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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
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      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
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      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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What are my rights? (faulty used car from dealer)

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Hi, here seems the best place to post my problem. It’s another ‘bought a faulty car from a dealer’ thread I’m afraid.


10 weeks ago I bought an Audi from a used car dealer in with a 3 month warranty. I live in ScotIand and I have always bought privately in the past and this was my first purchase from a dealer. Anyway I have had a series of unlucky incidents with the car.


The first of which was 11 days after I bought it when someone reversed into the rear, which will be repaired on the insurance but hasn’t been yet.


The second was a faulty radiator temperature sender, which they replaced under warranty. I also told them about a slight knocking in the steering and a rattle coming from the front passenger side. The mechanic told me that the knocking was a characteristic of the car due to the complex multi-link front suspension. He also said He couldn’t hear the rattle, so I asked Him to get in. I took Him 50yds down the lane and lo and behold, we both heard the rattle. It was late in the day and I had to rebook it to get the rattle fixed.


After I collected it again from having the rattle fixed, I drove it 50yds and it was apparent the rattle hadn’t been fixed. I said it was also knocking in the steering a bit and the mechanic (a different mechanic to the previous one) told me again that the knocking was a characteristic of the car. He went over it again and told me they would have to order some new brake pad retaining springs due to the pads rattling in the calliper. He said they would call me when they arrived. I have no idea if they ever arrived, despite phoning them.


28 days after I bought the car, a bolt holding the timing belt tensioner broke, resulting in timing belt failure. I had the car recovered to the garage. They replaced the head with a reconditioned unit as well as replacing most engine service items and a few other parts that were damaged. The total bill was over £2100 and they had the car for nearly 3 weeks. The warranty paid for £1000 and the garage offered to pay for half of the remaining amount. I wasn’t happy with this, so we discussed it and I managed to get the amount I paid down to £400. I was vaguely aware of my rights, but not enough to confidently argue my point. I also thought £400 was not much to pay considering the engine was in better condition than when I bought it. The garage also agreed to give me my next service for free.


I drove the car 50yds down the road and they still had not fixed the rattling front brake, but I had to be somewhere and didn’t have time to turn around and argue with them over a £2 spring. However, the principle remains intact. They had 3 weeks to do that little 10 minute job!


Fast forward to today, 10 weeks after I bought the car. I decided to take the car to another independant garage specialising in Audi. I asked them to repair the knocking in the steering and the rattling brake under the warranty. I have just had a call from them saying that the knocking is a worn suspension arm which needs replacing (£120 + £40 labour) and that the rattling is because the brake pads are not Audi items and don’t fit properly (£60 + £20 labour). However, he had called the warranty company and they won’t cover brake or suspension components. He asked if I would like to take it back to the garage I bought it from.


So where do I stand with the garage I bought it from? They have repeatedly failed to repair the rattling brake and on 2 separate occasions 2 different mechanics have told me that knocking in the steering is a characteristic of the multi-link suspension setup.


I’m starting to feel let down and I am fast losing confidence in the garage I have been taking my mechanical problems to for a good few years now. I have owned neglected and considerably older and cheaper cars in the past but noe of them ever had this many problems.


Thanks all, rant over.

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You can get the Audi dealer to do the repairs, warning the seller that you are doing so, and get an itemised bill from them. Send a copy of that bill to the seller and ask for reimbursement. Send it by recorded delivery.

If they refuse the claim, then you can start quoting the various regulations which we will assist you with.


This has nothing at all to do with the warranty, that is just an extra, so forget that, the selling dealer is responsible.


The timings may be a bit different in Scotland, so you will have to check up on any info given here that the same in Scotland.

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