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    • Thank you so much for explaining that to me much appreciated 
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MrMauy

Alliance and Leicester - Closed account???

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I'm hoping someone can help as I have a very strange response from Alliance and Leicester.

 

I applied for and took out a loan in April 2006. I've since written on a number of occassions to claim back PPI as I was forced into accepting (you won't get the loan without it).

 

However A&L have now responded saying that my account was opened in April 2006 and closed in May 2006. Now if this is the case why have I been making payments every month?

 

Are they allowed to close an account and open up another without my knowledge/permission?

 

Any suggestions on what to do next? (SAR is already on the way)

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Still waiting for the SAR response however.....

 

I've just received a letter from another A&L customer who was sent a copy of my letter (complete including signature) and the response from A&L. This is clearly a huge risk to my indentity security, does anyone have any suggestions on a letter to send back in complaint??

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Hi there

 

Send a complaint to the Information Commissioner as this is a breach of Data Protection. Enclose a copy of the letter from the other person which says they recieved it and opened it obviously. Hopefully you will get compensation and they will get a wrap on knuckles.

 

Re the other issue, post 1, I am going on the basis that you have not done a SAR yet and perhaps don't have all your banking details with A&L. Did you have another loan with them which was closed when you took out the new one?

 

If not, accept what they say in the letter and ask them for a refund of all payments you have made as they say it is closed. This will at least draw out the real facts behind the account as they will not be keen to issue a refund until all facts are checked.

 

Please update to keep us all posted.


Any advice given by me is based solely on my experience in claiming, my experience in CAG or my opinion. I have no legal background. I want to encourage others to reclaim what is theirs.

 

Got a DCA breaking OFT guidance. Complain to the OFT about the DCA. Help put an end to these practices-

 

http://www.consumeractiongroup.co.uk/forum/letter-templates/155095-complain-oft-about-unfair.html#post1652270

 

Register with CAG today, its free, its a great community:

http://www.consumeractiongroup.co.uk/forum/register.php

 

kennythecelt@consumeractiongroup.co.uk.

 

 

 

Thankyou Kennythecelt:)

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