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GE money charges

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Hi all i have just recieved a letter from GE money (loan)about my charges for arrears insufficient funds /failed direct debits etc,it states 1st sept 2007 - 24th feb 2009 there was fees totalling 1474.88 .and arrears between sept 2009 - march 2010 (no amount stated).

And in a 2 page letter it states that in "view of the findings you will appreciate im unable to uphold your complaint " .and if i disagree i can refer it too the escalations team . is this it would it be worthwhile me pursuing it further to get my charges back .can anyone help me with this .

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