Vodafone failure to cancel contract***RESOLVED***

[mpaxton78]

At the end of my partners VF contract the decision was taken to cancel it in favour of a better deal elsewhere, however despite telling them this verbally, sending and email as instructed to do, and putting it in writing they still do not appear to have acknowedged this.

 

She again spoke to VF today and she was again told that there is no record of this communicated to them at any time prior to the end of the initial contract or since. Despite the fact the phone clearly has not been used other than to ring VF on once after the contract should have ended to find out why it was still live, the best they would offer was to end the contract as of today! While this was an improvement on the end of the month which is what they orginally insisted we are really not happy about this.

 

Can anyone suggest what the best course of action to take would be? Could simply cancelling the DD at the bank be enough to force their hand? Any help would be appreciated.

Mark

Edited August 10, 2010 by mpaxton78

[locutus]

Mark, my advice is 1st and foremost keep payments up to date as this can stop issues developing like bad marks on your credit file. (if you over pay then get them to refund it is a safer option than not paying and dealing with the consequences )

 

Now, I'm sure this can quickly be resolved by the Vodafone webteam (I have so much confidence in this that I have taken a contract for the 1st time, having had a PAYG phone for about 15 years!)

 

Follow these instructions then get back here with the reference number from the automatic reply.

Hi CAG members,

 

We thought it would be nice to introduce ourselves and to assure you all that our presence on CAG is with the very best of intentions.

Vodafone UK has recently introduced a dedicated Web Relations Team which is keen to seek out customers who’re having difficulties with their accounts and feel that they have no other place to turn to than CAG and other consumer forums and blogs.

Naturally, it’s not possible for us to help directly with account specific queries on CAG and as such we would encourage those members who feel we can help them to contact us privately and securely using the ‘Contact us’ form on the Vodafone website with your account details.

https://help.vodafone.co.uk/system/s...PARTITION_ID=1

 

When emailing us we would also ask that you either provide us with a link to your post or thread – if you’ve posted in another member’s thread please also provide your CAG username so that we can check what your query is – and state the code WRT135 within the body of your email to make sure it comes through to us.As soon as we’ve received your email we’ll endeavour to get back to you as quickly as possible.

 

Many thanks

 

Web Relations Team

Vodafone UK.

CAG members contacting us, add the code WRT135 in the subject line in order ensure that email gets routed into our queue.

[mpaxton78]

Thanks locutus I'll get on it right now and post the details shortly.

[Lee Vodafone Company Rep]

Hi Mark,

 

I can see that locutus has beaten me to the punch again here .

 

From what you've posted I'm confident that we should be able to get this sorted out for you and your partner.

 

Once you've sent your email just update the thread with the email reference number you'll get when you receive our automated reply and we'll take it from there.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

[mpaxton78]

Hi Lee, Good to have you on board given the good work you've been doing for others.

 

I can confirm the email ref number is 3444663

 

If you need any more details please let me know

[Lee Vodafone Company Rep]

Hi Mark,

 

Thanks for updating the thread with the reference number together with those kind words.

 

I've just checked our emails and can confirm that yours has been received and I'll be coming back to you as quickly as possible to get this sorted out for you.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

 

 

[mpaxton78]

Hi Lee,

 

Just wanted to say a great big thank you for your help in resolving both the current contract and also for refunding money owed that we didn't even know was owing !

 

Job well done yet again.

 

Many Thanks

Mark & Nikki

[MARTIN3030]

Great to hear.

Thanks for the update.

[Lee Vodafone Company Rep]

Hi Mark and Nikki,

 

Thanks for returning to the thread to confirm that this's all sorted out.

 

I thought the extra monies would come as a welcome surprise.

 

Best wishes to you both and should you know anyone else with us who needs any assistance feel free to point them in my direction.

 

Lee

 

Web Relations Team

 

Vodafone UK