TT2 vs Next Directory

Please note that this topic has not had any new posts for the last 3666 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Afternoon all.


I have a Next Directory account with a card that can be used in store. Looking to reclaim penalty charges. According to Next's records, the acount was 'opened' in 2002 and then 'reactivated' in 2003. Not sure what means exactly.


I sent off the SAR on 23rd July and had a response in post today.


Couple of things:-


1. There's loads of sheets of computer printouts. One section is titled 'Miscellaneous Events' and has a list of entries by date. Some of these entries have bits that are blanked out. For instance,

011204 MISCELLANEOUS r/o actd - XXXXXXX (where X is a blanked out black box)


Surely I'm entitled to see what's on there and they shouldn't have blanked out the entries?


2. There's also an unsigned, incomplete (no names, addresses, etc) CCA. I'm fairly certain I didn't sign a CCA. Is there anyway that we can prove this copy isn't the one from the time the account opened?


3. There's also a set of T&Cs.


Does anyone have any information about if Next changed address? Or maybe changed their 0844 numbers or 0870 or 0800 numbers. Trying to find a way of associating these T&Cs to a different year to the one in which I opened the account.


The CCA notes the 'service charge' as APR 29.8%. Anyone know if this is a recent APR?

Link to post
Share on other sites

Hmmmm....this is what I've found out.


The CCA and T&Cs they've sent refer to Next Retail Limited as the company with registered number 123434.


Next changed their name to Next Retail Limited on 25th March 2003. They had previously been Hepworths Limited since 1980.


My account was noted as 'open' on their computer printout on 3rd Jan 2002.

They then note it as 'reactivated' on 7th Feb 2003.

The statements start at number 001 on 24th Feb 2003.

Entries on the 'Miscellaneous Events' list started on 9th Jan 2003.

'Directory despatched' noted as 24th Jan 2003.


So they weren't called Next Retail Limited when I opened my account so those CCAs and T&Cs can't be correct.


Would anyone agree with that?

Link to post
Share on other sites

There are 2 separate credit agreements. Each is signed by a different Company Secretary. Neither were in their appointments at the time I took out my account. So neither can be a 'true copy.


I think I have a vague recollection of seeing some court case which meant that they no longer had to give you originals but could supply a 'true copy'.


The two CCA have different interest rates, etc and are signed by 2 different secretaries that didn't work for Next at the time that I took out my account so they can't be true copies can they? Also, if they don't have a signed copy of my agreement, don't they have to tell me?

Link to post
Share on other sites
  • 1 month later...
  • Recently Browsing   0 Caggers

    No registered users viewing this page.

  • Have we helped you ...?

  • Create New...